South County Plumbing

Karen G.

Taking advantage of customers. I never write reviews but this really bothered me. I was told I was incurring a $195 fee plus parts for a quick toilet job (we already had the part) and 15 minute shower fix (Hans Grohe mixer cartridge replacement needed). Cory was here maybe 30 minutes. Snapping toilet handle in was a two minute job but he showed up knowing (we didn't know) that they didn't have the Hans Grohe part to fix the shower so they would have to order it and make a second trip.... They have other brands on the truck but not Hans Grohe and we had told them before it was Hans Grohe. Once on sight, Cory told us he would come back to finish the shower since they didn't have the part. So I paid $200 for the call and expected another bill just for the shower part. Now they want an additional $300 for 10-15 minutes to return to put the shower part in. $500 total for one part and two trips. All they needed was a photo of the shower part to pre-order before the first trip like other plumber asked with same problem. When I called to try resolve it, first Steve offered no solution. Then the owner Rob called later and gave me a bunch of manspeak and made no suggestion to make it right. I was really nice. I told him that I appreciate people need to be paid for their time but not when they intentionally double their time to double charge customers. He called me ""mam"" dismissively, the whole bit. The speech was heard by another person in my kitchen. I paid $200 and the problem wasn't fixed at all. They never made any suggestion to resolve. I offered to Cory or Steve that we would wait until they were servicing another home in the neighborhood and do a quick stop to finish their job so time, gas etc not incurred. Cory was polite but the owner Rob refused and left me offended and really disappointed and feeling taken advantage of. Apparently they are making so much on slab leak calls that they don't need to treat smaller customers fairly. So I'm out $200 and at ground zero.

Michael L.

I usually only write reviews if the company service was either unbelievably fantastic or incredibly bad. So County Plumbing was fantastic. I phoned to ask about a leak under my sink due to the drain pipes being either slightly cracked or attached incorrectly. I phoned to ask him how much it would be (ballpark) to attach the drain pipes correctly as I already had the material. He provided a quote over the phone and charged me exactly what he said. I told him that he was one of the most honest Plumbers I have ever met. I would give him more than 5 stars if I was able to. Fantastic work, honest, fair and reliable. I will use him if I ever need any additional plumbing work.

Mike B.

Did an excellent job of installing new lines to replace copper tubing in a couple of bathrooms and their fixtures. Was willing to work with me on what to charge me for project since he and others had estimated way to much on the overall estimates.

Dianne B.

What can I say other than punctual and professional, as usual! This is our second call to them for different problems and both were resolved competently. Shawn was on time and addressed both problems in a timely manner and was on to the next call in no time. His goal for a satisfied customer is an obvious priority as it shows with his expertise and courteous demeanor. I will certainly not hesitate to call SCP in the future should we need to.

Mark S.

Our garbage disposal pipe disconnected from the main drain pipe and flooded our under-sink cabinet with water and food waste. They showed up within an hour of me calling and fixed the whole situation within another hour. Quick, professional, and got the job done well.

Jill-ann C.

Excellent plumbing company! I have used South County Plumbing for multiple plumbing projects in my home. Their plumber Billy has done most of the plumbing in my home. Due to the high quality of his work, his detail to the smallest problems, and his being punctual and on time, I request only Billy to work in my home. Not only is he a great plumber, he is also fun, personable, and knowledgeable.....all great qualities! Billy has replaced 3 toilets, 3 faucets, installed and hooked-up a new sink & garage disposal, replaced water valves and lines, plus all my plumbing projects had complications from previous plumbing companies installing things incorrectly, Billy fixed all the previous issues from the other plumbing companies, installed the different fixtures, made sure everything worked correctly, cleaned up the job site, and finished in a timely manner. Very pleased and satisfied with the quality and service provided by Billy and South County Plumbing!

JA A.

I really like this plumbing company, they were on time and really nice to work with, I felt like I was being treated like valued customer. I highly recommend and would use them again.

Barbara S.

Came home to 5""of water under our house (raised floor). Saw good reviews from RSM Facebook page for SCP. Called SCP and they responded right away. Alithea (sp?) answered the phone and was extremely helpful in also coordinating a restoration company to help with the abatement.

Sean (plumber) crawled on his stomach through a ton of mud to get to the broken pipe and then charged a very reasonable amount for the repair. Very impressed with everyone's professionalism and honesty.

Thank you SCP, we'll definitely be putting you first on our list on who to call for plumbing issues.

Michelle G.

SCP is a LIFESAVER!!! After 10 days of getting the run around by the WARRANTY company and NOT having water to our home. I contacted SCP and they sent a crew out the next day and the work is being completed! SCP is family owned, operated and they put the FAMILIES first! Your family is THEIR family! Honest, dependable, reliable and QUALITY plumbing contractor! SCP is the REAL DEAL! Don't waste your time with anyone else. Get the job done right, the FIRST time! Thank you! We will have water today!

M L.

I just wish to start by saying that I do not write reviews unless the service I receive is really great or really bad. I wish to say that Moses from South County Plumbing provided excellent service. He arrived on time and immediately went to work to fix a leak I had underneath my sink. I actually would have been able to fix it myself but it would have taken me hours and hours and I don't have the tools or the patience to do what he did to repair the leak in about an hour. I was impressed with his honesty and extremely reasonable cost. I would definitely recommend him to anyone that is in need of plumbing repairs. I will definitely use him myself in the future if I have any plumbing problems.