Smith's Plumbing Services

Nick L.

This is the 2nd time we needed their services in a pinch. Both times they came through with outstanding and professional service. I can't say enough about the people who came to do the work. The jobs were completed perfectly. One was a major outside pipe that broke and the 2nd was a inside pluming issue during the cold snap in Feb. They came within 2 hours after calling while our neighbors are waiting a week or more for other companies to show up.

Wesley B.

Smiths plumbing is a top notch organization. Always stand behind what they do and the prices are fair. The staff and owner are responsive, detailed and well mannered. Thanks for being a stand up local business!

Ruby J.

The actual plumbing service was great and the owner is a professional. I am a happy customer.

Thomas B.

My mother in law needed her shower drain unclogged due to several inches of standing water. She is physically unable to use the tub/shower in another bathroom, and has skin issues so she must shower daily. We contacted Smith because their website states that they will return your call within 30 minutes, even after hours. We were sent an apparent automated text message, several times that stated we would be contacted with 30 minutes. We were never contacted. The next morning I called and someone answered the phone but set it down. I could hear the office conversations, but never had anyone actually on the line. I'm certain the BBB ratings were based on accurate information, but they must have a new organizational setup. My advice is do not rely on them unless you talk to a body. Also the online info about contacting you is simple not true, in my experience. Beware.

Tammy B.

I had a great experience with this company. My elderly mom's house had a broken connection at her meter and water was pouring into the street. A technician came out on a Sunday morning and communicated clearly with me about the problem and how much it would cost to fix. He was very professional and put my mind at ease. There was an additional charge since it was the weekend but that was communicated on the front end. After the work was completed, the area was cleaned up and looked good as new. I highly recommend this company and will use them for any future plumbing needs at both mine and my mom's houses.

Jeanne M.

I wish I could give Smith's Plumbing Services a higher grade however, they are waaaaaay overpriced. I've used several other plumbing services over the years but saw that Smith's is a local Bartlett company so I thought I'd give them a call to support a local business owner. The gentleman who came to my home and did the work was very nice and the service was A+- no complaints there - but I found them to be double the price of the same service I had done previously. Too bad. Good Service but way overpriced.

Diana M.

I have lived in Tipton County for 6 1/2 years and have had to call upon a plumber more than a few times for emergencies. Smiths Plumbing, however, is now my go to company and the only plumbing service I will use now and in the future. Their customer service is phenomenal, they don't try to sell you something you don't need, and, they get it right the first time. This company will do what it takes to ensure customer satisfaction.

Jerry K.

Updated: The owner reached out to me and apologized, saying I never should have been told I would be charged a fee to estimate a large job, they only charge service fees for routine house calls. And he got their receptionist to call me right away to schedule an appointment. I will say that the guy who came to estimate the job was very friendly, knowledgeable, and took the time to explain things to me. In the end, however, their quote was 75% higher than the lowest quote I received from another BBB A+ rated company, so I didn't choose Smith's. I've changed my rating from 1 to 3 stars. I'm sure they are good, but very, very expensive - at least in my case.
Original: I have an old house with mostly original plumbing, so after many decades my water pressure is very low. I've called three plumbers to come out and give estimates for replacing the water lines from the meter at the street, into and through the house. Smith's is the only one of the three who wanted to charge a $59 fee just to come out for an estimate! I've never heard of such a thing! so I said ""no way!"". Estimates are just the cost of doing business - so I'll choose another plumber. For the sake of a $59 charge, these guys lost out on bidding a job that would have made them several thousand $$ ...

Harold B.

Great company!! Very trustworthy and professional! A++++++++++++++++++++++++++++++++++

Raychel W.

I called Smith's Plumbing because my hot water heater wasn't working properly. The technician James they sent out was awesome! He was very kind and explained all of my options. He even showed me everything before and after. It is so nice to be able to take a hot bath again. Thank you Smith's plumbing for having great employees like James!