Sobieski Services

Sandy P.

The entire process with Sobieski was super easy. Called to get an estimate and they were out the next day. I was able to schedule the service with them easily. Zach came out for the estimate and he was helpful, friendly and efficient. He gave me a couple different options to choose from for price comparisons.
Service from Tom M was also a very easy process. He called when he was on his way to my house and was on time. He was friendly, efficient, explained what he was doing, why and the service guarantee. I think he may have left my house/kitchen cleaner than when he started.
I would recommend both of these gentlemen and Sobieski and would definitely use them again.

Tom B.

I was at the local Lowes and was asked by the Sobieski rep, who had a table set up, if I was interested in any services. I said yes, I needed radiant heat hooked up. I was given a May 6th 2017 10am appointment. I received a call a few days before to confirm. When the 6th came up, I called them at 11am to see where the rep was. The woman I spoke with said they must have had the date wrong even though she was able to tell me that they had called and confirmed for the 6th. So I rescheduled for May 13th 2017 at 10am. On May 13th, I receive a call stating that the rep would be unable to hook up to my radiant pipes. I said that's interesting because he doesn't even know what I have. He automatically assumed I didn't know what I was talking about. Then there was another excuse about how they cannot guarantee it, even though I was just looking for the boiler hookup. This is where I ended the call, I told the guy if you cannot even check out the job, then I don't need your service anyway, I will find some other company. What a bunch of Bullsh!t. they don't even look at it, but turn it down.. how does that kind of company stay in business? I'll make sure this review is posted on other sites.

Amanda M.

Called to schedule an appointment with them because my central air unit/furnace is leaking water. They installed the unit for my home's previous owners, so I figured they'd be the best company to work on it. The woman told me that the scheduling department would call to set up an appointment. It's been more than 24 hours and they have yet to call, even after I called a second time. You'd think ""water in my basement"" would make for a sense of urgency. I guess they don't want my business, which is fine because it seems that they are more expensive than others and tend to nickle and dime their customers. I called a smaller company, who are able to come out next day. I hope they do call me back so I can tell them that they waited too long and that I think their business model needs a complete overhaul.

Kristin P.

Had an issue with Sobieski that started about four weeks ago. Matt & Zach came out to do a furnace tune up. Everything seemed fine when they left. Next morning I went down to the basement (where the furnace is) and saw that the basement window was missing from its frame. I then saw it on the floor leaning against the wall. There was no reason for them to remove my window. Open it, maybe but not remove it. I called Sobieski to let them know and a three week back-and-forth run around began. Spoke with Zach. Long story short he said neither he nor Matt touched the window & suggested that maybe someone had tried to break in among other obvious excuses. I also mentioned that the air filter was not changed while they were here. He said that wasn't part of the service (big lie).
Spoke with customer service again. They said they would have service manager call me. I waited three days, never got a call from him.
Spoke with customer service again & asked for a refund of annual service membership that I had signed up for on the day of service. I was told it would be taken care of. Waited a week...no refund. Called back. I was told the manager ""just approved the refund"" & to wait 5 days to see refund. Finally received refund.
I would have been satisfied if anyone had simply appologized & asked what they could do to make me happy/fix the situation. No one did that. Customer service was friendly, but offered no solution. I never heard from a supervisor who could have actually done something for me. All I wanted was for someone to take responsibility & appologize for the fact that there was a hole in my wall for about 18 hours.
I will not be doing business with Sobieski again.

Lamont M.

I am a Costco member so Sobieski has a kiosk inside Costco for Lennox HVAC systems. I sign up to have the comfort advisor give me an estimate for my home. The rep comes out, gives me an overpriced estimate for a lower level series heat pump and air handler. 15K for a 2 ton system! He talked about where he drove from and how i would get the Costco rebate like I was gonna be so impressed with his high estimate. After he gives me the estimate, I asked him to add a air purification system to the package he offered and he said he would give me the air filter system for free. He overestimated me enough, he can give me something free! What a joke!!! I got estimates from 2 other competitors and they both offered superior Lennox systems at half the price of Sobieski. Be careful when hiring Sobieski especially if your a Costco member

Mari Z.

No hot water to a shower and tub and they sent someone quickly but all he did was quote me a price....$1300!!!! Had another company fix the problem, a new valve, and it costs only $180. Would not recommend this company unless you like being overcharged.

Charles M.

Would have given 4 stars, but after a 2nd call for service I'm giving 1 star. 1st time out they recommended repairing the water heater. About 6 months later the issue resurfaces and I call them back out and they recommend full replacement.

