South Side Plumbing & Heating

John M.

I wrote an honest review just last week. Now it gone. But, I was a customer and been treated badly. I want others to know why other plumbing company trucks are seen on the Southside other than these people. Because word gets around concerning the type of business provided. The owner came to my house 1/2 block away holding a review i posted in his hand. He was mad because I wrote fact as I see it. As I said in the past, BEWARE. I'm standing in front of my house last week and a Souuthside plumbing truck rides by. The driver who I never saw before gave me a odd look and said ""how's everything"". This stuck me as odd. So I head back to my outside drain. I find rags at the top of the drain. I never flush rags (pics to follow). I'm not sure what to think. But, I made a living dealing with people like this. And from a outside point of view. It looks like intimidation. I paid my bill. Took me over 2 yrs. And even a amount of $300.00 was missing from my payment. Deb, a 15yr plus employee suddenly quit after the money went missing. I see John everyday. I never used that company because I know better. But I was stuck. End results, criminal mischief police reports were filed. And a constant patrol of my property had to be started. Advising neighbors to be on the look out for red shirts on my property. It's private posted property. I'm sorry I called these people. I've lived on the Southside over 50yrs. I will never use them again. I refuse to be a victim!!

James H.

Scheduled a sewer cam inspection and watched Gary struggle to get the camera 5 ft past any drain while he complained for two hours. Didn't get any feedback on the sewage system. Wasn't going to post this but when I took my cancellation notice because I need someone else to do the work they called me a scum bag and thanked me for being a piece of crap. ?

Marilyn S.

We were very happy with their prompt and expert service. I will only be using them in the future. Thank you Tim for the great job! And they are very reasonable compared to the other plumbers in the South Side.

Bill G.

As an out of town landlord I can't tell you how good it is to know that SS Plumbing is there! I had a situation where, while on vacation and literally out of pocket, I had to trust their on line reservation request service . . . and when I finally woke up the next day half of the world away I found out the problem was completely taken care of. Thanks guys.

Nicole K.

I have interacted with South Side Plumbing & Heating twice. I rent, so I can't speak to the financial/billing side of things, but the service itself has been great. Over the summer, my air conditioning was not working properly and Jake from SSPH came to check it out. I received a heads up call from the office about 30 minutes before he was coming, which was appreciated. After assessing the situation and determining that the AC unit outside needed cleaning, after getting my landlord's okay, he had it cleaned and the job finished very quickly. The second occasion that I needed the services of SSPH was because the heat broke on a blustery winter day and after receiving a time window from the office first thing in the morning (they were able to come same day, thank goodness!), I received a second call an hour before someone was going to come take a look at it to confirm that I was going to be home. Dominic showed up and quickly figured out that a faulty thermostat was the issue and, after getting permission from the landlord, expertly replaced the thermostat (he had the part in his truck) and had the house toasty warm in about an hour. I appreciated that he was a good sport about my cat running around him like a maniac, laughing about it instead of getting annoyed. Everyone I have spoken with on the phone or met in person from South Side Plumbing and Heating has been professional and friendly and the technician show up when they say they will, complete the job and don't leave a mess behind.

Sara H.

SSPH accepted an emergency call from American Water to replace my main water line from the street to my house. 1 full week later I still have no water. BEWARE if you pay for insurance through American Water for your water line DO NOT HIRE SSPH, they will not work overtime and do not communicate with you to tell you what's happening with the job. I have chosen to pay out of my own pocket to hire my plumber to complete the job since I still have no water after 1 full week. Extremely disappoint and frustrated with SSPH wasting my time!

Shane L.

Had a plumbing emergency two blocks away from where they are located. After 4 calls in the middle of a Thursday, I couldn't even get someone to pick up the phone in the office.

Kathy B.

I have used South Side Plumbing many times. About a year ago my furnace went out in the middle of January when it was minus zero out. I called after hours and left a message for someone to call me the next day. Sure enough, first thing in the morning someone from the office called and scheduled someone out that morning!! The guy that came out was so friendly and courteous. They had my furnace up and running in a few hours, and the bill was even lower than I anticipated. So, when my sewer line backed up a few weeks ago, I called them again. They sent someone out the next day (since I called late in the day). They called me a half hour before they came, as they always do, which makes it nice because I wasn't sitting there wondering when they would show up like some plumbers I've used! Once again, the guy they sent out was friendly and courteous. He snaked the drain, and I haven't had any problems since! In my opinion, they fixed what was broke, and never tried to say that I needed a part that I didn't to make more money, like some shady plumbers I've dealt with. I would definitely recommend this company to anyone!

Justin G.

South side plumbing claims to accept hourly work, as in paying for whatever plumbing services are rendered ""by the hour"" at a rate of 80.00 per hour. I advised the office manager in great detail what I required and he was all in on everything I said. he advised me that I would be the first stop of the next day, the plumbers would have all the parts they needed, and all would be great. I had my crew digging a 20' long, 5' deep trench until 1030 at night in preparation for their arrival. The plumber (singular) showed up at 330 in the afternoon and told me that he got the call at noon. He then told me that he was just there to evaluate the problem and report back to the shop? After much stomping around like a 2 year old and whining about the time of day, the work that was already done, and every other thing a grown man could cry about, the work was eventually completed. Their office manager is a waste. The work should have taken 10 minutes if he would have 1) listened to what i needed 2) did not lie to me and 3) did not have a ""Im the genius plumber and you are a dumb homeowner"" mentality. after showing up, not prepared, 8 hours late, it still took him 3 hours to do 10 minutes of work.

Mike M.

The office staff seemed competent enough but the plumber they sent in the field Gary was the most miserable negative complaining drama queen I've run into. They did get the job done but it took many phone calls much cajoling and me standing over him for three hours to make sure he didn't leave an incomplete job. his boss said that they would stay and connect the lines inside an additional 20 minutes of work maybe but it was so miserable dealing with this guy and he complained and said he wasn't gonna stay o just let them go and I'll hire somebody else.
I don't know about the other plumbers I would just stay away from this Gary guy :(