Solution Based Plumbing and Heating

Nancy M.

The faucet in my bathroom sprung a leak and flooded my bathroom and spare bedroom. I shut off the water and found Solution Based on Takl. They sent Mark out immediately and he found my plastic hoses had cracked. It was a cheap Home Depot faucet. Mark recommended a better high quality replacement. Within two hours I had a brand new, much better, faucet. They have great customer service and both Stacey and Mark could not have been nicer. I have found my forever plumber!

John S.

Had an issue with the main drain leaving the house. Company appropriately asked for more info about the situation before offering to come out. Appointment was scheduled for 10 am and the day before they called as asked if they could come earlier. Yes! Pete arrived on time and did a thorough assessment of the situation, even finding an outside trap under a walkway rock that we didn't know existed (we have been in the house for 22 years). He quoted a fair price for the work that needed to get done (snaking a 60 to 80 foot length of drain) and worked cleanly and efficiently. Would definitely recommend and plan on working with with them again.

Brandon K.

They really saved us. We called early in the morning during this brutal heat because our AC was down. Have a newborn at home so getting it fixed fast was imperative. Danny and Adam were out here the same day and got the job done fast in a professional manner. Can't express how truly grateful I am for what they did.

Ben C.

I requested a quote via Yelp. My request was specific, itemized in writing as: ""1) replace toilet, 2) install shower panel (fixture provided), 3) install new drain pipe for shower - has slow drain and the clog is between trap and vertical."" So my quote comes back as 600 for toilet, 300 to replace drain, and he didn't want to do shower panel (fine). I said sounds good, and before they arrive, I confirmed again on the phone of work to be done (because there was back and forth of doing shower panel or not) - replace toilet, replace shower drain pipe. The day of the work done, I get a call saying the drain pipe will cost $1600. I ask why he is changing the price, I already asked for a drain pipe replace (I made it clear in a previous conversation telling him I already tried various unclogging methods and just want the pipe replaced). At this point Im dealing with the owner not the one who gave me quote. Eventually the owner said there was a 'miscommunication' but it will be $1600. And eventually I said okay because I want my drain to function (like every other homeowner). After they replace the pipe, the workers ask me for payment. I ask them why they won't patch the 2 ceilings they broke in order to access the pipe. Eventually Im back on the phone with the owner, he says they are not carpenters, only plumbers (which is a BS excuse). He said he never told me earlier he would repair any drywall. But now the part that REALLY got me angry was when he said 'I knew you would bring this up and that this would happen'. I was bewildered why he wouldnt discuss something beforehand that he knew would be an issue later. Combining this with his really bad excuse of 'miscommunication' on a very clear request to replace a pipe, I really have to warn others of this extremely dishonest plumber who tries to take advantage of other people in every way he can. Also the plumbers didnt bother caulking the toilet and asked me for a broom for cleanup, figures.

edit: No one was held hostage. Regarding 'miscommunication' I asked owner to open the yelp request clearly detailing the exact pipe I requested to replace, he hung up. Then I call him again twice, he said are you paying, and before I could get 3 words in, he hung up. Me and the plumbers are standing there awkwardly for 30min because of an immature owner, and eventually had to work it out with his wife (his wife even apologized saying her husband was having a bad day). Speaking generally, if you think a customer is wrong and he is calmly trying to talk to you, you should calmly explain your side. Not yell on the phone and hang up abruptly.

Bryan B.

Josh and his crew did a great job diagnosing and fixing my complicated AC issue. Would definitely recommend and use again.

Tasha H.

Excellent service. These guys are true professionals. They came in, assessed the repair, gave an honest and fair quote and delivered in 2 days as promised. I will definitely not only use them in the future but recommend them to others. Thank you John and team!

C B.

Josh was fantastic. Our water heater had gone out on a Saturday morning (of course) and he came out to diagnose it within hours. He gave me a great price for weekend emergency service, and even though we ended up going with our less-responsive home warranty company for the repair, he was friendly and helpful. As soon as our home warranty is up, Solution Based Plumbing and Heating gets our business.

Matt H.

Excellent service! I called at 6PM on a Tuesday about a leaky hot water heater and by 6PM Wednesday I had a new one installed. Chris and his crew were very knowledgeable and placed a cover over my carpet to keep it clean when moving the heaters in and out. Thank you Stacy for organizing the appointment!

Brian S.

When our kitchen contractors encountered a problem with opening the wall to our living room, Solution Based provided the solution, pun intended! They responded quickly, removing and relocating the plumbing from the upper floor to the basement. Their quick and thorough response allowed our kitchen project to stay on schedule and also allowed for the opening of the space to our living room, which made a significant difference in the final product. Great work! We'd highly recommend!

Jack T.

Josh is one of the very few contractors that actually calls you and keeps a good line of communication. We had leaking issues in the early morning and Josh was quick to respond. We ended up not needing any work but Josh was very attentive and kept a great line of communication. Will use if we have future issues!