Southwest Plumbing

Martin ..

First of all, I don't know why they can't give you an rough estimate over the phone and they would charge you $89 dollar for showing up. When the technician showed up they estimated $5.700 for a water heater. The water heater alone was $4.100 and $1.600 for labor cost. I asked them what kind of water heater that cost 4K and they respond with bunch of BS!!!. You can buy a same 50 gallon water heater at Home depot Lowe for $679.00 and hire a plumber for $200-$300 for a labor. Southwest plumbing is nothing but rip off!!!!!!!

Damon M.

I like that I don't have to rate this, because what I'd like to share is I'm hoping something this company can use as a teaching experience. First, am a loyal customer. My clients too have used them in the past. So, I call and make an appointment. I share what I need PSI test and probably a new valve that controls the pressure. Set up a four hour window. Crazy, as that's an entire day wasted if you don't get the very first appointment. I have multiple clients whose homes I'm designing. So being lock up for four hours is tough. I share this and stay in contact with the SUPER amazing Valarie. First time I check in at 9 as my window is from 9 to 2, she says I'm 3rd, great I can get things done. She says it might be 11:30, but depends on second job. Damn, I can't do anything! I call at 11:30, trouble with there second job. Morning has been wasted for NOTHING! ARGHH! No they say it's going to be closer to 2:00, they'll call 30 minutes out. Fine, I can jet out to Rancho Mirage. An hour later, the very nice guy calls and say he's 8 minutes away. Arghhh, I'm almost to my other meeting. He's now an hour and thirty early. I turn around and head to job site. Guy checks things out, says we need another valve this is only registering at 40, we need 60, the manufacturer says 80. Anyway, he doesn't have the part! Says they're in stock at there offices! Seriously, WHY DON'T YOU HAVE THE PART, YOU KNEW WHAT YOU WERE COMING TO DO! I could have sent you a picture, or anything you asked for prior to wasting an entire day! VERY NICE GUYS THOUGH! Since it's now just barely 1:00 and my widow is 2:00, for him to be at the house at the last ext. I ask him he could get the part and come back! MAKES SENSE BECAUSE WE WERE BOOKED FOR THAT TIME ANYWAY! And had he arrived at 2:00 with the part, it would have been what we were expecting because our window for him to arrive is 2:00. I call the office and speak to another associate. NOT THE AMAZING VALARIE. But instead another female coworker, who IMMEDIATELY says NO! I explain the time as I did just above and she says she'd check. She comes back with a NO! I think her name was Evon, she couldn't have cared less about the conflict this was causing to my day! No desire to help, no understanding of what I was asking is in fact, WHAT THEY TOLD ME SCHEDULE WISE HAD THEY ARRIVED AT 2:00. So now I have to do this ALL over again tomorrow! SO MY SUGGESTION IS.... Please be respectful of your customers time as well. I understand that we are all busy, but coming without the part, or if needed extra info. from us prior ask for it. Because making us do this all over again tomorrow is now wasting two full days for NOTHING! Finally, thank you very much to the wonderful Valarie and the great service tech, but to Evon learn some compassion for totally wasting our time, which you one hundred percent did! But worse, your acting as if I was seeking a favor, was NOT at all what I was seeking. I booked your service provided the information you needed, and accommodated the TIME FRAME, you guys gave me! To act like oh well, too bad it's tomorrow or you can call someone else is not how I'd want anyone working for me to speak to my customers when I MADE THE MISTAKE! Finally a suggestion, whom ever booked this job, should have made sure the tech had what they needed. This wasn't fare to him either! Now tomorrow, I have another four hour window to do ABSOLUTELY nothing but WAIT again for you. Thank you, see you sometime tomorrow!

Diane O.

We thought we needed to replace a commode in one of our bathrooms, but when Chandler showed up he was extremely knowledgeable and honest enough to show us that we didn't need to do that as much as we needed to make another adjustment, he made the adjustment and everything worked perfectly! I highly recommend Southwest Plumming! Thanks for your honesty Chandler!

Brandon I.

I had yet another irrigation leak that was worse than the first so I called Southwest plumbing again. Brandon came back out, pinpointed the problem and started digging. I had to leave for work but he kept me updated along the way until the job was finished. Along the way he was able to diagnose and fix another problem with a shut off valve that wasn't functioning correctly. Brandon offered truly professional and personal top notch service from start to finish. Praying I don't have any more leaks running up my water bill, but if I do I will call southwest and ask for Brandon any day.

Carla D.

The employees need to be trained on proper etiquette when entering a home that has a pet. I asked the employees who came to home, unannounced, to keep my front gate closed because of my dog. Next thing I know these 2 guys are in my house (leaving the front door open with air conditioning on) and my gate is wide open. So I said hey the gate is open and one of them says I'll get it, but continues what he was doing, so I got up and shut the gate and told them I didn't think it was too much to ask.

They left every light on, left my garage door unlocked and didn't bother to pick up my cleaning products that they placed on my kitchen floor as a ""marker"".

Thank God my dog wasn't looking to get out!

Unprofessional and need to respect the customer's requests. Leave the home the way it was before they entered.

Robyn G.

Southwest Plumbing thank you for sending Mickey and Raul who were very knowledgeable and respectful.
Thanks to Valery and Rachel for expediting great service!! This all says alot...

Don F.

The work requested was to clear 2 shower drains in 2 apartment units (5 & 6) and provide video of the drains for future problem solving. Both drains appear to be working on the same drain.

My 1st phone call was to an answer service. At first I did not know I was calling an answering service. Most of my subsequent calls went to an answering service. I explained the above and was called back by a scheduler. I explained the above again but left out the camera. I had assumed my requirements were transferred to the scheduler.

1st Visit: Plumbers show up at the property without a camera and I declined there engagement.

I called and spoke with the scheduler and she was right I did not mention a camera but I had with the answering service. The scheduler rescheduled for the above work.

2nd Visit: Plumbers show up at the property without the camera necessary for the 2 showers and instead videoed a lower drain outside next to the main. This is the 2nd time with no meaningful results and I am paying a handyman to be present for each visit.

Again, I called and spoke with the answering service and then called by the scheduler and rescheduled.

Also, I was called by a manager. I explained the above.

Third visit: Plumbers DO NOT show up and DID NOT CALL going to be late, etc. Again, I called and spoke with the answering service stating how angry I was with Southwest. Shortly thereafter, received a call from the scheduler that the plumbers were running late. I stated that my Handyman had already left and that I WAS DONE with Southwest Plumbing. I had waisted approximately 1 week.

Monet A.

I'm updating my previous one star review. Yesterday I was called by Southwest and offered a refund for the leak detection service after they read my Yelp review.
Mark told me that my phone calls had fallen through the cracks and that he wanted to credit my account. Hopefully I will see the credit soon.

David K.

called left a message early hours. had a main line blockage as soon as they opened i got a call from a very nice lady named rachel told her what was going on she said they would be here in an hour spot on they showed up tried the small snake then they brought out bertha the big snake and boom the line was clear the two men that came out were very nice neat and cleaned up and down the road they went called rachel back thanked here and paid my bill this is why they are the dependable guys and a very fair and reasonable price also thanks again sincerley hot rod dave thousand palms ca.

Susie B.

15-20 yrs ago I used this company and was impressed. Tried to use them again, and now am disappointed. First they didn't show up for the estimate. Called, and they told me they never had me on the schedule, and rescheduled me. Matt shows up, and says he'll have an estimate by Monday. 2 weeks later, I called again, and she said she'll give Matt the message. 3 weeks later, and still no estimate or call back. Very flakey. If they don't want the job, just say so!