Southwest Plumbing

Eric B.

Southwest Plumbing offers professionalism, quality, and more. We remodel houses and have gone through a number of plumbing contractors. While they aren't the cheapest company around - you don't want to go cheap on plumbing!!!

Jason T.

Simply the best. I run a small business caring for my clients homes. Whenever I have a need for plumbing service I call Southwest. They come out in a timely manner and provide the best of service. Top notch professional Team from providing scheduling to service I am always satisfied. Technicals highly trained and very skilled. Service impeccable. Great attention to every detail. My job always easier because Southwest is on my Team.
Jason Tobias
JT CONCIERGE SERVICES

Bob H.

25 Jan 16 - On Sunday, the 15th, we had a plugged master bath toilet. I attempted to clear it several times with a plunger. Didn't work. I called a few plumbing companies on Sunday. Too costly, or their schedule was full until later in the week. I waited until Monday, and I called a couple local plumbing companies in our area. Southwest Plumbing had been recommended (on Sunday) by a representative of another reputable company. I called at 8 a.m., and Southwest's receptionist (Maritza) was very courteous, helpful, and informative. She explained every question I had about cost, cost additions if necessary, etc. She advised that I answer the phone (we use Caller ID, so this was important), because the worker will call to let us know when he will arrive. Zeke called at about 8:30. Zeke, the plumber, arrived before 9 a.m., did the clearing with a ""toilet snake"" device within 15 minutes, and was very informative. I asked him about a different problem, and he checked the house water pressure. It is at the correct reading, so the problem is resolved in my mind. Zeke is knowledgeable, friendly, and efficient. The company is fortunate to have someone of that caliber. I will recommend Southwest Plumbing to any who ask about the same problem we underwent with the toilet.

A D.

I was in need of emergency plumbing service (broken pipe). I called at least 7 different companies before calling Southwest Plumbing. The second they answered the phone I was impressed. The office staff was courteous and efficient. I was pleasantly surprised when Ginger told me she could have someone out right away. 20 minutes later, the plumber was at our house. The repair was complete in a reasonable amount of time and was a fair price. I highly recommend Southwest Plumbing!!!!

N L.

Very impressed with this company. Not only did they send someone out within the hour but Alex was very professional, polite and upfront with the costs. Remedied a problem that another plumber couldn't fix and had all the parts with him. Immediately saved their info into my phone so I won't be scurrying around next time!

Kelly C.

Honestly the best plumbing company in the Coachella Valley. We just had our Wampum Water system installed Friday, they were on time, quick , efficient and most of all friendly. Thanks to Southwest Plumbing I can look forward to NO MORE hard water.

AJ M.

We've used SWP in the past and they have always been very helpful and quick, especially in emergency situations. We were happy to finally find a reliable plumber. Which is why they are getting 3 stars otherwise it would have been 1.

Sadly, after yesterday we will no longer be using them.
- Did not contact our renter in the am to arrange appt as promised
- Did not follow-up with me after realized he may have noted tenant # wrong to get
correct info, I had to call after tenant complained no plumber contact
- Did not contact me to tell me that they could no longer provide service that day so I
could arrange another company to help our tenant
- When I called today to discuss no apology and trying to say they didn't want to do it
because it would have been overtime (never told me that or offered me the
opportunity to approve added cost, which I would have)
- Overall did not get the impression that they really cared that they provided poor
customer service

Lost a customer by not making one 2 minute phone call.

Jeff G.

Southwest Plumbing installed my new Bradford-White water heater. At 1 year and 1 month, the pilot light went out. I attempted to light it and was unsuccessful, so I called Southwest Plumbing. The plumber was also unable to light the pilot light. He then removed the cover where the pilot assembly was, moved a few wires and was able to light the pilot light. That was $95 to light the pilot light. The plumber said he didn't know what was wrong, but it works now. Two weeks later, the pilot light went out again, I removed the cover, jiggled the wires and I lit the pilot light. Since the Southwest plumber didn't know what the problem was, I called the Bradford-White Company. I was directed immediately to the President of the company with my complaint. He told me that any plumber should know how to repair the problem I was having and he immediately had a work order sent to Preferred Plumbing. Preferred Plumbing immediately diagnosed and fixed the problem at no cost to me. I called Southwest and left a message with the ""customer service manager"" to ask for my $95 to be refunded. A week went by without a call back. I called again and he told me that I should have called back about the pilot going out again. I told him, the plumber should have called him the first time if he didn't know what the problem was. He said he would have to talk to the owners of Southwest Plumbing about refunding my $95 and that he would call me back. Another week has gone by without a call back or a refund.

Rich S.

Great service & quality work. Matt went the extra mile to work on a situation they normally don't work on. Highly recommend Southwest Plumbing.

Steve D.

Our Snowbirds staying at our desert condo called at 8:30 PM on Saturday Night (//31/15) that all three toilets had backed up, and the dishwasher discharge was going into the sink, so we had a plug somewhere in the main line. I called my home warranty company and they said they would have somebody call me on Monday, not acceptable or very good when there are no working toilets in the home.

From Yelp, I called one of the Yelp adds for 24 hour pluming service, and the company I called was very polite but said they were out of town and told me to call Southwest Plumbing. So I did. The answering service lady said she would have somebody call me back in less than an hour.

About 45 minutes after the first call from my Snowbirds called, Zeke from Southwest Plumbing called me back. I told him the problem and he told me he could be at our desert condo by 10 PM that night.

He got to the condo fixed the issue with the drain line and completed the job by 11:00 PM. My Snowbirds were very happy and I was relieved that I would not have to pay for a Hotel room for the night

All I can say is ""great job"" for an emergency service call on a Saturday Night. I will definitely call Southwest Plumbing again