South Coast Fire Protection

Kevin R.

From the excellent customer service on the telephone to having Tommy come out and inspect our residential sprinkler system was nothing but first class. Tommy was timely, informative to my many questions on ""how"" system operates and resolved my issue. thank you SCFP and Tommy.

Tim C.

I called South Coast Fire Protection on Friday, August 6th, at the recommendation of a plumbing contractor I have used in the past. I was struggling with a wet spot in my master bedroom ceiling, and thinking it may be caused by my fire sprinkler piping, but I wasn't sure. The plumber said that South Coast specialized in fire sprinkler systems.
I then followed up the phone conversation with some photos that I sent via email to the South Coast office administrator. She said in the phone call that she would share the photos with some crew guys, and get back to me, if not Friday, then on Monday.
On Monday morning, August 9th, I sent a 2nd and 3rd email to South Coast, attaching some photos that showed a drip leak from a copper sprinkler pipe. I opened up the ceiling with a hole, tearing away the wet drywall, over the weekend.
Since I had not heard back from South Coast, I placed another follow-up call on Monday, and spoke again to the office administrator, who confirmed receipt of all the photos, and assured me I was not forgotten. She was waiting on somebody to get an estimated cost quote for me.
That was 50 hours ago, and three full business days from now, which does not even include Friday afternoon.
There was a desire on my part to become a customer of South Coast Fire Protection. I have initiated all the contact. No original confirmation from them, and no response back to my estimate request.
Some companies, when they get a small project they deem to be not worth their time, bid the job higher, to make it worth their time. South Coast, for whatever reason, just didn't respond.
I assume they are busy, but why not communicate that, and at least display some semblance of courtesy to a potential customer?
I would not recommend South Coast, and I didn't enjoy writing this review. But beware.

Rae T.

We had an issue with our sprinkler system and called South Coast Fire Protection to repair the issue. We always use local for home repairs and maintenance. We were impressed with their customer service and they came out the next day. The issue was fixed in 20 minutes and we were pleased with the result. However, when we received the invoice, it was nearly $700. I called to inquire and was told that the base fee for coming out is $450. The rest was parts. That seems astronomical to me for a service call. They also told me this is the standard rate for the industry. I was disappointed. Know what you are getting into before making a decision to use this service.

Phillip L.

I had quite the unpleasant experience dealing with Sheryl, and thus reason for this 1-star review. At first, I dealt with an Eric, who became quite unresponsive. Then finaly I was referred to his wife, Sheryl.

On initial contact with Sheryl, she seemed quite annoyed, even ornery that I was calling on her direct line - the number that her husband had given to me. Thereafter, Sheryl was consistently mean, cold, and really didn't care to help the project roll along any faster. Even after explaining the situation, she would not lift a finger to help things roll along. It almost seemed like all she cared about was getting a check. In fact - although I gave her my word that I would mail it - she would not schedule an inspection for us. This forced me to schedule an inspection on my own - and come to find out the job card was being held as ransom. Anyhow I did end up sending one of my guys 100+ miles to hand deliver that check.

All in all, Sheryl made what should've been easy and straightforward, a very difficult and unpleasant experience - and I wouldn't even recommend my worst enemy to deal with her.

On the flip side, Chris - who seemed quite annoyed and irritated at first really came through in the end. I feel he entered into this project that way due to Sheryl. He stuck it out and made it happen - something Sheryl was completely unwilling to do. For Chris - I'd give 4 stars. For Sheryl I'd give 0 if I could - but the average of the two would be 2 stars and this is how I chose my rating.

Lexie D.

South Coast Fire is one of the most professional, honest fire sprinkler companies out there. Sheryl is my main point of contact and she is amazing with her scheduling, communication and provides exceptional customer service. She takes time out of her day to help me with all of my needs and cares very much about her clients. Thank you so much South Coast Fire for being so amazing and helpful! I would definitely recommend this company to everyone!!

Cris O.

Horrible service very unprofessional.
Guy did not show up when given a specific time. And did not call.

BJ B.

I had South Coast come out to inspect my home fire sprinkler system just as a preventative measure. I had talked to a neighbor who had another company inspect after one of their sprinklers leaked and they had to replace all of the sprinklers at the cost of over $1,000. I was praying for a clean bill of health. All I had was one sprinkler head that was corroded but my bell wasn't working! I was told a price, which was minimal. When they came back to fix it the repair guy said that the bell sensitivity setting was just too low but that the bell does work so he fixed the setting. It cost me almost nothing. The reps and office staff were very honest and pleasant to work with. I would use them again (hope I don't have to!) and would recommend them to anyone.

Kent B.

This company came out dressed in a dirty tee shirt with a ""tech"" that looked stoned. Then he gave me a ridiculous price. I agreed to the price then he did have the knowledge of how to repair my fire sprinkler system! I had to call another local company and they showed up in a uniform in minutes. They were very experienced and performed the repair at almost half the cost! Stay away from South Coast Fire

Jim F.

I thought I was SO screwed! I broke the water valve supporting my home's fire sprinkler system. I personally know some plumbers and called them however none were certified to work on fire sprinkler systems. They estimated that I would probably pay hundreds of dollars for the repair due to the ""specialty"" nature of this type of plumbing.

Anthony at South Coast Fire Protection responded to my call within 40 minutes of my call. In another 40 minutes he had repaired the line and installed a new valve. Then I braced myself for the bill.

Relieved is a big understatement when I wrote the check for a fraction of what other plumbers had told me to expect to pay.

Anthony was very friendly and personable. The work was done without a lot of drama. And the charge was very reasonable. I highly recommend them.