Sparrow & Sons Plumbing

Christopher D.

Everyone I dealt with, over the phone and the plumber in person, were all very friendly. The reason for the low rating is because they charged me $95 to come and use a shop-vac for 20 minutes to remove broken glass from my garbage disposal. When I called to ask why it was so much for a simple job they claimed that it is the ""minimum fee they can charge due to traveling to and from the job."" I asked them if they came simply to take a look at something and do no work, would they charge the same amount, and the lady of the phone simply repeated that statement. I can not speak to their ability as plumbers since they did no real work for me. I am under the impression though that you will pay $95 at a minimum for the smallest of jobs. Next time I need a plumber I will take a chance elsewhere.

Amy R.

Just so obviously bad, and they didn't care. They were plumbing subs hired by contractor Frank Cole Building. Installation of bathroom fixtures done improperly. (See photo at Frank Cole Bldg Co. Yelp review.) Same with work done on shower, tub and downstairs bathroom. Couldn't get them back to fix their costly mistakes. In fact, think they broke one of the tub fixtures. Will have to hire someone else to fix their costly mistakes.

Ya N.

The customer service was very poor.

First, I called the company many times for asking the over charges. When I made phone calls a couple of minutes later, they said they can not hear me and then cut the line off. But the thing is I could hear them clearly every time both with cell phone or home phone.

Second, I sent an email on March 20 and followed up on April 02, 2015. No any feedback from the company. They treated the customer so bad.

I have been waiting for their response and hope they could give a reasonable explanation for the high charge (~$485) of the kitchen pipe line check and faucet replacement.

Ava N.

I suddenly found myself with water seeping up out of my cherry wood floor in my kitchen. Frantic, I called Sparrow and Sons (I'm a regular customer) for help. This was on a Wednesday morning (admittedly before Thanksgiving) and I was told that they wouldn't be able to get to me before Monday afternoon!!!!!! What is the good of having a plumber if they can't help you in an emergency situation?

Wes C.

The day that I moved into my house, the A/C wouldn't turn on. I called Sparrow and Sons and scheduled an appointment for the next day. They were there on time, and they discovered that a switch had been flipped on the furnace during the move. They showed me me where it was and how to fix it, and didn't charge me despite coming out to the house. I would definitely call them again.

Ken R.

This will be short and sweet: phenomenal service and great results. They did exactly what they said they would. This was my second time to use them and had the same experience before; Sparrow is now my ""exclusive"" plumber.

Laurie B.

Update: ""Bev"" at Sparrow contacted me via email after reading my review here. She apologized profusely, and attached a greatly reduced invoice for 1 hour of labor and $40 in parts. Totally realistic, this time. I had already paid the previous invoice, so they mailed that check back to me. Kudos to them for ultimately doing the right thing.

Zach A.

I own several rental properties in Chapel Hill and finding a good plumber has been excruciating. I don't want to even begin to get into all of the problems I have had with various plumbers doing sub par work and charging excessively for it. Sparrow is the best around, hands down. They are not cheap, but neither is anyone else. Depending on who they send you get from good to excellent. They aren't perfect but they do stand behind there work, and they answer the phone when you call.

D M.

They were unwilling to give me a written estimate of work to be done and cost of the work. I have never dealt with a profession that was unwilling to commit to a written estimate of material and labor charges. For me at least, oral assurance is not enough. If it is for you, you're welcome to take your chances.

Stephen S.

We had a great experience with Sparrow & Sons.

The night before Thanksgiving, our kitchen sink backed up and couldn't be cleared. (Imagine cooking for Thanksgiving without a working sink!)

We called Sparrow & Sons, and an answering service gave us the number of an employee at home -- even though this was after 11 pm. The employee was sleepy but courteous, and we scheduled an appointment for 8 am on Thanksgiving morning.

The plumber arrived on time, was good-natured and friendly, and fixed the problem right away. My wife and I were so pleased with their service that I signed up for Yelp in order to give them a good review.