Soo Hipp Plumbing

Mayra U.

After just owning my new home for less than 4 months, I had a water leak coming from underneath my kitchen sink. I called our home warranty company and they sent out the Drain Guys. I met with the technician Eddie who was kind, knowledgeable, and professional. He scoped our lines with a camera that revealed we had a broken water pipe. He explained that we needed to replace the pipe at our expense (warranty did not cover repair since it was outside the foundation of our home), but that it wasn't an immediate repair. He advised us to have it repaired within 1 year which gave us time to save up. He did suggest adding clean outs to our home to avoid any future water damage resulting from back ups. Eddie was courteous, honest, and thoroughly explained what we were watching on the camera. He answered all of our questions. We did pay for the clean outs at a very reasonable price. I never felt that he was trying to take advantage of us or sell us a repair we didn't need. I have nothing but positive things to say about the Drain Guys and the customer service they provide. As a new owner, I have peace of mind knowing that I have an honest plumber I can trust. 5 stars all the way!!!

Donovan J.

My home warranty sent The Drain Guys to help me with a leak. I had a leak in the drain pipe of my upstairs shower. Sam the tech showed up on time and assessed the repairs that would be needed. I needed a new P trap, WYE connector and shower pan connector. He then contacted my insurance and was told that my policy does not cover shower pans. As part of my warranty, emergency service is provided at $65. The rest of the repairs would be an additional cost to me directly.

The quote that Sam provided was for 2 hrs of labor plus parts. Total $2600 plus the $65 service fee which I would have to pay regardless. I figured there was at the most $50 worth of parts, the connectors, piping, trap, and even the glue that would be needed. That said, I am looking at $2550 for 2 hrs of labor. I don't know about you, but i think that $1275 per hour is a little pricey for plumbing labor.

I called another plumber, and got a quote that was for P trap, WYE connector and shower pan connector, and 2 hrs of labor, identical to The Drain Guys quote, except for the total price. $400.

I sent both of the quotes to my home warranty and they said, ""yes of course this is covered"", it is not the shower pan it is the connectors and the p trap.

I am sure the work would have been fine, but i just can't pay that much to someone for that work. That said I am seriously considering becoming a plumber if i can make $1000 per hour or more.

Malinda W.

Eddie arrived and provided much needed information concerning my plumbing system. He assessed the problem...went above and beyond to fix it and provided additional info to ensure I protect my home from future damage/expenses. I will most definitely use this service again. Thanks Eddie...you rock!

Rachel C.

My daughter Samantha call this am (usually to ask for money!) However she told me about her experience with the drain guys...way to go Eddie and sam! ! !

Sam C.

Wow I usually try to fix things myself (however make them far worst) plumbing is Greek to me, I call the drain guys and sam and eddie showed up, smiling and very friendly when they got out there vans (Sam's was nicer) the ask what problem was, which was bad drains, sam dove under house with eddie behind him, took pictures, it was a mess! Dnt kno how they could stand smell but thoroughly explained problem and how they were going to resolve it. Shocked at how affordable price was. Said yes to them and seemed like they had fun and extremely professional..my advice any plumbing problem..only sam and eddie

Marie G.

Wow, where do I begin. I have never EVER written a review for anything in my whole life, and I even signed up for ""yelp"" just to review about my experience with The Drain Guys because I feel it deserves a second look because of how lousy the way things were handled by this company and the people or at least person that represents them. Long story short, I called in for just an ""estimate"" to see how much it would cost to fix a leaking pipe under the house. Well, it turns out, from the estimated damage, it was more than just a leaking pipe that needed to be fixed. Apparently ""the whole piping"" in the house needed to be replaced because of a repair that was previously done by a person who did a ""mickey mouse"" job with the plumbing beneath. Thinking that The Drain Guys would potentially be a perfect fit to fix our problem because of how well their representative described the damage, the way he explained what can be done to fix the problem, and how he and his company are here to help, I was stopped and quickly floored by the price he/they were charging. It would cost $10,000 to replace the pipes under the house. Now, I know nothing of plumbing and really don't know if thats a typical price one would pay, but what I did know was that I was not ready to pay all that money upfront within just a few days after the job would be done. Because of some of my financial obligations (mortgage, student loans, and having a family of 6, I had to think and adjust some of my finances before I could make such a commitment). Well, after the free estimate, I had to politely ""DELAY"" the job (just so that I can come up with the money). After speaking with the person that did the estimate about how I may have to hold off on doing the job this is the text I received (and I quote) "" U seem to like people that do terrible work and take advantage of you, so dnt bother calling the drain guys again"". I quickly realized that people can be so deceiving. They may look great, sound great, and seem trusting, but that text really changed my perception of how I look at people, and how I really need to be more careful with choosing companies to repair our home. What's funny was that after talking with my credit card company whom EXTENDED my credit limit, that was when I received this text. So in a way, I would like to thank The Drain Guys because without them and the people that represent them, I know I would get scammed into far more.

Ed M.

I had the best experience with these guys for my plumbing issue. A technician named Eddie came to fix my bathroom faucet and did a great job! He was courteous, polite, and very professional. I would definitely and specifically ask for him again if I have further plumbing issues!

Ed

Bill B.

Had a main line blockage and the first guys my home warranty sent snaked it the full 100 feet that they had. No dice, still clogged.

After I finished and informed the home warranty company, they sent The Drain Guys. Sam even came that very same night and gave me the rundown. I told him that I wanted to consider the work first and we'd connect the next day. Next morning he came with his supervisor and another guy. They diagnosed the problem real fast: roots. Home warranty threw their hands up at that point and The Drain Guys hydrojetted and were done in no time. Very professional and a pleasure to chat with while they worked. I'll definitely keep them in mind when these Lakewood tree roots ruin another new homeowner's main lines. Thanks guys!

Steve A.

Used the Drain Guys twice in the last year. Once to unplug a kitchen drain and secondly to install a kitchen faucet. Sam showed up on time both times, quoted me a very reasonable price and did the work professionally. Very courteous. What more can you ask.

Ronnie A.

The Drain Guys came to my house and did a great job. They were on time knew what was wrong and the price they quoted on the phone is all I had to pay. No suprises. I will use and recommend these guys to anyone having a plumming problem.