South Side Plumbing & Heating

Nicole K.

I have interacted with South Side Plumbing & Heating twice. I rent, so I can't speak to the financial/billing side of things, but the service itself has been great. Over the summer, my air conditioning was not working properly and Jake from SSPH came to check it out. I received a heads up call from the office about 30 minutes before he was coming, which was appreciated. After assessing the situation and determining that the AC unit outside needed cleaning, after getting my landlord's okay, he had it cleaned and the job finished very quickly. The second occasion that I needed the services of SSPH was because the heat broke on a blustery winter day and after receiving a time window from the office first thing in the morning (they were able to come same day, thank goodness!), I received a second call an hour before someone was going to come take a look at it to confirm that I was going to be home. Dominic showed up and quickly figured out that a faulty thermostat was the issue and, after getting permission from the landlord, expertly replaced the thermostat (he had the part in his truck) and had the house toasty warm in about an hour. I appreciated that he was a good sport about my cat running around him like a maniac, laughing about it instead of getting annoyed. Everyone I have spoken with on the phone or met in person from South Side Plumbing and Heating has been professional and friendly and the technician show up when they say they will, complete the job and don't leave a mess behind.

Sara H.

SSPH accepted an emergency call from American Water to replace my main water line from the street to my house. 1 full week later I still have no water. BEWARE if you pay for insurance through American Water for your water line DO NOT HIRE SSPH, they will not work overtime and do not communicate with you to tell you what's happening with the job. I have chosen to pay out of my own pocket to hire my plumber to complete the job since I still have no water after 1 full week. Extremely disappoint and frustrated with SSPH wasting my time!

Shane L.

Had a plumbing emergency two blocks away from where they are located. After 4 calls in the middle of a Thursday, I couldn't even get someone to pick up the phone in the office.

Kathy B.

I have used South Side Plumbing many times. About a year ago my furnace went out in the middle of January when it was minus zero out. I called after hours and left a message for someone to call me the next day. Sure enough, first thing in the morning someone from the office called and scheduled someone out that morning!! The guy that came out was so friendly and courteous. They had my furnace up and running in a few hours, and the bill was even lower than I anticipated. So, when my sewer line backed up a few weeks ago, I called them again. They sent someone out the next day (since I called late in the day). They called me a half hour before they came, as they always do, which makes it nice because I wasn't sitting there wondering when they would show up like some plumbers I've used! Once again, the guy they sent out was friendly and courteous. He snaked the drain, and I haven't had any problems since! In my opinion, they fixed what was broke, and never tried to say that I needed a part that I didn't to make more money, like some shady plumbers I've dealt with. I would definitely recommend this company to anyone!

Justin G.

South side plumbing claims to accept hourly work, as in paying for whatever plumbing services are rendered ""by the hour"" at a rate of 80.00 per hour. I advised the office manager in great detail what I required and he was all in on everything I said. he advised me that I would be the first stop of the next day, the plumbers would have all the parts they needed, and all would be great. I had my crew digging a 20' long, 5' deep trench until 1030 at night in preparation for their arrival. The plumber (singular) showed up at 330 in the afternoon and told me that he got the call at noon. He then told me that he was just there to evaluate the problem and report back to the shop? After much stomping around like a 2 year old and whining about the time of day, the work that was already done, and every other thing a grown man could cry about, the work was eventually completed. Their office manager is a waste. The work should have taken 10 minutes if he would have 1) listened to what i needed 2) did not lie to me and 3) did not have a ""Im the genius plumber and you are a dumb homeowner"" mentality. after showing up, not prepared, 8 hours late, it still took him 3 hours to do 10 minutes of work.

Mike M.

The office staff seemed competent enough but the plumber they sent in the field Gary was the most miserable negative complaining drama queen I've run into. They did get the job done but it took many phone calls much cajoling and me standing over him for three hours to make sure he didn't leave an incomplete job. his boss said that they would stay and connect the lines inside an additional 20 minutes of work maybe but it was so miserable dealing with this guy and he complained and said he wasn't gonna stay o just let them go and I'll hire somebody else.
I don't know about the other plumbers I would just stay away from this Gary guy :(

Edward W.

