Speedy Nelson HVAC Repair

Byron Ethan A.

Tl;dr: Great communication, quick diagnostics and service, helpful follow up.

Now that it's warm outside, we keep the air on and noticed that our house was never cooling off and in fact was just warming up as the day gets warmer. We called in the morning and they told us they could make it by midday the same day which was very helpful.

They gave us a window of 1-3pm and were there at 1:05pm. They got to work immediately and diagnosed the issue, gave options and then went about their work. They were in and out within an hour and a half.

Later in the day I got a text from Carrie who was checking in. We noted that the issue didnt fully resolve, and then told us that they will be out first thing in the morning. I was told around 9am, but I got a text at 7:45 asking if it was okay if they came earlier which was definitely OK because we had plans later in the day. Carrie came, checked everything once again, and then did due diligence and found something else that they could manage, which seemed like fixed the issue.

They continuously texted and checked in which I appreciate, most places just service your place and move onto the next and expect you to make another appointment a few weeks out. They are professional, prompt, and communicative.

Suz J.

Wonderful service!! I called mid-morning about a broken AC. Carrie picked up right away, and said they'd be able to come out that same day at 4:30. And guess what? They arrived at 4:30 on the dot (after texting to let me know they were on their way).

Carrie explained clearly what the issue was and they were able to fix it right then, for a very reasonable price. The next day she texted me again just to make sure that everything was still good.

I couldn't be happier with the excellent customer service and communication, and they did great work as well. Enthusiastic five stars for this family-run business.

Mariel H.

As the owner of an older home, I was in close touch with these guys over the years as they helped me keep my old HVAC alive. They do amazing work for a great price and always work with my schedule to get to the house as soon as possible. Recently, I had to replace my HVAC unit (20+ years old) and Speedy Nelson was able to get me fixed up right away with a new unit at an affordable price. They're always responsive, kind, and very reliable. Highly recommend!!!!

Karman K.

I can't believe the incredible service we received, really really amazing. I called around 5:30 expecting a voicemail box that was full of a visit at $200 just to come to my house in a week. What I got was a real live person on the phone who said she'd be there in an hour - $65 for the visit and they fixed the issue in 30 minutes for a total of $180. It's the middle of August in NC - this is the kinda company you need on speed dial!

Evan T.

We contacted Speedy-Nelson after our AC stopped cooling on one of the hottest days of the year. Nelson and Carrie came out the next morning and repaired our problem. Nelson and Carrie are very knowledgeable and answered all of our questions and completed the repair at a very reasonable price. Answered calls promptly, fast service, and fair pricing. What more can you ask from an HVAC contractor?

BB O.

Good communications. Reasonable price. Quick availability. My mini-split stopped working. Speedy Nelson came out right away and determined that the system was low on freon which they put in. That didn't fix the problem so I called them the next day and they arrived later that day. They put in more freon and fiddled with the unit and got it to work so I am a happy camper. I ding them 1 star since they had to visit a 2nd time.

Herbie H.

I am very happy with my AC replacement experience with Speedy Nelson! They replaced my 20+(or 30+? I don't know) year old AC, much faster than I had expected in the middle of the summer and COVID induced supply shortage. I am very impressed with their work ethics and pretty happy with their workmanship - especially the air handler installation. When I expressed that the water pump was too loud they came and fixed right away.

I didn't spend any time asking quotes around, but when I compare notes with my friends it seemed that their price is very competitive. Overall, I highly recommend their service. Not sure why their Yelp review is so mixed, but I am happy to support such a family owned small businesses.

Daidai B.

Speedy Nelson team came out to my house for AC repair within 3 hrs. It was amazing same day service!!!
They were professional and answered all the questions from me.
They were honest and price is fair.
They also deducted the diagnostic fee for the repair service.
I am highly recommend them

William T.

Refrigerator quit and called Nelson, they came over and fixed it pretty quick and reasonable too.

Maria C.

Terrible service - doesn't stand by their work. They said they replaced our entire unit - 5k later - the problem was still happening. They blocked our number when we asked them to look at it again. Called another tech who told us they not only over-charged us by a lot but DID NOT replace everything and the wiring was done completely wrong - hack job! Nasty to tenants in the building, rude to us. Don't use them! They are NOT a company like they claim it's one girl and her dad but the girl does the so called ""worked"" and not the right way. If I could have given no star I would have