Sobieski Services

Donna M.

Called them 4 times to try to get them to give and estimate. Women kept saying needed to check with the estimator and call me back but never did.

Bratati D.

This is the most unprofessional group I have ever interacted with. New homeowner-had a bad leak in the bathroom job - house flooded - called Sobrieski - confirmed if you provide services on plumbing - they said ""YES"".
I had seen their advertisements all over the place, thought how bad it could be. They are the worst kinds I could imagine. After 6 follow up calls from me and them getting delayed by 3 hours, they said their technician cannot make it. And their excuse they tried to call me sometime in the middle and I missed it(1 call) and technician went away. REALLY??If I have scheduled an appointment and making calls every 30 mins to confirm where the technician how difficult it is to see that I have an EMERGENCY!!!.
I just needed somebody to connect the pipe glued back to the main connection. Could have done myself, but needed experts after what happened today morning. I would never call these guys again. I trusted the brand...NEVER AGAIN!!. They left me hanging in such a bad place that I cannot get anybody else now.Is service industry that difficult?? I do not think so, people are either good/bad. We need more good people in the industry and Sobrieski doesn't have them.Period!!

People, please take your business somewhere else.This is not a group you trust your house with.

Michelle M.

We were very dissatisfied with the process and installation of our Lenox furnace and air conditioning system by Sobieski through Costco.

* Day 1: We signed a contract with Sobieski. Installation was scheduled for 2 weeks later. We were told that the installation would take 1 day.

* Day 6: the Sobieski salesman returned to our home because the oil furnace and air conditioning system that we selected with his guidance were not compatible with each other nor was the thermostat. So a new agreement was signed.

* Day 14: Sobieski arrived for the installation with 2 men. A third man joined in the afternoon. At around noon, I check the furnace and ac units to confirm that they were correct. The AC unit that they had to install was not correct (it was neither the initial unit designated in the first agreement nor the correct unit). This was not identified by the 2 men that were at my home and when I pointed it out, I was told to call their manager, which I did. The manager confirmed the wrong unit was at my home and that he would send the correct unit. At 7pm the correct unit was delivered but the correct coil for that unit was not delivered. We were told that they'd have the correct coil and would be back to complete the installation 2 days.

* Day 16: Again 2 men arrived and despite staying until 11pm, installation was not completed. The AC unit was functioning. We realized after they left that they had installed the condensate pump on top of the furnace over a vent to the motor. This was of great concern to us as we had several instances in our past where condensate pumps on the floor leaked and installing the pumped on top of a vent of our brand new furnace seemed to be a very poor choice of placement. I called the sales manager and told him I wanted the pump moved.

* Day 22: I was called by Sobieski - they wanted to be sure that I knew they were coming on because they had issues with people not being aware that they were scheduled. I asked that she ensure that the installer knew that the condensate pump needed to be moved so that they would have the materials needed for that.

* Day 24: final day of installation. Sobieski arrived 2 hours late. They did not have the PVC pipe needed to move the pump and had to go out and get it. The installation was finally finished at the end of the day and the condensate pump was moved.

In summary:
* From time of the initial agreement to the completion of installation was nearly 1 month and what we were told was a 1 day job took 3 long days.
* Sobieski should have ensured that the correct units we brought to our home and, at the very least, identified that there was an error - I should not have had to be their quality control and should not have had to be the one to call the manger to let him know.
* With all of the errors, I have no faith that the job was done correctly. I have asked that someone come and inspect the installation. Although the sales manager agreed to this, I have not heard from him.

Sandy P.

The entire process with Sobieski was super easy. Called to get an estimate and they were out the next day. I was able to schedule the service with them easily. Zach came out for the estimate and he was helpful, friendly and efficient. He gave me a couple different options to choose from for price comparisons.
Service from Tom M was also a very easy process. He called when he was on his way to my house and was on time. He was friendly, efficient, explained what he was doing, why and the service guarantee. I think he may have left my house/kitchen cleaner than when he started.
I would recommend both of these gentlemen and Sobieski and would definitely use them again.

Tom B.