Their quote to replace the water heater was $900 higher than the better quote I received.

Save yourself some time and money and beware of their prices.

Ryan S.

I've given Sobieski more than a fair chance, mostly because there are so many positive reviews on Yelp, I figured I was just getting unlucky. But after several interactions, I can't justify more than a 2-star rating, and I think some would give a 1-star rating based on the experiences I've had.

First experience seemed good enough... water was dripping from the ceiling. Two guys came out, and said it was just due to a lack of caulking around our toilet and tub (and a toilet had overflowed). We believed them (turns out they were wrong, but easy enough mistake to make).

Second experience was when the shutoff valve at a radiator was leaking, and I called them to repair it. They up-sold me on a maintenance plan which cost about $95. The guy who came to repair it was very friendly, but seemed pretty clueless. He backed his truck into the gutter of our garage causing damage (it looks bad and now leaks at that spot). He wanted me to pay for the repair, and I told him I'd pay it after we resolved the issue with our damaged gutter. He gave me his bosses email address (no phone number) and told me to email a copy of an estimate to repair the gutter. I did this, and followed up a couple times, and I never got a response. The bill to repair the gutter was more than the bill to fix the radiator. And it turns out the radiator leak wasn't fixed... the boss was obviously reading the emails that I sent, because when I said the radiator was still leaking, they sent out the same guy to fix it again (this time it was fixed).

I was a little aggravated about the no response on the gutter repair, but they didn't seem to care about collecting on the radiator repair, and the difference in costs wasn't enough for me to pursue it further.

Then just recently, we returned from vacation to a very loud noise coming from our boiler. The venter motor was about to fail. I called them out, and the guy who came out (different guy) was once again very friendly. But he barely looked at the problem. He went outside, and looked at some part of the house that later turned out to not even be connected to boiler exhaust. I suppose since I mentioned that I was considering converting to gas (from oil), he no longer was interested in looking into the problem. He did quote me $1,140 to replace the venter motor, and he scheduled a ""comfort advisor"" (jargon for salesman) to come consult me on a new gas boiler.

The pitch from the comfort advisor was reminiscent of the experience when buying a used car, complete with the call to the manager to see if he could get me a better deal. First price I was quoted was $11,773. After the call to the manager, the price came it at $8,854 (he explained that was 6 drops, and they never authorize 6 drops). I already had an estimate to replace it from another company for $6,585, so I politely said goodbye, and have not intention of doing business with Sobieski again.

For an epilogue, I had the venter motor replaced for $830 by Aaron Heating & Air Conditioning. Furthermore, I now have an estimate to convert to gas for $5,450 with twice the warranty on labor, and that was without haggling! That is less than half what Sobieski first wanted.

I will say this, Sobieski has consistently been friendly, for that reason, and because I could have just gotten very unlucky considering all the 5-star reviews, I give them 2-stars.

Jen D.

Would not recommend! I hardly ever leave reviews, but this company is a complete sham. We contacted them regarding the installation of a new AC & furnace. Once the paperwork was signed and installation was done, dealing with them has been a nightmare. We chose a specific unit based on the unit itself and on the rebates that Darren, the sales person (which is also the in-law to the owner so I guess he can say whatever lie he wants without repercussions) stated that it came with. First I had to reach out to them multiple times just to get a detailed invoice with all of the model and serial numbers of everything installed. Then it took 4 months of going back and forth with them and countless emails (which I've kept as proof to show the constant runaround and lies they gave us) to finally get the rebate that was stated. We finally get the rebate and it was less than what was discussed and agreed. They may seem great before you sign up with them, but expect the bait and switch once they have your money. I wholeheartedly regret ever choosing them. Buyer Beware.

Stacy W.

Had them out, they spend 10-15 minutes looking over my system and told me the compressor was going bad and the entire system needed to be replaced for $3k-$4k !!!

Had another company out, didn't tell them about Sobieski, they cleaned my outdoor unit, took pressure readings and confirmed system was running fine. Cold air coming out and comfortable temps.

Had a family friend out that is in HVAC and they verified system is in fine working order.

Called Sobieski, sent in the findings from the other HVAC company and they agreed to refund my service charge.

Sad to see such a big company try and take advantage of the consumer, but glad they made things right.

Lesson learned, get multiple opinions before shelling out big bucks; sometimes bigger is not better. Mom and Pop shops seem to care more.

Would not do business with them again nor could I recommend them.