Southwood Plumbing & Heating

Charles W.

The guys at Southwood Plumbing are awesome! We had a water heater problem. They had to come out twice for it and only charged us for one visit.
Rheem had sent us a defective part. They could have billed us for the labor for 2 visits for an 1.5hours each but only billed us once. They get the job done for a fair price. Steve is the man. Southwood is are go to plumber.

Nellie B.

Very disappointed! Called Saturday...Nothing. Ok. It's the weekend so I didn't expect much. Left my name and number. Again, nothing Monday morning. Ok. I get it. Busy. So I called and told my story. Receptionist VERY RUDE. I told her I had a clog in the sink and had used ""draino."" She said, ""I am short-handed, and I can't help you."" I told her that my mother has used their company for years. She said, ""If you were so-and-so's granddaughter, I still couldn't help."" Ok. So much for service. I asked if she could (or would) refer me to another person. Said, ""Rotor Rooter."" That was it. I have used their service, too, but have never had service like this. Perhaps she is a fill-in...I don't know, but I would suggest Southwood consider hiring a courteous professional to answer their phone!

Douglas I.

worst service ever more interested in my check book than performing there work correctly .The technician did not know the product he came to service even though that claim to be certified air filtration specialists . He Installed an incorrect filter were it didn't belong and lied about it .after many calls to the office I had It repaired properly

Steph S.

Southwood provides terrible service. On a late Saturday afternoon, I had a plumbing emergency so I paged them 2 times & they never called back!! Roto Rooter responded in 30 minutes & they were fantastic. Southwood doesn't care & they never responded to the message I left pointing out how they should have at least called me back to say they weren't available so I didn't lose valuable time waiting!

Oh, & I let them know since I'm president of my HOA they lost all of our business. Master Plumbing was out today to do the work Southwood used to do. Jim & Armando found a courtyard drain that was completely blocked & missed by Southwood for years. Southwood is a terrible company because they don't care about their customers.

Roger P.

I had a really bad flooding at the house and I called south wood plumbing. I told them I was doing laundry upstairs and my downstairs toilet exposed with sewer water! Nasty! They told me sounds like ther sewer pipes are clogged.They sent someone over with in 15 min. He saw a drainage and started snaking the pipe with his machine. I forgot the plumbers name but he was extremely courteous and nice. He did everything he could to help and fixed the problem. Came in to the house but before he did he put his show covers on to bring no dirt inside ( very professional ) he made sure toilets were flushing properly and that he could hear the water running clearly through the sewer pipes. His customer service skills were top notch and gave me the feeling of reassurance and trust.

Overall they came quick when I needed them and the initial phone conversation was also great. I would highly recommend south wood plumbing if ever your in need of plumbing.

V L.

I had Bryan and Luis to install the high efficiency furnace in our attic. The work was quick. Everything works fine. Great job and I want to recommend them to anyone in the Bay Area.

Carol G.

I used to use them all the time---then they started getting lazy, sloppy, and careless. The owner is rude, does not return phone calls. I have switched to Lo Reaux in San Bruno and am completely happy with this family business.

J H.

I have only had good experiences with Southwood over at least ten years. They show up when they say they will, they fix things, they charge what they say they will. They continue to be our ""go to"" guys when we need plumbers.

Renee D.

Southwood is AWESOME! They have come to my house twice in the last couple of months - both emergency-ish situations. I have called (on a Saturday, and then on Christmas eve) and they were able to respond immediately. Their plumbers are easy-going, friendly and very helpful. They have given me piece of mind as it relates to my pipes!

Bryan B.

Thanks to Southwood the pressure is back in my shower and it's working better than ever. ""I'm not Bryan"", that's what I found myself telling people when the water pressure in my shower failed (for those not familiar with Seinfeld, check this link out http://www.youtube.com/watch?v=dlrtQb24Qxw). I didn't pay for the plumbing call since I'm renting and can't comment on their pricing (hence the 4 stars since I have an open question on pricing) but the service I experienced was top notch.

The service call was scheduled for 10:30am but the plumber showed up early at 10:15am. Since I was concerned earlier in the morning that they would be late, I called to confirm the plumber was on the way and the person I spoke to was able to radio the plumber and get an exact ETA. It was relieving to know the plumber was going to be on time since it was a workday.

The plumber that arrived was able to isolate the problem very quickly and I was very impressed with the service. I'll definitely be considering calling Southwood for any future plumbing needs.