Sobieski Services

Robert S.

Sobieski is a terrible company. They did the plumbing and fire suppression installs in my daughter's Ryan home. The previous owner finished the basement, but did not install trim rings around the sprinkler heads. I ordered the trim rings that were supposed to fit, but Sobieski used cheap after market parts on the sprinkler heads, so the rings wouldn't fit. I decided to hire Sobieski to install trim rings to avoid doing any damage. I called them and chatted online with them on 6 separate occasions. They promised each time to have a scheduler call to arrange service. Never, ever heard back from them. What a horrible company! If you need plumbing-related services, steer clear of Sobieski! Very poor customer service.

Sam D.

The A/C was working but had some leak. They came to fix the leak and left. As soon as they left the A/C stopped working. They then came back to fix why it stopped working after they fixed the leak. They came back and all I see is a charge on my card for $450 without any permission. This was done without even sending me a bill. This system was installed by Sobiesky and it was still under Warantee. When I questioned the charge they that this was for labor and only parts are covered by the Warantee. The bill I finally received indicated that the part cost was $450 with no indication of labor. The bill was very unclear for the service they have done. They spent about half an hour to fix a problem that they caused and without my permission charge my card an outrages amount then justifying it that it was for labor. I am first deleting my card from them and cancelling the service. I have three units with them. They seem to be very unethical and very hungry for money and very unreliable.

Suba R.

Don't waste your time with this POS company. They are hacks at best. We bought a home a few years back and the a/c was brand new and installed by Sobieski. The system is running fine, but with the constant Hot days upon us, I've noticed the system not cooling as well as it had been. We checked over all the basics and everything seemed fine, but we devised it probably needed some refrigerant. No where on the documentation that was left from the previous owner did it state what type of refrigerant was initially used (there are quite a few types these days). I wrote down the make, model and serial # of the unit and I called Sobieski with the hopes that they could tell me what type of refrigerant was used initially. They did pick up immediately, but the guy on the other end of the phone was an absolute dou**bag and smugly told me that he has no idea and that I would have to call the builder. I then asked why their name was all over my unit saying ""call us with any questions"" If they had no help to offer. The guy was half laughing when he said ""sorry we cant help you"" I've been in the Service Industry for many years, and if we gave service like this, we would have closed the doors many years ago. That being said, it makes sense now... This company just wants to take as much money from you upfront and then disappear into the shadows when you need help. So sickenning!

Amy J.

Got a brand new unit put in thru them and 1 yr later it's not working properly had to replace thermostat already saying it was connector issue then said clean my vents so I did come to find out the one promise they made about replacing my duct work they didn't do so now I'm suffering with payment and a not properly working air unit

Lisa D.

I do not have the patients right now to go through my 2 years of pain with Sobieski, but as of today, I am livid...An appointment with a Manager that was made over 2 weeks ago, decided not to call, or to come as scheduled ...I called to get a time he would arrive only to be told, oh he is not showing up...I said I need him to call me back and tell me why, but was told Nope, he is not coming ....So after 2 years of my AC not working as it should in our new home, BBB here we go...

Greg L.

I regretted to ask them to change my ac system in 2013. This is a nightmare.

First year, my unit has water leak. And this is because of the pipe. And they said this is not their responsibility and they charge me 200 to fix it( are they suppose to make sure the piping is all ok?)

Second - third year, the ac is not cold enough. I call them and they asked for 500-600 to change the heat exchanger. They said only only had 1 year labor and 5 years part. And 500-600 is only for part... ok

Third - fourth year, the ac was just broke. And they asked for 800-1000 to replace the defected compressor. What??? And this is also only for labor cost.

Then fourth - fifth year, my heater had the issue. And spent 200-300 to fix it.

Sixth - seventh year, the ac was not working. I exhausted and just survived without ac for that summer.

This year, I finally decided to spend another 12k to replace the lemon unit.

This is not only cost me the money. This cost me the time. I need to take day off from my work and work with them. And some time they just did not show up because emergency...


6/20/2020
Today I got my new ac installed (not Sobieski)
And I asked the installation technician kept the eyes on what they did wrong.

1) the breaker should be move to the utility room according to building code this will not cause any issue, so I don't blame on Sobieski

2) the coil should not touch the ground. My first unit touched the ground and Sobieski installed the coil directly on the ground. Since I am living in apartment and we share the same pipe which take care the water out. The upstairs can damage my unit because chemicals stay in my unit if I stair clean up the unit.

3) the they did not install the txv filter. The new installer also ask if my txv got damaged before. And I said yes...

Now, at least, I understand the root cause.

