Southern Lakes Plumbing & Heating

Nellie B.

I've had nothing but plumbing problems since I bought a new house in Elkhorn and with each of those problems I've had nothing but excellent service with each new plumbing surprise. When toilet number 3 stopped up on a Sunday afternoon I sent my kids looking for an antique chamber pot while I called their emergency dispatch. They showed up and had it fixed before I could explain to my kids what a chamber pot was. And it cost less than the chamber pot (which was sitting on the porch growing begonias. ) the phrase ""you are gonna have to call a plumber"" no longer makes me grip my checkbook with terror and that is something I didn't think was possible.

Claire W.

I live in Fontana, WI, and Southern Lakes has gone out of their way to help me, both with emergency plumbing AND air conditioning situations. They are professional and friendly, return phone calls promptly and will do anything to rearrange technician's schedules to service my needs.

Greg has fixed my garbage disposal on more than one occasion, replaced my toilet and my faucets and he is so neat you never know he was there except everything works and looks great after he leaves!

Bob and Ted both worked on my AC, and fixed two HUGE problems which the previous company, SL's competition, claimed to have addressed...but did not. I paid this outfit thousands of dollars in ""service agreements"" over the years, but after Bob and Ted diagnosed the problems and fixed them. It was obvious the other company did not do any servicing at all! Like Greg, Bob and Ted were friendly, professional, and prompt.

Quality Service, Integrity, and Value! I highly recommend Southern Lakes!

Nancy D.

It is so wonderful when you find a company with high standards and high integrity! We love this company for all of our plumbing and heating needs -from the ladies in the office to the service team. They are fairly priced, do a great job, are clean and neat, but the part I appreciate the most is their honesty. Unlike other heating companies we have used, they do not try to upsell anything and everything! And that is very much appreciated when maintaining three properties. Thank you Southern lakes, you guys are great!

Cathy W.

Have you ever been without hot water? How about without hot water and they have to order a part? Well, that was me. Greg came not only once, but twice once the part came in. I will get the longest shower tonight and be thankful for Southern Lakes Plumbing!!! Super fast response time and super fast return the next day. I am forever grateful!!!

Fred G.

Recently during the -30 degree spell the heat in my store in Lake Geneva went out.
I contacted Southern Lakes and they were on site quickly and had the repair done. I was shocked at the quality of service from when Denise answered the call, to when the technician arrived. They made a trying situation quite bearable. And I was shocked at how reasonable the fees were with no ""gouging"" or upcharges.
I would highly recommend this firm. And as a business owner and homeowner in the area, am glad I found this excellent resource.
Fred G

Kristian C.

Awesome company... Great service... Top quality work... At a fair price... HIGHLY RECOMMEND...!!! Both Plumbing and Heating.....

John D.

Normally do not do these reviews online but had to in this case. I live in Elkhorn and had a very small project which I felt I could do on my own. Had a couple of questions. Called Southern Lakes and was told no plumbers were currently in but they would transfer me to line where I could leave a message. Left the message and within 5 minutes I received a return call. Jeff took a few minutes and answered my questions. I did not need a plumber this time but I sure will call them when I do. Wow!

Dav C.

Maybe this company is good when doing new homes, but questionable work in rehabbing an old farmhouse. We were constantly charged for a service call even when people were sent to fix work they did. We weren't told that they wouldn't finish the duct coverings so we had to get carpenters for framing and a drywall person to complete the job. Totally unexpected expenses. Prices ended up being very high for the work completed. They installed second floor duct work for air conditioning and never checked to see if it worked. It didn't. When the company was called they gave us a 2 week wait ( wife has asthma and heat affects her greatly)--so we had to get someone else. They missed a hole in the line and we had to have it welded and new coolant because it leaked out. If they followed up when work was completed, we wouldn't have had more bills. They were supposed to fix floor vents and they still are loose and not nailed in. The flaps do not stay open so we get inconsistent heat/air coming through.

The plumbing work was better. That's why I gave 2 stars. They fixed leaks in bathroom and kitchen. The water well filter works so far. We had a new water heater installed only to have the duct work people move it. Why didn't they put it where it was not in the way when it was installed? We had to pay to have it moved.
For these reasons can not recommend this company for heating work.

Jill P.

I called in the morning about a leaking bathroom faucet, and they had someone out within a few hours. Greg replaced my faucet quickly, but not before making sure it couldn't be fixed. Highly recommend!

Chris S.

Watch your bills! Their work is ok, they diagnosed only half the problem the first time they were out. So when the heater stopped working 2 weeks later I was told they wouldn't charge me for diagnosis - just to fix the problem. Well, should have gotten that in writing. Rip off!!!!