Snellville Heating Air & Plumbing

Kay J.

We were having an issue with our HVAC not blowing cold air. A different HVAC company came to our house to service the unit, allegedly fixed it, but did not. I called Snellville heating and air the same day that I realize our problem was not fixed and they got me on the schedule for the next day. Wayne came to my house, identified the issue quickly and resolved the problem. He was honest, professional and did not try to take advantage of the situation. If all of the technicians are like Wayne, then I highly recommend this company!

Bethany B.

We realized our water heating was broken Friday morning and they were at our house within 2 hours. Had us completely fixed before I needed to pick up my younger children. I think the technician's name was Lance. He was very professional and kind.

Edd R.

I would not recommend Snellville Heating and Air, we had a new A.C.unit installed in April, 2021 and that was a complete mess that they still have not recovered from. Since that time they've been out 4-5 times to """"fix"""" the unit and it will still not cool the house. Every time they send a tech we get new information and just last week they had to replace a coil with a leak. I will say that I do appreciate the calls from David (Owner I think) but would prefer a unit that actually works and cools our home.

Russell W.

Our air conditioning upstairs and the hot water heater went out at the same time. I had several companies come out and give me quotes. They were cheaper than all the other companies and some wanted what I paid for both the air and water heater. They also did some duct work that needed to be done. They were professional and the owner even stopped by to see how they were doing. Both the Air and Water heater are Rheem products. Which are consistently rated high! If I have any complaints it would be it took them 5 business days to get it on the schedule. Overall I highly recommend Snellville Heating and Air.

John S.

Service from this company is poor at best. Had new noises develop from a brand new unit Snellville installed. Called for warranty service. After days tech showed up, walked up to the unit, shook it, then with both hands banged on it. Then stated to me """"yup, it's making noise"""". """"gotta order a new part"""". Called several times on the status of the part.... and surprize, surprize.... no one has showed up to repair for the last two weeks. Here's a word to the wise, run... run away from this company as if your hair was on fire!!!

Pamela O.

This company was recommended by a friend of my husband's. I called and they did come out promptly and it took awhile to correct the problem. Here is the problem they completely had no regard for my home. Like a bull in a china shop. They scratched my wood floors going into the bathroom and knocked a hunk of wood off my bathroom door and then they hit the side of my wood vanity and knocked the wood and paint off. That's ridiculous!! The worst part is that they needed to get to the clean out valve which was covered up by a shrub in my front yard which I'm not sure they even used. It totally destroyed the shrub. I think they could have did a better job of cutting back the branches. Now I have to pay money to get these things fixed. I won't ever use them again.

Tom G.

Today (4/22/19), Ethan responded to my Spring Maintenance check on our A/C unit and furnace in my crawlspace. Ethan, the service tech, was friendly, knowledgeable, professional and courteous in the manner he went about his job. I have used Snellville Heating, Air & Plumbing on several occasions and all their people do a great job. A special thanks goes out to Ethan, he is a real asset to this company in my opinion!

Katie B.

Our entire HVAC system needed to be replaced and we were having a hard time finding a reliable, honest, reasonably-priced company to come out and fix it. We saw the billboard on 316 for Snellville Heating and Air and decided to give it a go. Joe came by about thirty minutes after the initial phone call, and you could tell right away this was a man who knew what he was doing. He checked everything out and then, the first company to do so, sat down with us to go over everything in detail. He quoted us the best price we'd received and didn't once try to upsell us. He showed us all the certifications that their workers have which put our mind at ease. A week later (and only that long because we weren't home the other days) we had an entirely new HVAC system installed by two hardworking guys. I will say the monthly financing price we got was not ideal for us. I'm not naive, but the whole reason we called in the first place was the monthly financing offer of $50 on the billboard. So that was a bit disappointing, but the overall cost was the lowest quote we'd received so we went with it. Plus, we have ten year warranty on the new system, and a year's servicing. Not to mention the security of knowing we have an honest company working this for us. We really appreciated the service we received after almost two months of a broken HVAC system and companies trying to scam us. I recommend Snellville Heating and Air to anyone looking.

Ellen F.

So refreshing to have a reliable service that I can count on to get the job done. Always a great experience and thanks to technician Fred White for outstanding service and professionalism. And want to thank Jessica and Ginger for their excellent customer service! Highly recommend!

Debra G.

We are on the twice a year maintenance plan and Ethan was sent to us today for the first maintenance visit. He was very polite and knowledgeable about his job. Very efficient in his work. Now we are going to see about some plumbing work. Keep up the great work Ethan.