Steven S.

I have a service contract with them. I called when my AC broke down on a Saturday afternoon. Made several calls since then (It's Sunday) and no one has gotten back to me. I called two other AC companies and both called me the same day. I selected one who repaired my AC the same day. I had to pay a premium because my service contract was not with this other company. Yet, I have one with Sobieski and no one has reached out to me. I'm ending my service contract immediately. Is it an extreme coincidence that Sobieski made a regular semi annual service call just a few days before the unit breaks down? I also have been given misleading information about another work order to relocate the outdoor condenser unit. They gave me an estimate, scheduled the service, then called me to ask me if I had installed the ""barriers"" yet. I had no idea I had to install barriers. They didn't provide me any specifications for them. I asked why I needed barriers, they said it was to meet building code. I asked for the specific code they were referring to. They couldn't tell me and wouldn't provide specifications for the barriers. I contacted Sussex County in writing and they responded in writing, there is no such code. I called Sobieski back to inform that of this news and asked when they could schedule the work order. They never called me back on that either.

P J.

I purchased a hybrid heat pump and furnace from Sobieski and the sales team was great. The service and installation team however is terrible. The smart thermostat failed after 3.5 years and with a parts warranty Sobieski wanted $1,381 to replace it. No diagnostics was done to know what the failure was, they just quoted replacing all 3 communication boards for $1,381. Sobieski won't provide an itemized bill for $1,381 saying they have straight forward pricing and it is not broken down like that.

I was able to purchase parts and fix it on my own for $275. Sobieski blamed Lennox, but I think they were just expecting a know nothing customer who would just pay to have it fixed. $1,381 is around 12% of the cost of the entire system just to repair their Lennox proprietary bus thermostat.

Furthermore, to schedule service you must join the service plan with a monthly payment. You can't call for service without a service fee. I was not told this by the sales team. Service plans are just service companies way of getting paid if you get service or not.

Vellayappan N.

Sobieski install the heat furnace. Furnace intake and exhaust pipes were not installed correctly that cause primary and secondary heat exchange to fail. Both parts were under warranty from Comfortmaker. Sobieski came to do the service; it took them 9 days to get the primary and secondary heat exchange. The weather outside was between 17 to 25 in lower end for 9 days. I almost call them couple of time every day to check on the status, no proper status was provided even after reaching the General Manager George or Shann or Heather or few other people. George was bragging that he has done the job for 20 years and can't think out of the box to get the parts early. Totally stuck with same way of doing the job and not comfortable to change or improve service. They charged me $1578 to do the job on top of $89 for 1st time visit. Find a better HVAC company to do the job.

Glen S.

Review Title: Terrible Scheduling Practices.

Joined the Sobieski gold level maintenance program in August 2019. Program provides two maintenance service visits per year. One for the heating unit and one for the cooling system plus discounts on repair work (if needed). Cost is approximately $24 per month charged to a major credit card. Thought this cost was reasonable for less than $150 per service visit.

So, here is where it starts to get good. During late August, I requested a fall service appointment for the routine furnace maintenance and was told to call back in September because their schedule was not yet finalized in our region (Southern Delaware). Made follow up call in September to learn that the October schedule was released but, there were no openings (fully booked) in my area. With no other options, I agreed to a November 12 appointment (early morning) as it was the next scheduled timeframe where the Sobieski technicians would be in our location.

Well, if you're tired of reading, don't stop now, it will get better. At 10:00 AM on November 12, I called the office (Camille) to confirm the appointment only to learn that it needed to be rescheduled due to a high number of calls from customers who were without heat. One would think, if you're not going to keep an appointment, a responsible contractor would call the customer to let them know. I DID NOT receive a cancellation phone call. Very discourteous in Sobieski not respecting my valuable time.

Now, I have a new date of November 21 (next time they'll be in the area for routine maintenance). As a brand new customer, I am very disappointed in Sobieski's scheduling practices because I originally requested an appointment during September-October (before it got cold) and now have formed an opinion that my time, money and needs are considered a ""low priority"" because our home is not without heat. By the way, they continue to get paid each month even if they don't get around to servicing a customer's heating or cooling component in a timely manner.

If I stay on as a customer, you can bet I will call them in February-March to request an early spring air conditioning service appointment. Hopefully, their scheduling practices will be improved where my routine service appointment is not pushed into the beginning of the hot weather months and they actually may be able to keep an appointment.

In spite of this terrible scheduling experience that I was subjected to by Sobieski, I am going to try to be optimistic. Maybe, next time they'll put some effort into making me smile. We'll see what happens.