Snappy Plumbing & Heating

Britney S.

DO NOT USE THEM. Had an appointment scheduled for Monday at 11:30. He called at 12:15 and said he was on his way AND NEVER SHOWED UP. Called him again later in the day and left a message. We never heard back. Absolutely TERRIBLE-customer service.

Candie D.

Darrel serviced our water heater and fixed the water line on our refrigerator to ensure it was up to code. He was very polite, professional and patiently answered all of my questions. We just moved into our house and he was kind enough to look at some items for me and give me his feedback. Would definitely use again and recommend to others.

Steve H.

We have a home warranty through American Home Shield and have had to use Snappy twice now.

1st experience: Horrible service. He was good about answering his phone the first time I called. Set appointment to come take a look at my plumbing emergency. However, then he never shows up. I finally get him back on the phone a few DAYS later. Said his truck broke down. OK, I give him a second chance and set another appointment. He never shows. He then doesn't answer his phone when I call, despite calling multiple times. I never heard from him again. I'm not happy.

2nd experience: Water heater broke. I was disappointed that AHS was still using him. Called him right away to see if he would actually show. He actually showed this time (a miracle). I'm happy. However, after troubleshooting, he said that he'd be back the next day to replace the water heater. Surprise - he never shows.He doesn't answer when I call. I leave multiple messages. I never hear back from him. I'm not happy.

I would not recommend using Snappy if you want someone that will show up and get the job done.

Colyer R.

Terrible, terrible service. I've tried to use them twice and their communication is very poor, the follow through non-existent. It's difficult to believe anyone can stay in business with service like this. It's just a repeat of what the other two negative reviews say below. No show, no call... nothing.

It's interesting that there can be such variation in services such as these differing reviews show.

I wish I could have gotten great service and written a good review. But that hasn't happened - TWICE.

Nate L.

Darrell was extremely helpful and holds himself to the highest standards of customer service. I would easily recommend him to anyone in need of plumbing service at their home. He was extremely professional and friendly.

Tyler C.

I've used Snappy many times. He is quick to respond to calls and always shows up on time. Reliable and his prices are great. I would recommend Snappy to all my family and friends. Keep up the great work.

Carla K.

Our kitchen faucet had zero water pressure. Darrell arrived on time to see what was causing the problem. He took the time to diagnose the problem and even went off to purchase a part necessary to fix the faucet. He was friendly, professional, and explained everything as he worked. I am very thankful for his help, and now the faucet works fine!

Michael M.

Please do not use this company. The plumber couldn't find the leak, would not return my calls and lied to my home warranty company about what he had done and his communication with me. I could not be more adamant about steering clear of these people.

T B.

Ditto Lance and Brian. Appointment set. No show. No call. Doesn't answer phone. How hard is it to make one phone call? ""Hey, really sorry I can't make the appointment (insert excuse here) when would you next be available?""

It's only been a day but...inexcusable. We'll see. I'm not holding my breath.

Meg G.

I have American home shield warranty and my bath tub was leaking into the basement. When Darrell called me to come out he was at my door step with in 15 minutes on a Sunday! My problem was fixed so fast I'm in shock. FYI I do not know this guy from Adam buy I'm thankful I didn't let the previous reviews scare me. My experience was 10 stars!
-Meghan