SOS Drain & Sewer Services

Nichole C.

Absolutely frustrating experience with this company. Technicians are untrained and even worse customer service. Unless you want a huge mess, half done job, zero follow up instructions and extra hundreds of dollars charged on your card without your authorization then please call someone else and don't have the headache of dealing with this horribly unprofessional company.

Danke D.

I really don't want to put this netagive review but SOS left me no other choice. Our toliet leaked. We called SOS on Sat & scheduled an appointment to have Randy comed over on Mon. He gave us a 4 hours window; we were sitting at home for 4 hours thinking he would be here any minute, and Randy didn't show up. We called his company, apparently Randy didn't even remember he had scheduled the appointment w/ us.So we called Randy, he didn't answer our call, but he did text us saying ""i am messed up"". And we waited for another day feeling he would contact us & reschedule another time, unfortunately Randy decided to completely ignore us. By now, we still haven't got any call from SOS. We did end up finding other plumber fixing our toliet in a very timely manner. I am so surprised to see SOS have such a high rating on yelp. They are probably too successful to care about our toliet. I am glad to know there are other plumbers available, we will for sure not go back to SOS, and I am writing to let you know, watch out when you make appointment with SOS.

Marcus L.

Sunday afternoon service call. Fairly priced. Friendly and thorough. We will use them again.

Craig B.

Top notch! Holiday weekend, quick response, professional and competitively priced. Definitely recommend and will use them moving forward!!!

Scott S.

I had Randy come out to my house today (weekend) to clean my main line. I didn't have any knowledge of an access point other than my toilet. This meant more work for him but he simply got to work and cleaned out our main line. After we were done he gave me some advice on where to look for a different access point to our main line.

Great customer service and the price wasn't bad either!

Thomas R.

I cannot say enough about the customer service of this company. They explained to me how the sewer was set-up and where the problem most likely was over the phone. They arrived on-time and fixed the drain in less than 15 minutes. The serviceman was extremely courteous and helpful. I am stationed in Germany on TDY duty and they made handling this problem extremely easy. They thanked my wife for my service and didn't charge for the call. For me this gesture speaks volumes about the quality of this business and the people that work there.

Kelly S.

Phone operators were friendly & easy to schedule with, even over the weekend. I called MANY places around Minneapolis & got voicemail systems & no answers from most of them since it was Saturday evening.

Our guy showed up a little late, but got right to work solving our issue (tree roots in main line causing a back up). He presented options for getting his equipment into our narrow basement (disassemble the machine & charge for the time, call in a backup guy & pay him for his time & assist ourselves/save money & time) to my husband along with clear prices to correspond to each choice. He guaranteed his work for 90 days (no charge if they need to come back for the same issue) & gave us clear instruction for maintenance of our main line.

I had also scheduled with a bigger name plumber but found their appointment setting & cancellation process way more aggravating than SOS's. They also had to call me to reset my appointment time & wanted to charge me extra for coming out over the weekend.

After the dust settled I dug out receipts from the previous homeowner having done the same job (same property) years prior with the big name guys & they paid 50$ more than I did. Yay!! I heart SOS. I will definitely use them again for drain/sewer maintenance or problem resolution & will upgrade my review to a five star if they're on time next time. Recommended!

Meghan B.

Recently used for emergency plumbing at our rental home. I live two hours away so never met anyone but they were thorough and completed the job for a fraction of the cost I was initially quoted. Happy with the communication I received and the backup seems to be clear!

David R.

My house was experiencing slow to no drainage. I called S.O.S. because they had good reviews, and they sent someone out right away to check the situation. The plumber, Brad, showed up and for a very reasonable price set to work on snaking my main sewer line. While doing this job he encountered severe blockage, at which point he asked if I wanted him to throw a camera down the line for another $225. Sure enough, the line was blocked, but he wasn't able to get through it, and the camera wasn't able to help determine the cause. He went on to tell me my sewer line had probably collapsed and that I needed to contact an excavating company. So for $380 I still had a blocked sewer main, and now I was facing a potentially very expensive sewer replacement. Upon his advice, I called a few excavating companies....they all told me to get a second opinion. I did. For a third of the price the second plumber not only cleared the sewer main (which was blocked by roots, not collapsed), he also included the camera and was able to show me my drain was cleared. It just took a little effort on his part to grind up the roots that had grown in to one of the joints on my sewer main. Overall, I think this company is probably a good one (which is one of the reasons I chose them), but ultimately I didn't have a very good experience with them, and I feel I was overcharged for lazy work.

Arthur R.

I called them this morning, because my basements washer sink was clogged, Adam arrived an hour later and in less than 30 min. My problem was solved. I feel really Lucky. I called around and they were the lowest at 105 quote. They delivered. Thank you.