Southport Home Services

Leslie B.

I highly recommend Southport Home Services for your HVAC needs. I hired them to put a new heating/ac system into my 50+ year old home that has not ductwork/furnace/central AC.

They are a pleasure to work with from the initial consult through the installation. The sales rep was very knowledgable about my options and I ultimately went with a heat pump setup for heating and AC.

The installation team was awesome. They arrived on time, worked very hard, were courteous, and actually left part of my home cleaner than when they arrived! The new system is just starting up as I type, will add to my review in a few days after I experience the improvement in my home's 'climate'.

Gayle M.

The service is terrible. I scheduled an appointment three weeks ago for routine maintenance on my heating units. I got a call this morning that said that they're too busy to come to my house for the scheduled appointment and that they can come next week. NOT ACCEPTABLE! That was the last straw after a terrible experience with them installing our two new heaters. They improperly hooked up our April Aire and we had a flood as a result. One of our new AC units had multiple call backs because of a faulty compressor that had to be replaced. This was under warranty but of course we had to pay for the labor. Too many problems with Southport. I would NOT recommend them for any reason.

Rachel C.

Awful service. I called these guys after I purchased a HUD property. We couldn't turn on our water until we closed. Anyway, the guys came over turned on the water, it was leaking from the ceiling, obviously needed to change the water pipes. They said they would come back to fix them, left my main water line running, which I didn't realize until later. That cost was 184.00. Then they came back to ""repair"" the leaky pipes because we were in dire need to have our water on; which they put copper pipes to repair, that cost was 450.00. We still had no water pressure after that or running water. I had another plumber in here after that, they didn't understand why they just didn't replace the pipes with pex. I asked Southport that, and they said they don't carry that in the van and they were only trying to ""repair"" the leaks at the time, not replace them because it was an emergency situation. I ended up getting a quote for them to replace the pipes and they said they would use pex, at that time, which was a very expensive. We were new homeowners, didn't know much about anything, at that time. They were nickel and dimming us. We did get the pipes replaced for half the price that they quoted. Also, I thought it was interesting that the guy, his name was Justin, said we needed to replace the water heater because it was too tall for the pitch, which I later found out the water heater was brand new, and the only thing that was actually functioning properly. We didn't need a new water heater, we found someone to just pitch it properly. Waste of money and time. I called and complained and didn't get anywhere. Call this place if you're looking for dishonesty and shit work! Also, the fact that they left my water running, I had to replace the sewer pipe in my basement because of the constant water that was dripping and seeping on the basement ground. We had to replace the concrete and a piece of pipe!! It was a big mistake to call them; it ended costing me more money. AVOID THIS PLACE!

Lisa D.

My AC unit is the original unit and Nathan Simons from Southport came out, gave me an estimate for two different units, answered all my questions & concerns & explained the installation process. Very professional & helpful. Would recommend him and Southport.

Kelly S.

Southport did an excellent job installing a new water heater and furnace/air conditioning unit in our condo.

We appreciated their expertise, knowledge and recommendations, which were superior to the other bids submitted. They were able to install the water heater unlike the other HVAC bidders, where I had to contract another company to install and coordinated the timing for the water heater as it is located in front of the furnace. They were that one stop shop!

Southport's employees were professional, knowledgeable and well mannered. I felt safe, respected and a valued customer.

I highly recommend this company for your HVAC and water heating needs!

Janice B.

I use this business because they have come through for me prior to my experience of 40 below weather & the furnace going out. They stepped it up & installed it. They have always been there for me. The best is that I trust these nice, respectful, gentlemen that enter my house. They are truly quality employees that make me feel comfortable. They even have a lot of patience with my annoying dogs. Thank you Southport for being there for me & having quality employees!

Beverly S.

The most awful HVAC company I have experienced. I am in commercial real estate and would never recommend this company. I built a new industrial building and Southport put in new HVAC system. Every month I have at least 4 no heats or no cools. They have now said my 1 year warranty is up and that I have to start paying for repairs. FOR A NEW HVAC SYSTEM THAT WAS INSTALLED A YEAR AGO!!!!!!!!!!!!!! I would highly suggest not using this company.

Chris P.

We've had no problem with them and have had a plumbing and heat/ac service agreement with them for 2-3 years. However, when we decided to replace the furnace and air conditioner, and zone our house for upstairs/downstairs separate heating/cooling areas, things went sideways and we have lost our trust in the company.

I got the replacement of air conditioner and furnace just fine. I was told that zoning was waiting for parts, so wouldn't be performed on day of furnace installation. I received no call about when zoning would be done. Finally called a month after furnace installation, asking when zoning would be done. Was told they had to come out and re-examine the zoning requirements, which they did. I received no call about when zoning would commence. Called a month after the examination, and I was told that zoning would require the removal of drywall to get at specific vents-and I was not informed of this. Two months between furnace install their explanation of why they didn't want to do the zoning after saying they would. Why I hadn't received a call about this, and whether it would impact the estimate they gave me was simply unprofessional in my opinion. Will not use again because I've lost faith in their abilities.

Grace J.

Had them install a $5,000 furnace.Gino was very professional until after I paid cash.His technicians leaved my house filthy with joint compound I can't remove. Also, Gino gave me a rebate form that is now expired.Have tried to call him repeatedly to which he has not responded.Unethical business practices, and would definitely not recommend anyone to spend their hard working dollar for a company that is unethical in follow up customer satisfaction!

Ryan N.

July 25 2016
I was quoted a 10am to 1pm time. Guy shows up at 3:45. After I say, ""uhh you're a little late aye"", he replies, ""the office should've called you and told you I wouldn't be here til 3:30""....even if that was the case, the tech still showed up late. Stayed no more than 10 minutes. Asked me if I knew how to work the heater or where the instruction manual was. The quote that was provided was way over retail prices; I could have bought 4 water heaters at Menards for the same price quoted, even accounting for labor it doest make sense.