SOS Plumbing

Randy L.

I was referred to Chris at SOS by my best friend who used his services in his home remodel. I have a home in Rancho Mirage that had the one thing you never want to have - a under slab leak. Chris came out, without delay, and assessed the situation. He gave me various potential scenarios, and said ""let's take it step by step"". Very comforting. He coordinated everything! He brought in the leak detection company first, then his plumbers started the same day! This was the next morning after he first came out! Impressive. The work got done professionally, cleanly, and correct. ""work done right"". I am only 8 months new to the desert community, and went with my gut. As soon as I met Chris, I knew ""this is the guy"". He was on the phone with me every step of the way while his plumbers were working. I am happy to say that his conservative approach made a potential $5K-$7K job into a $1,600 job. I could not be happier. Not for the price, for having met and hired Chris and SOS. Yes, we also had a little ""lady luck"" on our side in the job, but SOS hourly rates are standard with the industry and fair. I now have my ""go to"" plumber for my future needs. I highly recommend Chris and SOS plumbing. Oh, and kudo's to Max, the lead plumber on my job. Very interested in my satisfaction, and explained everything on the way.

Jeanette G.

Great customer service, fast response time, knowledgeable, helpful and easy to deal with. What more can I say? I had a problem with very little or no hot water in two opposite areas of my house with two different water heaters. Dan knew immediately what was wrong, fixed one issue and ordered a necessary part of the 2nd issue. He came back the same day and completed the job. Everything works great and I am happily deep in hot water again. Fantastic. I highly recommend SOS Plumbing.

Jay M.

Dan came out and removed the old shower faucet and installed a new thermostatic valve. He did an excellent job and the price was very reasonable.

G K.

I had Dan and his crew estimate and install a new Fleck Water Softener. His work was impeccable, professional and reasonable! I will get them to do all my future plumbing needs. Please include them in your next project and get an estimate; you won't regret it!

David C.

While staying at a friend's house in Palm Springs, we experienced problems with an old (1980's) vanity faucet and the shower that would not completely shut off. After calling the local hardware store, Palm Springs Hardware, for a recommendation, I called SOS Plumbing. Dan was friendly on the phone, and I explained the problems and we set up an appointment for first thing the following morning. I also messaged him some photos of the existing faucets, so he knew what stems/cartridges to bring along. He gave me a 15-minute warning call and arrived on time, with the parts he needed to do the repair. It took him less than 20 minutes to do both repairs. He also took the home owner's credit card info over the phone and was on his way shortly thereafter. I am very pleased with the service provided and highly recommend the company.

Carol P.

Highly recommend SOS, great response time, fast work, courteous and reasonable prices I had a new water heater installed

S H.

We had our building re-plumbed a number of years ago. Recently, there has been a lot of running water noise coming through the walls when either the hot or cold water was run in the spare bathroom. The Company sent over a worker to try to discover the source/problem. Ultimately, he opened the wall partially to try to determine the cause. After trying, he called the owner who came over; opened the wall more; found the pipes were not strapped and after strapping the noise stopped. Their bill was for both men 2 1/2 hours each for a total of 5 labor hours. After complaining that we shouldn't have to pay for both individuals, the bill was reduced 20% which I paid. I got a scathing text message from the owner that I should have paid the full amount and that he no longer wants our business (which over the years has been substantial). Given his 5PM Friday night text and tone and lack of customer care, I will never use SOS Plumbing again. There are many other choices in the Valley who care about customers and not afraid to admit when they have to correct a job they did wrong!

Erwin F.

"" SENIORS AND EVERYONE ELSE BEWARE "" !!!!!!!!
My 86 year old mom call SOS plumbing for a simple break in a hot water line which was shut off for repair under her Mobile Home which was repaired by Maxwell K. and Dan M. only to get a "" bill "" not an estimate for $4,320.00 with only 40 feet of PVC and a handful of fittings , after calling Chris Embury to get a itemized ( correct bill of parts, labor and taxes ) bill for $270.00 per hr for 16 hours ( which first bill was for 6.5 hrs) I sent paperwork to Mr. Embury with two other plumbers stating Time, parts and going under the mobile home would cost $800.00 to $1500.00 Max.
What you can see after the repair is there word !!
"" owner should be jailed for Elderly Abuse ""

Tim M.

They came out almost 2 years ago to install a water filter in my home. I noticed a small leak yesterday afternoon. They came first thing this morning and repaired leak at no charge. Great experience.

Lauren B.

I had SOS Plumbing install two new toilets in my elderly mother's desert condo, where she lives with a caregiver; the cost was significant. A couple months later, over Labor Day Weekend, my mother's toilet wasn't working...when we called the plumber, he said he couldn't fix it until Tuesday....I told him it was Sat afternoon....how can you ask a woman in her 90s to not have her toilet for 3-4 days?? We called another company; they came within an hour..and it took less than ten minutes to fix. I was very happy to pay for the service call on a Saturday holiday weekend. I would never recommend SOS Plumbing...there are other plumbing companies in the desert, who service the elderly with compassion, respect and efficiency.