Sovereignty Plumbing

Jordan Y.

The lack of professionalism is astounding.

When we ordered a new dishwasher through Lowes, they provided Sovereignty Plumbing as their installer, who called to schedule for a Thursday a week and a half later at 12PM.

The week of the install they asked if they could move it from 12PM to 3PM. Then the same day from 3PM to 5PM. At 4:45PM the Installer (and owner) called and asked if we would like to reschedule. When I informed him that I could not (as I was leaving town the next morning and wanted it taken care of before then), he complained that ""it seems like everyone needs it now too,"" but agreed to come at 7PM, understanding that I had an evening obligation at 8PM.

7PM comes, no installer. I call at 7:15, only to get voicemail. Again at 8PM to only get voicemail. At 8:45, the installer finally calls back to tell me I will have to reschedule, but that the next morning is already booked with other customers.

At this point, I have taken a day off work, rescheduled 3 times for their convenience, stood up by the installer, and forced to reschedule for another unspecified time, but not the next day.

The next morning, their staff does not call, and at 10:30 I finally reach out before departing to be told that the next available time in their schedule is next Tuesday at 3PM, but assures me that this time they will be there.

Another day off from work to deal with this Plumber.

They call on Tuesday, and see if they can install early, at 2:30PM. I rush home to meet them, only to have the installer arrive at 3:15PM. While this is a completely acceptable time, in their 3-5 window given on my 6th time talking to the company, it was further frustrating, given they requested the earlier time slot.

Yet, when the Installer, and Owner, arrived... not even a mention of an apology for the mismanagement of their time and resources and the effect on their customers schedule.

Their blatant disregard for their customers is stagering. There are numerous other plumbers in the area... use someone else who actually values your time.

Miss J.

I wanted to do some updates to my bathroom (shwr door, lav faucet, 3-handle tub faucet, shwr head) in an apartment and really needed to do it as inexpensive as possible. You know the saying, ""the cheap comes out expensive."" Well not in this case, because according to Jacob, when the bid is honest it comes out just right. I had 4 plumbers come in for bids and Sovereignty was lower by about 25%. One guy claimed this was an 8hour project, Jacob finished in 5. I'm a single female and Jacob made me feel comfortable, he was professional, and unlike some of the other guys I didn't feel like he was sizing up my place to see how much he could pad the bill. Jacob also got bonus points from me for removing his shoes when he came to do the estimate WITHOUT having to be asked, and before stepping into my place. He looked down, saw white carpet, me with no shoes, & immediately put two and two together. Some other people just walked in like they owned the place. He answered all my questions BEFORE I asked them, and was very clear on the work that needed to be done.

And when I couldn't find the shut off valve for the building (which my landlord promised to have taken care of before he left for the day) Jacob was extremely patient (while I panicked) and helped me find it.

As for the install, the work was clean and better than I'd expected. There were a couple scratches on the shower door I purchased (so I got it on sale), when Jacob installed it I couldn't even find them. Before he left he explained how common minor repairs could be handled in lew of calling a plumber. And this morning I called him to ask how to replace another fixture that I had initially decided not to have him replace. I figured he might blow me off, rush me off the phone, or just give me a vague answer...nope, he walked me through the 5min process. UMM, can someone say SERVICE? I'd definitely recommend Jacob and Sovereignty Plumbing.

Lee H.

Jacob installed our new Bosch dishwasher. It was a difficult install, but he did what had to be done. We're very pleased.

Carlos W.

After Coming back to my house at 4am on the morning, i parked my car on the street. After few hours later when i went to get my car, i found that my bumper was on the floor. Then realized that someone hit my car, and there was a note in my car. In the note was jacobs phone number.
Few minutes later, Jacob came and admitted his fault, and i colaborated with him to get the front of my car fix. I accepted to collaborate only because he showed honesty and responsability which its hard to find in the city of san francisco, and you can tell by the countless number of hit and runs there are everyday in San Francisco. I really appreciate the kind of person he is and the quick actions he take. I am not writting this review to advertise jacobs business, but to tell everyone about what kind of great man you guys are dealing with.

L B.

I am so grateful to Sovereignty Plumbing. I had a very difficult situation and they did a fantastic job and were a pleasure to work with. Highly recommend! Thank you!!

Linda M.

Jacob came to my place at the last minute and fixed my problem immediately. I had been dreading calling a plumber and had let the problem go on for weeks.So, i was so pleasantly surprised when he diagnosed and fixed the problem immediately. I found him to be very polite, knowledgeable, professional, and very efficient. He was a pleasure to work with and I definitely plan to use his services in the future. Thank you, Jacob!

Naxielly C.

My hubby contacted Sovereignty after listening to me nagging about gas smell.. Jacob fixed a gas leak from our new home. He came the same day my husband called. Great service!!

John D.

Jacob is knowledgeable, effective, and resourceful. He encountered a number of difficulties installing a new dishwasher and found ways to solve every problem. He saved us a lot of money by suggesting a ""fix"" to a problem that had existed for a long time. If he doesn't have exactly the right tool for a particular job, he goes to the local hardware store and buys it. He shows up on time and works until the job is completed to the customer's satisfaction. He's flexible and responds within a short period of time when called. He follows-up if there are any post-installation glitches and guarantees his work. He's personable and is even willing to explain what he's doing and how plumbing things function. My wife and I are very happy with his work and recommend his service without reservation.

Freddi R.

We have been using Jacob from Sovereignty for years. He is the best plumber I have ever encountered.
We own a few rental properties, so we often need someone in a hurry and on a budget when something goes wrong. He makes himself available, even going so far as to cut a vacation short by a day to install a water heater at our rental. His prices are reasonable, he is honest, and he will gladly explain what he is doing and how he is doing it.
I have dealt with a lot of plumbers. Most of them have attitude, and want to make you feel like you could never do any of this work yourself (I am a very handy person, so I find this insulting) Jacob has never had attitude. He is super friendly. I recommend him fully and completely and I will never work with anyone else.

And as for these comments about the elderly.... I think those are BULL$HIT written by competitors. I care for my grandmother and manage repairs and other hired work in her home. I would trust Jacob in her home when I was not there. I would trust him to give her a fair rate and for her to pay him without my being there, which I would NEVER DO for anyone else, ever. THAT is how much I trust him.

That is all.

Melody I.

Jacob and crew came over at around 7pm (ON A FRIDAY NIGHT) to install our dishwasher and garbage disposal. They stayed a couple of hours and completed the job. They did a great job and we would recommend their services any day!