Spartan Plumbing

Brian B.

These guys are fantastic!! Our water heater had an issue that left us without hot water for about a week. Calling Alan and the guys at Spartan Plumbing was great because they maintained fantastic communication with us from the appointment through completing the job We understand that these guys are busy and in demand, so we made our appointment, but also asked if we can be contacted if they have any cancellations prior to our appointment. Well, I guess we lucked out because they did have a cancellation which allowed them to arrive sooner for our initial appointment, as well as the return appointment. We needed a part changed out, so it needed to be ordered first and then installed later. Alan gave us options and helped us to expedite shipping of the part. He and his tech were both very polite and professional during their time at our home. I felt very respected and at ease, knowing these people were very good at their job. These guys are really good at what they do. The way they treat their customers really come through! Great job guys! We are happy to refer you to any if our family and friends :)

Peter T.

Woke up one day to no hot water in my condo. American home shield assigned Spartan to the job. They came out and advised me I would need a new hot water heater and they were going to have to charge me $1000 for ""permits and upgrades"" very vague. I needed hot water, so said ok. They installed the new tank, And the result - lukewarm water. Well, I'll get it hot for about 60 seconds and then it goes lukewarm. Awesome if you want to take a 45 second shower but anything beyond that forget it. Can't run a hot tub. By lukewarm I mean like a cup of tea that's been sitting for half an hour. Anyways, I called them out again and they advised me they didn't know what was wrong and then I would have to take it up with American home shield. Long story short, get someone else, and Home warranty is a scam

Ruthi H.

Very professional and respectful, fixed the problem quickly, and did their best to be COVID-safe in a small space.

Susan E.

Spartan Plumbing was assigned to me through my home warranty, they came same day, rapid diagnosing of the problem and it was fixed the next day. What a great service. Thank you Spartan Plumbing.

C B.

Spartan was assigned to come out through my warranty plan to find the cause of sewer gas smell in the bathroom. Told them it would come and go and mostly smelled at night but it was sometimes so bad we had to seal off the room with the ceiling fan on and window open to clear it out.

They came mid-day and of course at that time the bathroom didn't smell at all, but my description of the problem should've been enough for them to figure it out. They did not. Since it didn't smell at that time, I said I was sure it was the toilet. They went under the crawl and said there were no leaks in my pipes. Said maybe there was a crack in my vent pipe in which case they'd have to break into the wall to find it and my home warranty didn't cover that.

So we did nothing, the smell came back with a vengeance and we called another plumbing company one month later. Once again, it didn't smell when he was here but it didn't matter this time. In fact, he never even went into the bathroom. After hearing my description he went straight into the crawl and found the cause of this problem in about 30 seconds. A broken wax seal under the toilet, which is a very common problem.

I asked him why it smelled more at night. He said because at night the air is colder and usually not as breezy so the air under the house just sits there and that allows the smell to build and it just pervades the room above.

I'm no plumber and did my own research after the smell came back and ""broken wax seal under toilet"" was what I thought it was.

I hate to say it, but it makes me wonder if home warranty companies have an unspoken agreement urging their contractors not to look for problems that aren't obvious so that they don't have to pay for the repair. Sadly that wouldn't surprise me. I actually hired the plumber this time without using my home warranty plan because I didn't want to waste my time again. I needed a solution and then get it fixed. I'll be cancelling my warranty plan after this too.

Two stars because they were nice guys who practiced safe covid protocols while inside our home. I hate to give bad reviews, but I also hate wasting money and time on problems that should be easy to identify and fix.

Sarah K.

These guys are honest! Will always be first ones we call in the future.

We had several plumbing companies come out to check a pressure issue we were experiencing in our new home, before we got ahold of Spartan through our home warranty company. The other technicians listened to my brief description and said we would probably need a pump installed and they might have to lay new pipe etc etc... It felt like I was getting hustled, so I kept shopping. My boys at Spartan came out, listened to me describe the problems, asked a few questions... and came up with a fix in 15 minutes! Even showed me how to fix it myself, for if we ever moved. Need more like them around.

Marc B.

Very professional, Timely, Responsive, Reliable, knowledgeable. Allen was very responsible, on-time, and a perfect gentleman. We are glad he was the one sent by AHS.

David F.

Responsive and professional. We had a leaky tub faucet. Allen tried to fix it the first time. Not totally successful but I called him at 8 pm, he answered, he arrived in 30 mins, and totally corrected the issue. I have to hand it to him. He was very professional and interested in making it right. Highly recommended. We got him through a home warranty program but I am keeping his contact info to use any rime I need a plumber.

Jill A.

FAST! I used them through a home warranty policy to fix a toliet. Once the claim was assigned to them, they were very quick to contact me and schedule service. When they arrived, they were very friendly and worked extremely quick! Within a matter of minutes, they identified the problem, got a replacement part, installed, tested, and completed paperwork. I was very impressed by the speed. They also wore coverings for Covid. Thanks!!!

Patrick M.

Had a plumber come out from Spartan plumbing as they were assigned by my home warranty company. At first was excited finally seeing a tech with good reviews assigned by the warranty company. I have had bad luck with warranty assigned techs in the past.

In this case, the tech tried for about 30 minutes to snake the shower drain, but was unable to unclog it. I have no doubt that he did try his best. Unfortunately, his best was not good enough and his suggestion was to knock out the shower to find where the clog was in the drain. He thought maybe the pipe was installed wrong (but this was just a guess).

Since I didn't have the appetite to redo my entire bathroom, I paid for a different plumber to come out and try to clear the drain. The other plumber came out and was able to clear the clog in 15 minutes with their snake. It was unfortunate that I had to pay for a second plumber to fix the problem, but I'm glad I did. It was definitely cheaper than knocking out my entire shower!!

I tried contacting Spartan to help get my $125 service fee back from the warranty because they misdiagnosed the problem and didn't have the proper skill to unclog the drain. However, because he ""tried his best"" he thought that was good enough and I should have to still pay the fee. Unfortunately the problem was that this plumber was not able to unclog a drain, which was exactly what I was paying for.I'm glad that the second plumber I called was able to fix it.

Again, I tried resolving directly with them, but they told me I needed to dispute with the warranty company. I feel bad for leaving a poor review, but I also don't like to pay twice for a repair job. 2 stars because they did ""try their best."" Unfortunately his best wasn't good enough, but another companies was.....