The first guy from Southside Plumbing they sent out seemed to know what he was doing, but when my part came in, and the second guy came out - he first told me that he was told he just needed to replace the part. I informed him that I needed the gas line for the pilot line replaced and the igniter checked out, he informed me he had no paperwork from the initial service call. He cut the old tubing, that was leaking, and used it to make a shoddy line connection to the pilot and igniter, dumb me I assumed they would use a new piece of tubing. Then he had me come down and look to see that he was getting any kind of spark from the furnace or any kind of gas, and without the wiring diagram he couldn't figure out what the 24v line was, thought that was strange I can use a volt meter, but I don't get paid $120 an hour either. He told me he would have to go back to the shop, and they would be in touch. I waited several days and contacted them, they informed me that they technician says I need to buy a new furnace because mine is almost 30 years old. I was shocked, because the furnace had worked perfectly last winter and on the initial service call told everything looked good. So I went down turned on the power and the gas and set the thermostat, it lighted up perfectly and worked just like it always had. Then I assumed that maybe this technician didn't turn on the power or the gas when he showed me nothing was working, I told him when he came in they were both off and showed him how to turn them on. I was very angry at this point, because they were obviously trying to sell me a new furnace, so I called them back told them it was working fine and didn't appreciate the fact that the technician was obviously not aware how to work on a furnace or was trying to mislead me. I told them I still expected the pilot light gas line to be replaced properly, and the igniter still needed to be adjusted or replaced - they told me a technician would be in touch with me. I finally got in touch with the gentleman returning my call, I guess the owner, he asked me if I was certified to work on furnaces, I told him no, he said that means I don't know anything then and have no right to tell them how to do their job! He told me that he hires only the best technicians, I inquired how come he can't use a volt meter, or figure out how to turn the gas valve on. He told me that since they can't find a wiring diagram for my furnace, the manufacturer doesn't offer them anymore, and therefore it is unsafe to use and he will not guarantee any of the work done on it. He would replace the pilot gas line tubing on his dime, but any other work would be priced heavily and without any guarantee of my safety. That is what I call good customer service, you get caught trying to take advantage of someone, then belittle them for questioning it and threaten their safety. On the initial service call the technician checked all of the burners and the heat exchanger, he informed me that everything was in good working order, I only needed to replace the flame sensor and fix the leaking pilot line, and would have to wait and see if the igniter needed replacing or adjusting - then I went to an unsafe system with no guarantee of any work done on it, and all this for $600 - what a bargain?

Megan H.

We had a horrible experience with this company several years ago. So bad that I tell people about it still. The line from our house to the sewer was backed up because of tree roots from a neighbor's tree. South Side thought they could just snake it and fix the problem. When they broke the snake in the line (which we were later told by other plumbers was a HORRIBLE idea), the insisted it was our fault and wanted to bill us in the neighborhood of 10K to dig up our driveway and repair the damage. We ended up paying someone else around 6K to do the job. Unbelievable. And they were rude and unresponsive to boot.

Greg D.

Bad customer service. I had been a repeat customer, having used the company several times at my rental properties. I scheduled an appointment for installing a water line to a refrigerator. They said they would be at the property between 8 and noon on the day of the appointment, and that they would call me ahead of time to confirm the time. They call mid-morning. I miss the call. I call them back two minutes later - as confirmed on my cell - and am told that since I didn't pick up the phone my appointment has been canceled but I can reschedule for another day if I like.

Rachel C.

After two failed attempts at booking a plumber who would not call us back, we finally settled on South Side Plumbing. I called early in the morning and was impressed that they'd be able to schedule an appointment that afternoon!

I ended up taking the next morning. I was happy to have them call me a 1/2 hour before they came, which they promised they would. The dude hooked up our gas dryer in about 40 minutes and was on his way. I even appreciate that he kept closing the basement door as he went in and out, as I had asked, because of our cats. Very courteous!

Although the bill was higher than I had thought, at $200. They provided all the equipment we did not have to do the job, so I assume it was a solid deal. As this is our first experience with a plumber, I'd definitely hire them again.

No more dirty laundry, yay!