SolvIt Home Services

Sandy C.

Solvit offer such a reasonable rate for the contract we gladly signed up. They came a few times for yearly maintenance and all was well. Last year during AC cleaning our tech came up and said we were seriously in need of Freon. This was in the middle of a heat wave. So we spent $1000. for Freon based on the tech's word. The following year another tech comes to service our heater and we asked about the other tech. Well he was fired as he was ""over selling products"". Up to the present we called Solvit as we had an emergency with our water heater. We called our local plumber and he told us what was wrong and what we needed but since we had a contract with Solvit we decided to call them. Since they were to busy they said they would come on Mon. between 10-4:00. We called on Monday morning they had no record of the appt. They rearranged their schedule and a tech came within a reasonable time frame. In the mean time my husband looked up the price of the damage part . On Amazon and at Home Depot it was 82.00. Our Solvit tech agreed that was what was wrong with the heater and quoted us a price of 1000.00 for the part. When my husbands told him the price he had the tech called the company and came back with a discount price of 800.00. We said no. My husband ordered the part for 82.00 and our local Heating co came over used our part and just charged us for the labor. Be careful with these people they bring you in with the cheap maintance contract and get you with parts.

Leslie L.

The mixer in our shower stall was not working. We requested an estimate to either fix or replace the mixer. The technician told us that it would cost $1920. the job that he could do immediately. The $20. would be reimbursed if he did the job. We declined because we already had an estimate of $800. from another plumber. We got an estimate from a third plumber who has excellent reviews and he repaired the mixer and charged us $250. It works like new. Not sure how you stay in business when your quotes are so high and you do not discuss possible quotes over the phone.

Shane S.

Waited 8 hours for plumber to arrive to install a garbage disposal. Zero phone calls. Then plumber arrives and tells me it will cost $900 dollars to install. (they won't quote a job ahead of time...so they've really got you once they arrive).

When I complained about the quote, the plumber walked out.

Is anyone else getting conned here ?

Gary G.

We had Solvit out to do normal maintenance on our water system as our regular provider had not shown up for our appointment. First and foremost, the previous company charged us $212 for our previous servicing which was fine. This time, a year later, we were hit with a bill for $530 for the same work. On top of that, our RO system barely works now with a dribble coming out of the faucet. I tried to leave a message with them to come back and fix it, but they did not respond.

Tabitha A.

Our central air was having issues so we called Solvit Home Services to come look at it. The technician said the motor and zone dampers needed to be replaced and quoted us $3,000. We were a little hesitant because the price seemed really high, but we did not want to be without a/c in the middle of summer so we agreed. Looking back, we were absolutely stupid to agree....Then when it came time to pay he said it would be an additional $250 because there was another part he had to replace while installing the motor. He had not notified me of this prior to charging me for it. So after spending $3,300 for the repairs he tells us we still can't run the a/c because we were very low on refrigerant and it would cost $700 to refill it. He also tried to get us to replace the unit, as well as sign up for their $500 membership service. At this point, I knew he was just trying to rob us even more than he already did, so I said no and called another company the next day to come check the refrigerant. Low and behold, the refrigerant was NOT LOW (it only needed one pound and only cost $65) and there was no reason we couldn't use the a/c with the amount of refrigerant we had. So the Solvit technician flat out LIED to us to try to get us to spend another $700. I did not even dare ask the other company how much they would have charged to replace the motor and zone dampers because based off of the price difference for the refrigerant, I think its safe to say it would have been no where near $3,300. I feel like an absolute idiot for calling Solvit and it makes me sick how much we paid them. Please do not make the same mistake we made and save your money. There are better, cheaper, and more honest companies out there!

Mark S.

I had Dave out to do spring check on my central A/C, tried to sell me suggested service. $400.00 to put refrigerant in, $400 for Capacitor, $400 for leak seal preventative, $400 for ""AC renew? and some other thing....totalling $2200.00. Not knowing about cost of refrigerant service I only opted for that. Found out the cost was a total screwing for 1-lb. of refrigerant as his cost is about $8-$10 per pound. The Capacitor cost about $25.00, you get the picture These guys work on straight commission and are looking to ""SCREW"" you out of as much money as they can. DON'T USE THEM......he didn't even get rid of the clog that was at my air handler when he was looking it over. I had to have someone else come out and diagnose and take care of. NEVER AGAIN!!

Kevin C.

I hired Solvit about 6 years ago to install a water heater and signed on for yearly maintenance for Heating and AC maintenance. I believe I've been charged for work that wasn't required and overcharged for the services they have performed. The last straw for me occurred when the service technicial pulled my existing diode out of my water heater and said it needed to be replaced. First there was some corrosion on the diode, basically what the part is made to do. I was willing to do it, but he quoted me a $440 charge to replace it. A diode is a $40 to $60 part and he already had my current one unscrewed and halfway pulled from the tank. There has been several other services in the past, with high $$ amounts, that I'm now regretting having them done. Second, I've had some outragous recommendations from past technicians. The yearly charge is not that expensive, but I think this is by design, so they can get their technicians into your home and try to scam you for anything they can. All I can say all their technicians are driving around these expensive ultility vans with expensive ladder racks, which I believe the company, not the technicians, are asking them to find a way to charge the customer more. Four years ago, one technician wanted me to replace the oil tank. Another a year later, said the furnace is on it's way out. The next techician said, the unit was too big for my home. This is after 10 years of service. Don't trust anyone from them to service my HVAC and ironically I'm still paying the yearly/monthly fee.
There monthly fee was another item, they messed charging me for like 5 months, so instead of working out the missed charges, I got charged for 6 months of fees in one month. I understand I rode free for some time, but it was their misstake and didn't even offer to take double the fee for the next 5 or so.

Thomas T.

Furnace failed on a Saturday afternoon during a Pandemic, NOT GOOD!! Technician came from Bridgeport to East Windsor on Sat. Night. He was VERY nice, prompt, and EXTREMELY knowledgeable; he gets 5 stars! The one star is for driving an HOUR one way without having part(s), then telling me essentially 'no heat and HW for 1-2 more days while we get the part'!! Then charged me $69.00 for a repair he COULD NOT make, and I tipped him $30. I got a local guy on SUNDAY MORNING... he fixed it in an hour. I want my $69.00 Back!!

Lance C.

I was scheduled for a energy audit and it was confirmed more then once by text. I rearranged my schedule to make sure I was here when they arrived. Well they did not arrive and did not even call saying they were not coming.

Bud F.

Maybe there's a worse plumbing service, but I've never seen it. I just bought a house to find a broken toilet. They came out and said it needed replacing.$962. But he didn't remove the carpet around the toilet that we told him we were laying tile (who wants carpet in a bathroom?) He stated that removing the carpet was too hard for him, but it would be fine. ""Fine"" meant it rocked like hell. All the carpet but the toilet had been removed. I called to get the toilet removed and put down on the floor. The plumber who had been really nice became an angry man saying it was our job, not his. If I could remove a toilet I'd had done it. He called his manager & put me on the phone. He wanted $200 mo0re. After a short argument I realized I had no other option. They suck! Run by angry people who yell. RUN AWAY FROM THESE MAD MEN!