Southern Arizona Plumbing

Misty F.

We recently bought our first home. After two weeks the guest bathroom toilet clogged and wouldn't flush. We contacted out home warranty and they sent out one company who couldn't fix it and then sent out Southern Arizona. They couldn't fix it either so they came out the next week again with a camera. They told us that our house was plumbed incorrectly(house has been plumbed this way for 20 years) and needed to be re-plumbed. They submitted an invoice for a ridiculous amount of money that was denied of course by our home warranty. This was after going back and forth between them and our home warranty for two weeks over paperwork submission. We finally called a plumbing company on our own who promptly fixed our issue, which of course turned out to be a simple clog. This company is only out to make money off of people in difficult situations, They lied about the issue and made up an imaginary issue that in actuality was a simple fix. I would never recommend them. I am concerned for others who may fall victim to their up selling and unethical tactics. They are dishonest and take advantage of those in need.

Bryan H.

Sadly my house's drain lines and some water pipes are failing from age and poor original construction techniques. Over the past few months we have had Southern Arizona Plumbing out doing repairs. They have stood behind their work and did not stop until everything was perfect. They have done the extra step of cleaning up well, and even built a new bottom for the kitchen sink cabinet because the old one was moldy from a leak. I do sort of miss having a heated bedroom floor because the hot water line was leaking under the slab but I do like that my water bill is normal again.

Marshall G.

Update
Called in. Called back in a hour.
Apt set next week. Not urgent. I need to run a camera down my 40 feet of sewer line to see if I am still getting roots.

I have been doing a Monthly treatment of one Gallon of bleach. To inhibit tree roots .

And 60 days ago I did the expanding foam.
Due again in March @ 120 days.
But I have to know now if I am on the right track.
Otherwise I have to save $ , to have my line sleeved to seal it. $6 k. More or less
Warranty for 50 years. Beyond my lifetime.
We ll see.

I ll know next week for a C note. Worth it !

Update:
My treatment plan did not keep out the roots. Maybe inhibit. Two spots had 50 pct
Closure Rest 20 pct. ten spots altogether.

So I had to invest another 500. In the high pressure water cutter. It clears the line completely.

I have to get it lined, (ccip) or replaced , @ even more money.
Or do this clean out every 100 days.
Tree roots are permanent. We ll see.

Brian E.

We recently purchased a home in Tucson and SAP has been very good to use - easy to schedule, show up on time and emailed the bill - thats all I ask - easy to schedule, show up, do a good job and email me the bill - will continue to use them for our plumbing needs

Robert F.

This outfit is the best! We had an over holiday total sewer back-up. Don Baumgardt and his crew worked for 2 and a half days on what turned to to be a bear of a job. They were on-time, courteous, thorough, and explained what they were doing and various cost options at every step of the way. They did not charge for time spent retrieving a broken/stuck piece of their equipment! They cleaned up nicely and neatly. Yeah team...

Kathryn T.

I want to give a shout out to Jake at Southern Arizona Plumbing, and Justin, his assistant. They recently completed a re-pipe for a client of mine and they did the best job on it that I've ever seen. I've project managed several condo repipes and usually the plumbers make it look like the place was ransacked. That was not the case with Jake and Justin. The house was pristine and I was there when they did the video walk through with the city for the permit sign off. The inspector also complimented them on a job well done. I can't begin to recommend them highly enough. These men clearly take pride in their work and they are extremely skilled and hard working. If you need to have a repipe done, my suggestion is that you go with Southern Arizona Plumbing.

Yelper M.

Too bad SAP you don't know what good customer service is, or you're WAY to busy to even care! My Choice Home Warranty service assigned you to a simple plumbing issue I was having with a bathroom sink. Got a call from you the day before amending the time window to 2pm - 4pm the next day. Waited until the last hour expired and did not receive a phone call or seeing anyone showing up. Called your office and was told someone would call back. Waited another 45 minutes and decided to call as your office was closing at 5pm. Got an answering service. They said someone would call, and I replied, "" why would I wait for someone to call AGAIN, when I didn't receive a courtesy call the first time ??"". I told the guy to cancel my appointment. Bad customer service for he reviews you are getting. DO NOT USE!

Ralph F.

Not sure I can say enough about this company and its people. I had a very expensive water line break and this company DELIVERED. From the initial call I knew I had the right company on the job. Tim came out the same day to assess the situation and made arrangements for temporary water service to get us through the repair process. Tim kept me informed every step of the way while I coordinated things with my insurance company. Jake and Justin showed on time, every time and DID NOT STOP. They made sure everything was addressed with quality workmanship and made sure our landscaping was put back like nothing ever happened. Even coming out on a Sunday to finish the job. This water line break was not cheap, or fun but Southern Arizona Plumbing made it as easy as it could get. Will definitely use them again.

Sierra H.

Everyone at Southern Arizona Plumbing is great. I am a real estate agent and I have been using them for several years myself as well as referred out to my clients. Everyone has been very happy with their service, they are very honest and pricing is a lot better than other competing companies when I've had to get bids for repairs. Highly recommend!

Ken W.

If you're looking for reliable and great service you need to give them a call. We recently have an issue with a clean out and gave them a call. Aaron R came out and quickly determined what the issue and was able to get if fixed at a reasonable price. It's tough to find great service with great customer service but you can find it here.