Smith's Plumbing Services

Ken B.

Smith's was my third or forth option because my other choices didn't have openings for the weekend. The technician was friendly and explained the process and what could be causing the backup, which was okay. He did clear the clog and got the water flowing freely again. What I didn't like is that there was no itemized bill, just an amount that was stated and also written out on the paperwork. I'm used to companies listing things out with each cost and including the cost with taxes, etc. Also, the service call as stated over the telephone was $30 higher than the service call on the updated company site. So which charge did I pay? I have no idea since the bill wasn't itemized and the services/charges were not line items. The overall charge for the service that was done seemed very expensive when researched. Most companies even subtract the service call fee from the overall cost but I have no idea if they did (line items?). Even worse, once the clog was cleared, my sink disposal unit had a very bad leak that wasn't there before the service call. There is no way to prove that it was caused by the service but it would have been in good faith if the company had at least offered to install a new one at a nice discount or install one that the customer purchased. The only option given was to have them install a new unit at almost $500. I ended up buying a better model at the hardware store and installing it myself for $150. If businesses haven't learned by now that customer service is key to staying around then they probably don't deserve to be in business. Business owners need to review their policies and make sure that employees understand this as well.

Lori G.

Ryan Nelson came out. He was quick, professional and friendly.
He offered Maintenace suggestions but wasn't pushy. Our backed
up sink is flowing freely now. Highly recommend.

Kimberly B.

Steven provided excellent service today! Not only did he replace the washer box and valves in our laundry room, he also repaired our sink faucet and three outside water spigots. He was fast, professional, and just plain excellent.

Smith Plumbing provided, not only overall quality and friendly service, from the dispatcher to the technician, but they were EXTREMELY affordable! I was expecting the repairs we needed to be very costly, but was completely knocked over when we were presented such a low quote.

If you want great quality, excellent service, and affordable prices, we highly recommend Smith Plumbing! You won't be disappointed!!

Alida H.

Very expensive and install team was very inexperienced (one was only on his second day as an install tech). Although I reminded them, install crew neglected to put up a plastic barrier when running a jack hammer to demo concrete slab and didn't turn off the hot water when taking out the jacuzzi tub. The tub spout/diverter were not caulked or sealed so water got into the wall.

Josephine C.

I have used Smith plumbing before and again I was very satisfied with my service. Brock Alverson arrived on time and quickly unclogged my drain. Last time he had to do under my house to fix a leak and then too he went to work quickly and in time had all my leaks fixed. With an old house I am very glad to have a very good and competent plumber. Thank you sir!!!

Kendra F.

Outstanding service and skill! This is an all around professional company that delivers timely and effective service. I've used them 3 times for different issues and each time they came in on budget. I highly recommend.

John H.

Read reviews about Smith Plumbing and decided to call them about a leak in my upstairs shower. My technician Brock was very polite and replaced my fixtures in the shower and the valves in one sink to the tune of $565.00. In a weeks time the shower was leaking again. They warrantied the work and came back out. Calked the shower and declared it fixed. A month or so later, I noticed the valves in my sink had loosened up and it seemed more reluctant to shut off. Since Brock had told me those were the ""last in town"" , I didn't want to think about calling them back. Then I noticed water coming through the ceiling of my downstairs bathroom. I went upstairs and found the loose valves leaking into the cabinet upstairs. I called Brock. He showed up and said the fixture that he had re-valved had broken and he put cutoff valves on it to stop the water. I asked him how much it would cost to replace both fixtures on my double sink. He said ONE THOUSAND DOLLARS. I politely told him I'd have to let my wife pick out the fixtures. I find 1K a bit steep. Especially since he probably broke the fixture rebuilding it. Smith's seems nice enough, but they have questionable work, and very steep pricing.

Jim N.

Had to wait to get scheduled for our repairs, but it was worth the wait. Great communication from them keeping us in the loop on when we could expect them to do the work. Then on the day of work everything was done as they said it would be. They were polite, clean, and did a conscientious job. Will definitely call them again if a plumbing needs arises.

Nick L.

This is the 2nd time we needed their services in a pinch. Both times they came through with outstanding and professional service. I can't say enough about the people who came to do the work. The jobs were completed perfectly. One was a major outside pipe that broke and the 2nd was a inside pluming issue during the cold snap in Feb. They came within 2 hours after calling while our neighbors are waiting a week or more for other companies to show up.

Wesley B.

Smiths plumbing is a top notch organization. Always stand behind what they do and the prices are fair. The staff and owner are responsive, detailed and well mannered. Thanks for being a stand up local business!