Snellville Heating Air & Plumbing

Pamela O.

This company was recommended by a friend of my husband's. I called and they did come out promptly and it took awhile to correct the problem. Here is the problem they completely had no regard for my home. Like a bull in a china shop. They scratched my wood floors going into the bathroom and knocked a hunk of wood off my bathroom door and then they hit the side of my wood vanity and knocked the wood and paint off. That's ridiculous!! The worst part is that they needed to get to the clean out valve which was covered up by a shrub in my front yard which I'm not sure they even used. It totally destroyed the shrub. I think they could have did a better job of cutting back the branches. Now I have to pay money to get these things fixed. I won't ever use them again.

Tom G.

Today (4/22/19), Ethan responded to my Spring Maintenance check on our A/C unit and furnace in my crawlspace. Ethan, the service tech, was friendly, knowledgeable, professional and courteous in the manner he went about his job. I have used Snellville Heating, Air & Plumbing on several occasions and all their people do a great job. A special thanks goes out to Ethan, he is a real asset to this company in my opinion!

Katie B.

Our entire HVAC system needed to be replaced and we were having a hard time finding a reliable, honest, reasonably-priced company to come out and fix it. We saw the billboard on 316 for Snellville Heating and Air and decided to give it a go. Joe came by about thirty minutes after the initial phone call, and you could tell right away this was a man who knew what he was doing. He checked everything out and then, the first company to do so, sat down with us to go over everything in detail. He quoted us the best price we'd received and didn't once try to upsell us. He showed us all the certifications that their workers have which put our mind at ease. A week later (and only that long because we weren't home the other days) we had an entirely new HVAC system installed by two hardworking guys. I will say the monthly financing price we got was not ideal for us. I'm not naive, but the whole reason we called in the first place was the monthly financing offer of $50 on the billboard. So that was a bit disappointing, but the overall cost was the lowest quote we'd received so we went with it. Plus, we have ten year warranty on the new system, and a year's servicing. Not to mention the security of knowing we have an honest company working this for us. We really appreciated the service we received after almost two months of a broken HVAC system and companies trying to scam us. I recommend Snellville Heating and Air to anyone looking.

Ellen F.

So refreshing to have a reliable service that I can count on to get the job done. Always a great experience and thanks to technician Fred White for outstanding service and professionalism. And want to thank Jessica and Ginger for their excellent customer service! Highly recommend!

Debra G.

We are on the twice a year maintenance plan and Ethan was sent to us today for the first maintenance visit. He was very polite and knowledgeable about his job. Very efficient in his work. Now we are going to see about some plumbing work. Keep up the great work Ethan.

John M.

As an owner of multiple rental properties for 35 years, I've had numerous good and bad experiences throughout metro-Atlanta with electricians, plummers, etc. A business owner and friend of mine recommended Snellville Heating & Air. I can only speak for my own, first time experience with this company. It was one of the good ones. I've saved their number in my cell phone for the next time.

Rayford N.

In April 2017, my air conditioner went out and I left messages for 5 different companies and the only one I received a phone call back was from Snellville Heating, Air and Plumbing. They came out to check and diagnosed it and it was clear that the unit was not worth repairing. They had a special going for air and heating, so I decided just to purchase a whole new unit. I was also in need of a hot water heater, so I asked what the total would be for all of it and was told $7,900.00. I agreed to go ahead and have all of it done. They install was great, the guys were very friendly and professional. They also let me know that they are now doing the Duct Sealing services. At the time I needed to wait on that. On January 2018, I had them come out and do the duct sealing and paid $1,750.00. Then in May 2018, my air was not working and made a service call. The technician came out and found a fuse was blown and he replaced it. I thought that would be under the warranty but found out the service call was not. I wrote a check for $59.00 for the service call. The check was returned by my bank to them and they never notified me about it. However, when I looked at my account they processed the check a total of 5 times which is $36.00 each time and in total was $180.00 for a $59.00 check. Now my information has been sent to Check Systems. I have called 2 times asking the owner to call me and to this day he has not. I am not happy with them and would not recommend them because the person I talked to (Beth) was not nice. Customer service in the office is very poor.

Sheryl F.

I don't know what happened to this company. I used them for 6 years with no issues. They've added plumbing and now duct cleaning, and the whole vibe has changed. I used a duct company that they recommended --before they started doing ducts--and it seems that company damaged a part of the duct work. My regular tech advised me to get the ductwork looked at, and the man that came out was not only rude, but also insisted that my system was crap and needed to be replaced. He said the system, that my tech for 6 years said was great, looked like joe beer can installed it. He wanted me to replace all duct work, at $2800. Both he and the tech told me there was a piece of the duct that had fallen off, but neither bothered to even just set it back into place to avoid me pumping heat/air into the crawlspace. I'd recently tried their plumbing services, and when the two techs came out, one bad mouthed the other repeatedly. I got a supervisor out, and ultimately he agreed to do some repairs, and also I got the duct cleaning company back out. I'd told the supervisor that I felt uncomfortable with the company, that it felt like the goal was to get money, and upsell rather than provide the great service I'd had for years. I told him about the team bad mouthing each other and that it felt like my tech this year had done something to my system. In the course of this conversation, he made disparaging comments about the tech. That does nothing for my confidence. The end result, unfortunately, is that I have lost the trust I used to have for this company. It's sad, because I'd used them exclusively since I moved to this side of town. But there is no way I'd be comfortable having them in my house again. I liked them so much I'd purchased a three year contract, and will probably have to eat the last bit of it. I don't know if the company has changed management, or is struggling in some way..but it now feels like a pushy company trying to get more $$ than the company I loved 6 years ago that provided excellent customer service.

Missy M.

Spoke with Olivia who kept me updated about my appointment status and even called prior to technician arriving. Bruce came out (on time & professional) and had to change a regulator on/off switch, freon was good and the air filter was changed as well. Excellent customer service and """"service"""" (pun intended, lol). :O)

Elizabeth V.

this company has the worst customer service. Once they install your unit, they're done!