Snowbird Heating & Cooling

Pamela H.

HORRIBLE!!!!! Do not use this company. Installed a new unit last year and have had all kinds of problems from bad install. Manager is a jerk and will not help out.

Carrie U.

I have Two AC units from this place. Got one in 2019. The second one today. Both times very easy dealings!! Bruce is the Man!! He came here did not oversell us if anything I thought I needed more and he set us straight. The turn around was four days from signing paperwork to install. The guys were here the fist day for nine hours! They wanted to keep working I sent them home. They were back the next day finished the job. Now the whole house is cool!! They walked me through the WiFi thermostat. Cleaned up everything!! I don't need another unit but I will keep them under contract for PM!!!!

Carlos R.

Matt from Snowbird Heating & Cooling is our hero! We were visiting our parents in FL and their air conditioner died. We were looking to sleep in 80 degrees and he did everything he could to get the air conditioning working. Said he would come back first thing tomorrow morning, but then showed back up at 7:30pm to replace the motor! He was super friendly and seemed to genuinely care about our comfort. We tried to tip him and he wouldn't accept. I would highly recommend!!!

Martin R.

Been doing business with snowbird for years now. Always fast service with great technicians. Vert happy with there pricing

Richard T.

I have a history with H&C companies here in Lakeland. The history has been ridiculously horrible except for Snowbird. I have been cheated, lied to time after time, experienced shoddy workmanship, etc. It got to a point where all I asked for and begged for is someone, anyone who actually told the truth. Through a stroke of luck I finally found Snowbird. Daniel specifically. I highly recommend Daniel and Snowbird - and believe me I mean that.

Karen V.

I have used Snowbird for several years, they are always very easy to deal with, prompt service, courteous and friendly technicians. I am due to have a new unit installed next week and I am sure it will be a job well done.

Kaylan C.

Service Appointment Review - 6/19/2024 Jeremy arrived at our home on June 19th. I told him the air filter was dirty and the drain line was plugged, but that I had cleaned those before he came. He found the evaporator coil was frozen. He then told me that a plugged drain line would not cause it to freeze over, the only reason it would freeze over was due to a leak in the coil. He then turned on the heat to thaw the system so pressure readings could be taken. He said that the system was low on 410a refrigerant approximately 2.5 lbs. To get the system running and cooling correctly today, * refrigerant will need to be added. Adding refrigerant would only be a temporary fix, it may only last a few days or could last several years. * A leak search could be conducted but no guarantees the leak will be pin pointed or be fixable. Jeremy then... * Recommended replacing the unit, cost would be around $7800 dollars. He estimated the repair cost to be around $3500. If a new unit is decided on, the cost of the repair would be credited towards the new unit. Plus... * It was going to cost $536, to add the refrigerant and have the leak test conducted. * We couldn't afford the $536, so Paid $135 for the service call, we were going schedule a different day. * We had another appointment set up with a different AC company that week, so we kept that appointment to get a second opinion. On June 21st, Dee from AI solutions came to check the unit. He could not believe that I was told that it didn't matter on these packaged units if the drain line was plugged. He recheck the drain line, cleaned the coil. Went in the house found the discharge air from the unit was 49 - 50 degrees. It has been working perfectly ever since!!! On June 28th I called Snowbird Heating and Cooling to cancel the service contract and told them we did not want them to come out and add the refrigerant. They asked why, so I told them we had a second opinion and we found out that what Jeremy had told us was not correct and his recommendations for our unit were not valid! I then with spoke with a gentleman from their management team. He said that he would send an email to the person responsible for reimbursements. We paid $135 for the service fee and should get $135 in reimbursement. Jeremy did nothing to fix our unit, he recommended false information. We should get a full refund! But.... We still haven't received it. I called again on July 8th, asking why we would not get back the $135. On July 16th, found a pending charge for the $8 service program. Called them again, and they did reverse the $8 program fee, But, we are still waiting for a refund of the $135 service fee. Spoke with Justin 3 different times over the past 2 weeks, being told that he would send an email and then call the one responsible for the refund. We are still waiting. If you are going to have any major work done, take the time to get a second opinion. We did and it saved us nearly $8,000.

Tracy J.

Daniel at Snowbird saved the day again! My ac was not cooling and it was 85 degrees in my house so I called Snowbird and they were here in no time and got my system up and running very quickly. They are always so professional and friendly. I've tried other companies in the past, but once i found Snowbird - I knew they were the best around. The people in the office are also helpful and friendly. In my view, this is a great company.

Charlie L.

If I could give them a zero I would!! Snowbird installed a new air conditioner and air handler on 7/8/2020. Today it's not working and I can't even get a call back. Answering service says hours of operation end at 5 PM. When we were sold the unit we were told issues would be addressed immediately. We have cardiac and lung issues and stressed the importance of service. Was told not to worry. They have our money and we have no air. It's over 90 degrees and getting hotter. Terrible and uncaring company who will say anything to get your business. Do not be as gullible as we were.

Jerry S.

If I could give less than a 1 star I would These people are a joke , they don't honor warranties even if you pay for the extended warranty... techs know nothing and tell you they been doing it for 29 years ... I wish that I would have chosen another A/C company , big mistake