SOS Drain & Sewer Services

LeAnn B.

Jordan was the service technician that came by and took care of a few problems. In order to clean the main sewer line to the street he needed to remove the cover. But that cover hadn't been removed in many years. I thought he would give up trying to remove it but he kept working until it finally moved. He replaced it with a new cover that will be easier to remove in the future. He also cleaned out the line from the kitchen to the basement. Jordan was very pleasant and took the time to explain to me what needed to be done. Also, I thought the price was reasonable.

Micaela Z.

Can't thank them enough!!!! Operator was extremely friendly and professional. I had an emergency and needed a plumber ASAP. A temporary tooth fell in sink and I needed it retrieved promptly. Not only did plumper call me back in 10 minutes, he was in and out in 5 minutes!! I got the temporary tooth back!! Very professional and fast!!

Chelsea K.

This is our first time using their services and I am more than pleased! They did such an amazing job with assisting us in a time of crisis. Service was amazing and the price was great as well. If I need to use any service for drain and or sewer services SOS Drain & sewer services will be my families go to place!

Nichole C.

Absolutely frustrating experience with this company. Technicians are untrained and even worse customer service. Unless you want a huge mess, half done job, zero follow up instructions and extra hundreds of dollars charged on your card without your authorization then please call someone else and don't have the headache of dealing with this horribly unprofessional company.

Danke D.

I really don't want to put this netagive review but SOS left me no other choice. Our toliet leaked. We called SOS on Sat & scheduled an appointment to have Randy comed over on Mon. He gave us a 4 hours window; we were sitting at home for 4 hours thinking he would be here any minute, and Randy didn't show up. We called his company, apparently Randy didn't even remember he had scheduled the appointment w/ us.So we called Randy, he didn't answer our call, but he did text us saying ""i am messed up"". And we waited for another day feeling he would contact us & reschedule another time, unfortunately Randy decided to completely ignore us. By now, we still haven't got any call from SOS. We did end up finding other plumber fixing our toliet in a very timely manner. I am so surprised to see SOS have such a high rating on yelp. They are probably too successful to care about our toliet. I am glad to know there are other plumbers available, we will for sure not go back to SOS, and I am writing to let you know, watch out when you make appointment with SOS.

Marcus L.

Sunday afternoon service call. Fairly priced. Friendly and thorough. We will use them again.

Craig B.

Top notch! Holiday weekend, quick response, professional and competitively priced. Definitely recommend and will use them moving forward!!!

Scott S.

I had Randy come out to my house today (weekend) to clean my main line. I didn't have any knowledge of an access point other than my toilet. This meant more work for him but he simply got to work and cleaned out our main line. After we were done he gave me some advice on where to look for a different access point to our main line.

Great customer service and the price wasn't bad either!

Thomas R.

I cannot say enough about the customer service of this company. They explained to me how the sewer was set-up and where the problem most likely was over the phone. They arrived on-time and fixed the drain in less than 15 minutes. The serviceman was extremely courteous and helpful. I am stationed in Germany on TDY duty and they made handling this problem extremely easy. They thanked my wife for my service and didn't charge for the call. For me this gesture speaks volumes about the quality of this business and the people that work there.

Kelly S.

Phone operators were friendly & easy to schedule with, even over the weekend. I called MANY places around Minneapolis & got voicemail systems & no answers from most of them since it was Saturday evening.

Our guy showed up a little late, but got right to work solving our issue (tree roots in main line causing a back up). He presented options for getting his equipment into our narrow basement (disassemble the machine & charge for the time, call in a backup guy & pay him for his time & assist ourselves/save money & time) to my husband along with clear prices to correspond to each choice. He guaranteed his work for 90 days (no charge if they need to come back for the same issue) & gave us clear instruction for maintenance of our main line.

I had also scheduled with a bigger name plumber but found their appointment setting & cancellation process way more aggravating than SOS's. They also had to call me to reset my appointment time & wanted to charge me extra for coming out over the weekend.

After the dust settled I dug out receipts from the previous homeowner having done the same job (same property) years prior with the big name guys & they paid 50$ more than I did. Yay!! I heart SOS. I will definitely use them again for drain/sewer maintenance or problem resolution & will upgrade my review to a five star if they're on time next time. Recommended!