SOS Plumbing Heating & Air Conditioning

Diane B.

Okay so they come out and remodel our bathrooms about a year ago, charley replaces the electrical plug in my bathroom, about six months ago the plug stopped working, I had repeatedly requested charley to take a look at it, then he wants me to pay for another one!! You replace the faulty product you put in there in the first place!! So I guess it's an extension cord for my bathroom .... lived here five years and plug not a problem, charley replaces it and then comes back to try and charge me again for faulty product!!! Like dealing with a damn tweaker!!! Pissed :)
And the dude trys to argue with me in a parking lot as I am leaving....bullshit I say!! Go rip off someone else ya big joke!

Karl L.

UPDATE....His Contractors License has been suspended ""due to association with another license for failure to comply with an outstanding liability"". This guy, Charles, has not made good on any promise he has made to me. Since he never responded to my calls to repair the damage he caused, I spent nearly $300.00 to have another company come out and fix what turned out to be a faulty wiring job that he did on both of my outdoor air-conditioning units. When I called Charles to ask for reimbursement, he said to fax the invoice to him so he could check it out. I gave him 2 wks to send me a check and now he is in default of repayment. So today I begin the task of filing a complaint to the Board of Contractors and Seeking damages in Small Claims Court. It didn't surprise me at all to find out that his license was suspended 3 years ago! Look for an update in the future. I'll let you all know how it all works out. Just beware and check out his contractor license #959418 at the Board of Contractors website:

https://www2.cslb.ca.gov/OnlineServices/CheckLicenseII/CheckLicense.aspx

Craig M.

We needed to replace a leaking main valve to our water supply. It was an opportunity to reroute some the sprinkler piping at the same time. Adam from SOS came out, quickly outlined what he would do and provided a quote. The work was excellent, quick and fixed our problem. What more could I ask? SOS also did the work within budget and on schedule. I would definitely use them again.

Becky C.

Yesterday, at a very warm time of the early evening, my heater went on and did not seem to want to go off. I turned off the thermostat and it didn't respond. I panicked, thinking if the heater would not turn off, I had no idea how to stop it. Then it went off. After first thinking that the heater was a goner, I began to consider that perhaps only the thermostat was a goner. Since the heater is over 30 years old, I decided I should have a proper professional look at it to get the correct assessment. I called SOS and left a message, saying it was not an emergency but please get back to me.

Charles called back this morning. He guessed exactly what my problem was, a setting in the thermostat that was incorrect. He had me move that setting and and said, if that didn't fix it, call him back. It worked. All I can say is WOW! When was the last time you got help like that?

Larry t.

Ehhh, back in my day, America was filled with guys like this: hard-working, reliable, straightforward, friendly, and good at what he does. Charles is from that mold. We've had him come out for plumbing problems, heating problems, and to install a split system heating/AC unit in my sound studio. Each time, he has made it out within 24 hours of being called (well, we scheduled dates for the install because there was other construction going on), done a thorough and quality job, and explained just what was going on, what he did, and what he recommends.

A few days ago he came out for the heating problem. His whole day was filled with tough problems, so he ran later than planned, but came over around 6ish and worked upstairs in our A-frame attic where the furnace is until 10 PM, giving the whole thing a monstrous cleaning, since which it has worked beautifully. He even installed a washable filter so we just have to clean it, not replace it. Keep in mind this was a couple of nights before Xmas Eve, when lots of people spend their evenings getting their shopping and holiday preparations done. Instead, Charles was up there in 40 degree weather slugging it out with our dirty furnace for hours.

If you're looking for the guy who always has the slickest-looking technology and a smooth rap, I'm not sure Charles is your guy. But if you want somebody that shows up reliably, uses the tools of the trade, and gets the job done well, you should give him a call.

R. L.

Highly recommended. Charles McDonald is a true professional, skilled plumber. He provides good quality work and very fair prices. Came highly recommended by a craftsman friend. S.O.S. at 3112 Tennessee St. Vallejo / 1-800-200-4767 or 707-544-6620. Came from his Vallejo shop to Vacaville. Excellent work. You can tell he's very experienced. I would guess at least 30 years experience.

Dr. A.

They were pros from start to finish. Their man was at my door within an hour of when I called. Fixed the plumbing leak while explaining what he was doing every step of the way. I would not hesitate to call these guys again.

Diana B.

Charles rocks! Our furnace decided to give out on the first truly cold weekend of the season, and we have a seven-week old baby! We called Charles on Saturday morning and he came over that afternoon to evaluate the problem. As promised, he called back first thing Monday morning with a quote and said he had the parts he needed on his truck, and would be over later in the afternoon. He arrived late in the day (6 p.m.), but said he wanted to make sure to get our job done, as we have an infant in the house.

We had heat back up and running in no time, and Charles offered some great tips on taking care of our furnace. I'd definitely recommend him to others and would certainly call with any future heating/cooling/plumbing issues.

Ross S.

Charles was great. He was able to come the same day I called. Set a 5-6pm window. He was somewhat late due to finishing up another job, but no big deal.

I had an odd situation- the previous homeowner added an upstairs thermostat and a toggle switch. While I was remodeling I removed the old thermostat after taking a picture of how the unit was wired. When I went to hook up a new thermostat, things weren't working right no matter what I tried. Simple to wire a thermostat, right? Wrong.

Called SOS because I didn't want to fool with it any more. It was an odd situation that took him a while to figure out, but he stuck with it and got it to work in the end. He arrived at about 7:00pm and didn't leave until 10pm. It was wired up once but not quite perfectly operating, so he did a wiring modification and got it running just the way it should be.

A second thermostat and a toggle switch is probably not a wise idea, but now my archaic system is back up and running.

Would definitely recommend SOS. Mention Yelp! for a 15% discount.

Joe C.

Called SOS plumbing to install new shutoff valves under my sink. This was at 5:30 pm. They had a guy there within an hour and he was very proficient and thorough. Explained every step of the job and discussed pros-cons of the different options. Also gave me some troubleshooting advice on a crappy dishwasher i had just purchased from Lowe's(another story). Anyhow they were great and reasonably priced. However they don't honor the yelp discount as advertised, oh well. Still very happy