SoDak Plumbing

Julie M.

If only there were a 10-star rating option!

We have relied on Ben for two separate bathroom and kitchen plumbing projects. He clearly states what he intends to do, then does exactly that: shows up when he says he will (texting us in advance that he is on the way), evaluates the issues, shares his recommendation and quote, then does the agreed-upon work with surgical precision. His high level of skill and quality results speak for themselves. He provided efficient work at an exceptional value for the cost.

Ben installed our two new toilets and repaired related plumbing, replaced a leaking kitchen disposal, repaired under-sink kitchen plumbing to accommodate a new reverse osmosis hot and cold water on-demand system, and diagnosed a few other fixes along the way. We added a simple in-line descaling unit to help reduce the hard water sediment, and noticed results almost immediately. He knew our faulty kitchen faucet head was covered under warranty and called to get a replacement on its way to us. He installed a new water main easy access shut-off valve so we don't have to reach waaay down behind the water heater for an old school dial knob. So helpful!

Ben is super clean, organized, professional and personable. He wears booties when entering the home, lays his tools neatly out on his work mat, has a tub to collect anything he removes, and leaves the place far better than he finds it. He also reached out several times to follow up after the appointments, to see that the new installations were working as expected and that we were happy.

Ben at SoDak is the only person we will call for plumbing help. Truly felt like my big brother was taking care of me and our home care needs.

Carol H.

We've used Ben twice, once to install plumbing for washer and once to install plumbing for a utility sink. He shows up when you call, he actually does the work once you accept the bid (can you tell I've had problems with other plumbers?), very conscientious about his work and keeping you updated on his progress, finds ways that are the least invasive as possible, and cleans up when he's completed the job. Very professional. I will use him again and you should, too!

Steve H.

They were very responsive to scheduling, arrived promptly, and were very friendly. They were very professional in their appearance and conduct. They got the job done quickly and explained everything in detail. They came recommended from a neighbor and were great to work with. Very recommended.

Rebecca G.

Our plumbing ""we know a guy"" from now on!

Our hot water heater started leaking a few days before we were supposed to have family visiting. Ben came out the same day I called to look at our current hot water heater and give us a quote. My husband and I were kicking around the idea of switching to a tankless since we were replacing it anyway. Ben went above and beyond, getting us quotes for both the tank and tankless water heater replacement the same day. He even tracked down a very hard-to-get brand and model because we had mentioned it while talking to him. We decided tankless and scheduled the replacement for the day before our guests arrive. Ben was amazing getting everything completed in one day with plenty of time for a detailed explanation of the new system and answers to all of our questions. His workmanship is very impressive, as is his attention to detail. He is a true professional and I would highly recommend him to anyone needing a plumber.

Traci B.

We are new to Rapid City, and had to rely on an internet search to find a plumber after a pipe burst in our laundry room.

Ben was a true professional, he was able to get us scheduled quickly, arrives on time, with a 30 minute heads up, and completed our repair quickly and efficiently. We will definitely use SoDak for any plumbing needs in the future.

Jill M.

Our water heater started leaking on Christmas Eve, so I began frantically calling around to see if a plumber was available. I called and left messages with several local companies, and Ben was the only plumber to call me back. Ben was full that day, but, he personally called around to several other companies to check their availability before calling me back to see if anyone could squeeze me in before the holiday. We ended up scheduling with Ben for a later date, and we couldn't be happier with his service. He completed the job efficiently, but I didn't feel like he was ""rushing"" through my repair to move on to his next customer. He gives pricing up front and he doesn't collect payment until the job is done. Furthermore, a couple of hours after install was complete, our water still wasn't to the temperature I would expect, so I contacted Ben. He came back out to our home after finishing up with his last customer (the same day), and got things squared away. Then, he hung around after he was finished to make sure the water was heating up (beyond normal business hours). After he left again, he sent me a follow up text to ensure we had hot water. We are super impressed with his service - and will absolutely be using his business in the future. Thank you, Ben!

Rich M.

Ben was excellent.
His work was professional.
Ben explained each process pointing out the pros and cons, if any.
He always masked up and wore shoe covers.
Best of all, he was a pleasure to visit with.
Yep, an easy 5 stars.

Arner D.

I got to know Benjamin Schoy and his excellent company in 2 visits over 2 consecutive days. The pilot light in my water heater would not stay lit and I am disabled with limited mobility so Youtube's DIY couldn't help. Found Bayz Plumbing Service instantly on the internet and place a service request which got a callback within a half hour and appointment next day. Ben was friendly and considerate with this old man and explained the procedure and costs up front. He got everything done quickly and cleanly with the WH Controller and made me aware of possible future problems since it's an old appliance.

That evening, my garbage disposal backed up and overflowed the kitchen sinks. I got a hold of Ben again and he came back the next day to snake out the sewer line and check the water pressure and flow throughout the house. Not only was he very pleasant but remained clean throughout the process.

I'm glad to have found this company. If there was a separate survey to rate individual employees, you can bet he'd get a perfect score! I'll be sure to recommend this company to everyone I know who tells me they have a plumbing problem. Thank You Ben and BAYZ!!!

Sara K.

I really appreciated getting an appointment quickly and that the cost was agreed on before work began. Friendly, professional, and efficient. It was a stress-free experience and I will definitely use Bayz Plumbing Service again.

Lennette L.

Ben fit us in ASAP! Did a great job I felt confident with, called the next day to check to make sure we were happy and all was good! Great company!