South End Plumbing

Jalal L.

Absolutely amazing company! I was greeted on the phone in a courteous manner and they told me someone would be coming out within the next few hours and that I would receive a phone call before they arrived. Usually I cringe when I hear this because I don't get a phone call or they show up at a random time. Not the case here- I received a call an hour later and within 20 minutes the plumber had arrived. Richard was phenomenal. I hope if I ever need help again I can specifically request him. I mean just a first class all around great guy. Very personable and knowledgeable about what he was doing. I immediately felt reassured that he would find out what the problem was and he was so helpful. He also replaced a pipe that desperately needed it on site at that very moment which had actually been wrongly placed by the contractor years before. I didn't have to make another appointment, which was great. Everything about this company was fantastic and convenient. The price was reasonable for the high quality of customer service and the work performed. I would 100% recommend this company to everyone!

A. C.

Best and reliable plumbing company. Experts on well pumps. I've been using their service for the past 28 years.

Ari F.

Best plumbing service experience ever. They came right away and fixed the problem. Technician was awsome. Honest, dependable and reliable!

Megan G.

Can't say enough good words abut these folks. I have used their services twice already. They have a fast response, are able to pinpoint the root causes and fix the problem accordingly. Tom and his crew are very knowledgeable, and they have specialized people to certain tasks. Really well run. They are very honest and pricing is good/fair.

Saskia B.

Update July 2024 Same quality service I received years ago when I wrote the above review! May God bless you all!

Laura R.

Contacted Sandy at South End Plumbing to tell her I needed a plumber for my mother's home. I was not sure if there was a problem with the water heater or the plumbing. Sandy said she would send someone out between 12:30 and 4:30. I reminded Sandy to call me about 20 minutes before the plumber came out, so I could go over to be there when the plumber arrived. At 3:07 pm, Sandy called me and said the plumber was on his way. At 3:30 pm I met with 2 plumbers, who told me the problem was with the water heater. And suggested I get a new water heater. I was informed that I would be charged $100 an hour for the estimate. This is the first I was told of a charge for the estimate. In the 3 conversations I had with Sandy during the day, I was never told there was a charge for an estimate. The plumbers called Sandy at the office and had me talk to her. Sandy's tone of voice was insulting and demeaning and she told me I """"would not expect to walk out of a Publix grocery store without paying for groceries, so why should I expect not to pay for an estimate?"""" I reminded Sandy, that Publix does not charge its customers to walk in and take a look at their vegetables. I asked Sandy why I had not been told there would be a charge for the estimate and she replied """"Well you did not ask"""". REALLY???? Well, I also did not ask if the plumbers had enough gas to drive to my home to give the estimate. Would this be another """"secret"""" charge that Sandy would spring on me later?? If a business is to charge for an estimate it should be made clear to the customer BEFORE anyone is sent out to give that estimate, otherwise that business is set up ONLY to scam its customers. I believe this company tries to get away with cheating their customers by not letting them know there is a charge for estimates. Most legitimate companies offer free estimates, or inform their customers UP FRONT that there is a charge for an estimate. The burden of asking a company if they charge for an estimate should not fall on the consumer. Most professionally-run companies that charge an estimate, go so far as to tell their customers that if they decide to the work, then the amount they paid for the estimate will be put toward the cost of the repair. BEWARE of this shady plumbing company and search elsewhere for a plumber.

Casey B.

I have used South End on and off over the years. Their crew will take advantage of your lack of plumbing knowledge and charge big time. So what if it doesn't actually fix the problem, you will not got customer service from them. Ever. The owner is a grumpy old man who clearly disdains us mere mortals. Use someone else if you want the job fixed.

John T.

Prompt follow up to phone call within minutes. Technician arrived and viewed my problem which was a cabinetry issue and not plumbing in bathroom. No hassle very friendly and professional. I would call them again when needed. Thanks

Stephen G.

Great, quick service. Fair prices and very professional. Highly recommend them, I will use them again for any future plumbing needs.

Angela C.

George came and could not answer question about the work to be performed and only wanted to upsell. The office said they would send out someone else but he never showed. Do not recommend.