Smith Plumbing Heating and Cooling

Debbie O.

I absolutely cannot say enough good about Smith Plumbing, Heating and Cooling! I had them out to replace a toilet and fix a bathroom sink, about three months ago and at that time, I signed up for ""membership"".
Well....they are now my heroes! Kevin came out yesterday because we had a sewer clog. He worked for about an hour outside in the horrible heat and fixed the problem. AND the great news?? With membership...I got one free service! This would have been a very costly repair and thanks to Kevin and Smith Plumbing, I don't have to eat rice and beans the rest of the month!! Thanks again for your honesty, integrity, and great service!!

Erin B.

Kevin was so generous to come all the way out to our house in Phoenix to double check an issue that wasn't reflected on our home inspection report (that Smith Plumbing conducted). It ended up being a simple fix that we just hadn't thought of-- definitely a little embarrassing, but I'm not sure that we would have figured it out without his help! :)

Micah J.

Started having a hot water problem. I knew the hot water tank was OK, so with my expert amateur plumbing deduction, it seemed like we may have a bad recirculation pump. Called our home warranty company and they dispatched Smith Plumbing.

I couldn't believe they were going to send a company from Gilbert up past Carefree Highway, but they did. When I checked Yelp, I got a little nervous.

The plumber, Kevin, called on his way and couldn't have been nicer. When he arrived, he took the time to explain all the possibilities. He was incredibly thorough, and at one point, he thought we could have a cartridge problem on the mix valves. Kevin took the time to troubleshoot everything.

In the end, it was the recirculation pump. He replaced it and the hot water started running perfectly. Kevin was great - the service was great - and they got us up and running quickly. Very happy with this company on this call.

Norman B.

They advertise a free estimate. I called for one and the contact person called two plumbers with no response. No estimate no service.

Paul O.

I want to send a quick note letting you know how pleased I am with the service of one of your employees Mike Clark. I made an inquiry online and within 30 minutes received a call from Mike letting me know he can make it over later that day to check out my plumbing concerns. Mike very clearly explained the problems with the plumbing or what I thought were problems and gave me a step by step plan to fix. Also, what I thought could potentially be problems or issues with the plumbing, Mike explained that what I was looking at was normal and there was no need to fix. I don't know many employees that would have done that. Most employees would ask what is the problem, you show them and they fix it knowing it wasn't something that needed repair. I commend Mike and Smith Plumbing for doing things the right way. Honesty, courteous and attentive. Thank you Mike and Smith Plumbing. I will use you in the future and refer you to friends and family when there is a need because I know that I will get an honest answer from your employees and that your company has and always will do things the right way.

Leah B.

My name is Walter Myers and I want to give recognition to Mike Clark. This guy is very knowledgeable great customer service and definitely very equipped for this job. He knew exactly what to do to help with my garbage disposal and if I could I would always choose Mike to come out and help with anything in the future. Again thank you Mike for all you do!! You are the best.

Mark T.

I had a simple leak in the wall value of my toilet. Technician Mike replaced the value quickly and efficiently for a reasonable price. He also gave me a quick tutorial to replace the tank seals and bolts since the toilet looked to be old enough to require this pro-active maintenance.

James P.

A shower was not providing hot water. The plumber came out and said the Moen cartridge had to be replaced. He claimed the Moen product was very expensive and the total cost was just under $300. Since we were having company over and they would use this bathroom I agreed to the job. I subsequently learned the real cost of the cartridge was less than $60. In fact, the plumber told me I could have bought a new handle, shower head, and bath head from Lowes for less than $120.

Jorge M.

Stay away Came to our house Provided ZERO estimate for repairs Tech said he had to get a part from his truck to repair our toilet. He repaired it while I was buy with our dog sitter. Took him 10 minutes Part was a plastic gizmo that cost less than $50 The bill was $312.50 Yes you read it right....$312.50. An owner by the name of David promised to ""make it right"" Of course he never returned multiple calls. I plan to file a complaint with the ROC and his bond company this week.

Susan M.

BEWARE, BEWARE, BEWARE

2 months ago I paid Smith Plumbing $983.00 to replace my water heater. They came out and did the work, I signed off, and they left. Great. I had hot water for 10 days. they sent out the same technician, Mike, to fix it. Less than 24 hours later I was taking a cold shower AGAIN. A different tech (which I had to insist on) came out and did repairs. 24 hours later .....you guessed it. NO hot water. The 4th try was by Mike again. He did some diagnostics with Rheem over the phone and it was determined the thermostat was bad. Why did it take so long to find this out? I had asked several times that they replace the unit and take the faulty one to work on at their shop. Smith plumbing refused each time. I asked no less than 5 times. Mike said the new thermostat would be here next week....this was a thursday. ""Monday or Tuesday if it gets on today's truck, later if it's on the next truck."" Mike offered a solution. Put an out of warranty thermostat in the water heater temporarily and put a Rheem one in when it arrived. I was to call them when the parts arrived. Even though I had a knot in my stomach, I agreed because I thought it was my only option. Mike did the work and left. A few hours later I began to explore my options. I found a company willing to do the work the next day at $250 less. They were prompt, courteous, and proffessional. They even replaced water lines that Smith plumbing should have. I called Smith to come pick up their water heater and requested a refund. THEY REFUSED. Apparently they have learned that if they don't pick up the parts, they don't have to refund. This company was rude, unproffessional, and over charged me.