Snake 'n' Rooter Plumbing

Nick J.

We would like to say thank you to the Snake'n'Rooter team of Melissa, Jonathan, Ralph, & any other team members that assisted. The quality of customer service we received was outstanding. We hired another company to come into our rental property to camera & auger the sewer line. Being that we live out of state we had to trust this company to help us in our time of need. A big credit card charge, 1-yr warranty, & 3 days after the repairs were completed, the line was blocked . . . again. The other company told us we would need to spend another $11,500.00 to fix the problem. They left us with no other options. We called Snake'n'Rooter for a second opinion & quote for the repairs. It started with Melissa jumping right on the issue and getting Jonathan looped in to our current problem. Then Jonathan & Ralph heading right out to the house to investigate. Not only did they give us a more than competitive & fair quote but they went above and beyond by spending 3-4 hours out the house not only investigating the issue & looking at solutions but they did not leave the property until they were able to clear the blockage & get the line open so that the sewer was functional. This was great news to us as the family staying at our rental property is our parents. They worked for hours on our home and did not bill us for their services and repeatedly refused to take any compensation for their services. They stated they felt we had been taken advantage enough. Moving forward, Snake'n'Rooter will be receiving all of our business and we will be recommending them to all family, friends, neighbors, and strangers in the KC metro. They are a great company with great people that truly stand for doing the right thing. Thank you from the bottom our heart & our family. N&K

Bill S.

These guys are fantastic! I would highly recommend using them for any/all plumbing needs. They truly care about their customers and strive to provide the best service in the market. They arrive promptly and provide excellent quality work. Definitely a 5 star company.

Todd H.

We have used these guys for various plumbing and drain work for several years and we are very pleased. We've always been well informed before they start the work, its always been a fair price and their guys are clean, polite and professional. We have come to trust them enough to have them out to install an entire septic system leading out form an existing building on our property so we could build offices and a small apartment for guests. Tons of work, great restoration of our property after they installed all of the new lines, fixtures and septic system. Everything is working great. We are very pleased with their services time and again and happy to recommend this company to family and friends.

Mindy L.

I really am upset to give this review. I have used Snake n' Rooter on multiple occasions with great service. Two days before Thanksgiving we called for service as we live in an area with many roots. Low and behold we had a pipe that had collapsed under our basement floor. They don't tell you what pricing will be ... just ""minimum is three grand. Could be more"". Charged us for a service call on first night but told us the check would be ripped up once we completed service ( the three plus grand ) the next day. Never happened. Cashed both checks. Super shady and don't try and call in as the grinch who answers the phone won't let you talk to supervisor. Get your estimates detailed and not just as an amount.

Michael M.

By far the worst experience ever with any company ever. I had a simple problem the cold water handle in my shower was stripped out where I had to use vice grips to turn it on. They sent a tech on Wednesday to fix it cut a hole in the wall and said you need new valves. He put a new handle on and said it will work until I come back on Friday morning at 930 with the new valve and whatnot. Friday morning comes and they are a no show and call and reschedule for Friday 430. Again they are a no show this time the manager (Edward) calls and promises me the world (new toilet new faucets whatever I wanted to make it right) says he will personally come by Sunday morning to do the job himself. Sunday morning I call because again nobody shows up. The dispatcher informs me the tech is getting parts and that they are on their way. When 1230 rolls around I call back and ask what is going on again she (Linda) says the tech is getting parts. When I continually ask to speak to a supervisor she hangs up on me. So I call back and again she hangs up on me and this goes on 27 times. All she did was pick up and hang up not even knowing if it's was actually me calling. So I had my girlfriend call and she did the same to her another 25 times. The job finally got done Monday evening at 630. The tech that came (Daniel) was professional but the rest of the company is a complete joke.

Christina C.

I rent from CJ reality and they sub out to blue River maintenance and win blue River maintenance can't handle a problem with the plumbing they call these guys. Very unreliable they are never there when they say they will be there and always seem to half ass fix the problem

Ken T.

Finally found a good plumber, and one that we can trust. I called for service, and had a technician at my doorstep several hours later. I appreciated the office calling before they dispatched the technician to ensure his arrival time was compatible with my schedule. Upon arrival he was very professional, properly explained what the problem was, what the costs would be with fixing it, and he was in and out in less than an hour. It didn't stop there, the office called me after he left to ensure I was satisfied with the service. They definitely exceeded my expectations by leaps and bounds. They're the best I have ever called or used in KC!

Jim R.

Used Snake n Rooter to clean the main line in my home. Technician Alex was very polite, he got right to work and he new exactly what to do based on the information I gave him . He kept his work area protected from any splatter of waste water and cleaned the work area when he was done. I am a retired disabled plumber of 37 years. His work ethic is exceptional. I will use them again if needed and highly recommend Snake n Rooter. Hopefully you will get Alex to do the job for you.

Jim R.

E J.

I called with an emergency service request at 3am for a toilet I could not unclog. It's the only toilet in the apartment and we were desperate to get it working.

The technician was initially friendly, but then asked if it couldn't wait until the morning. When I said no, he openly questioned how it was that we only realized we had a problem at 3am. I won't even dignify that with an explanation. I told him that if he didn't want to do the job he should say so, such that I could find someone else. He said ok and hung up the phone.

I have no idea whether he is an owner or an employee, and judging from the other reviews I'd like to think this is an exception rather than the rule for this business. As long as this person is on their payroll, though, I wouldn't ever call them again.

William K.

Called for a rental unit specifically told Debbie the dispatcher to have them call me she gave me a estimated time of 2 hrs. Their 2hrs actually ended up being 11hrs later I was not called so I could meet the tech, I was not called and advised of what the problem was nor an estimated cost they just did the work, they didn't even call me when they finished to tell me how much they charged my card. Still waiting on a supervisor to call me back. I HAVE FILED A COMPLAINT WITH THE BBB AND WILL ACTUALLY SEE IF THIS PRACTICE OF JUST CHARGING YOU CARD IS LEGAL