I was at the local Lowes and was asked by the Sobieski rep, who had a table set up, if I was interested in any services. I said yes, I needed radiant heat hooked up. I was given a May 6th 2017 10am appointment. I received a call a few days before to confirm. When the 6th came up, I called them at 11am to see where the rep was. The woman I spoke with said they must have had the date wrong even though she was able to tell me that they had called and confirmed for the 6th. So I rescheduled for May 13th 2017 at 10am. On May 13th, I receive a call stating that the rep would be unable to hook up to my radiant pipes. I said that's interesting because he doesn't even know what I have. He automatically assumed I didn't know what I was talking about. Then there was another excuse about how they cannot guarantee it, even though I was just looking for the boiler hookup. This is where I ended the call, I told the guy if you cannot even check out the job, then I don't need your service anyway, I will find some other company. What a bunch of Bullsh!t. they don't even look at it, but turn it down.. how does that kind of company stay in business? I'll make sure this review is posted on other sites.

Amanda M.

Called to schedule an appointment with them because my central air unit/furnace is leaking water. They installed the unit for my home's previous owners, so I figured they'd be the best company to work on it. The woman told me that the scheduling department would call to set up an appointment. It's been more than 24 hours and they have yet to call, even after I called a second time. You'd think ""water in my basement"" would make for a sense of urgency. I guess they don't want my business, which is fine because it seems that they are more expensive than others and tend to nickle and dime their customers. I called a smaller company, who are able to come out next day. I hope they do call me back so I can tell them that they waited too long and that I think their business model needs a complete overhaul.

Kristin P.

Had an issue with Sobieski that started about four weeks ago. Matt & Zach came out to do a furnace tune up. Everything seemed fine when they left. Next morning I went down to the basement (where the furnace is) and saw that the basement window was missing from its frame. I then saw it on the floor leaning against the wall. There was no reason for them to remove my window. Open it, maybe but not remove it. I called Sobieski to let them know and a three week back-and-forth run around began. Spoke with Zach. Long story short he said neither he nor Matt touched the window & suggested that maybe someone had tried to break in among other obvious excuses. I also mentioned that the air filter was not changed while they were here. He said that wasn't part of the service (big lie).
Spoke with customer service again. They said they would have service manager call me. I waited three days, never got a call from him.
Spoke with customer service again & asked for a refund of annual service membership that I had signed up for on the day of service. I was told it would be taken care of. Waited a week...no refund. Called back. I was told the manager ""just approved the refund"" & to wait 5 days to see refund. Finally received refund.
I would have been satisfied if anyone had simply appologized & asked what they could do to make me happy/fix the situation. No one did that. Customer service was friendly, but offered no solution. I never heard from a supervisor who could have actually done something for me. All I wanted was for someone to take responsibility & appologize for the fact that there was a hole in my wall for about 18 hours.
I will not be doing business with Sobieski again.

Lamont M.

I am a Costco member so Sobieski has a kiosk inside Costco for Lennox HVAC systems. I sign up to have the comfort advisor give me an estimate for my home. The rep comes out, gives me an overpriced estimate for a lower level series heat pump and air handler. 15K for a 2 ton system! He talked about where he drove from and how i would get the Costco rebate like I was gonna be so impressed with his high estimate. After he gives me the estimate, I asked him to add a air purification system to the package he offered and he said he would give me the air filter system for free. He overestimated me enough, he can give me something free! What a joke!!! I got estimates from 2 other competitors and they both offered superior Lennox systems at half the price of Sobieski. Be careful when hiring Sobieski especially if your a Costco member

Mari Z.

No hot water to a shower and tub and they sent someone quickly but all he did was quote me a price....$1300!!!! Had another company fix the problem, a new valve, and it costs only $180. Would not recommend this company unless you like being overcharged.

Charles M.

Would have given 4 stars, but after a 2nd call for service I'm giving 1 star. 1st time out they recommended repairing the water heater. About 6 months later the issue resurfaces and I call them back out and they recommend full replacement.

Their quote to replace the water heater was $900 higher than the better quote I received.

Save yourself some time and money and beware of their prices.