Smith Plumbing Company

Lakita T.

All that I can say is absolutely rude. I called to confirm an appointment noting that the issue conveyed on the request with choice warrenty was not correct and wanted to ensure they were prepared to address my concern. The guy that answered the phone this is Mr. Smith. His tone was very condescending from the start. He proceeded To question me about when I received notification. Telling him that I just noticed. Noticed it in my email that I read minutes before contacting him. Note it was right before the service window. He seemed totally unaware of the appointment. I told him. I put in the request with Choice one day prior. He stated that he didn't believe that. I'm not sure where the line of the questioning was leading to but I asked if there was a problem. Further, the tone was a negative and he proceeded to tell me that I had an attitude. I concluded the call stating that I would not need their services. About 2 hours later, I receive a call, apparently from the tech asking if I'd been contacted about services. Seems communication is bad from within because obviously he wasn't informed not to come. I let the guy know of the rude encounter. He however was polite and apologized. Looking at the reviews, there may be a pattern of low regard for women. I dare not spend my money with people who do not value their customers with professionalism in how they communicate. And based on the reviews I've just read, it was a good, intuitive decision.

Lynda M.

My home warranty company sent them starting back in September to fix an exterior faucet. After months of sporadic visits and communication I was left with a faucet sticking several inches out of the siding with insulation wrapped around the pipe. It was still loose and crooked. I was not interested in a repeat visit from a company that would think this was ok so I paid the $75 for another company to replace the faucet and got the perfect solution - with some bracing to really secure it - done in one day.

Shante J.

This company was the absolute worst! SO unprofessional and unresponsive. Mr Smith and his worker Shawn took over a week and a half to properly change my water heaters thermostat; which involved 3 no show/ no follow up appointments. Stay away from dealing this this man and his many horrible businesses where neither him nor his worker contains an ounce of tact or professionalism!

Deb S.

They came out same day, albeit for very small job, but was not small to me so I appreciated it!

Dianne W.

There was a constant water leak at my brother's home. We found Smith Plumbing & they replaced the outdoor faucet, the kitchen faucet & the master bath toilet. They were prompt, very easy to work with, professional & had reasonable pricing. I definitely recommend this company & will use them again for any future Plumbing needs.

Alma G.

I hired these guys to do a job at my mom's house and they went out there and did the job for me on Father's Day Weekend! It meant the world to me as my mom is elderly and my brother is disabled. They were communicative, efficient friendly AND professional. Seriously 5 star service. I cannot thank them ENOUGH!

Karla P.

This was the worst company my warranty company could have ever given me. Not only did they never reach out to me at all prior or the day of the scheduled appointment, but they had the nerve to text me and put the blame on me saying I should have called to confirm an appointment that was scheduled for me, After I reached out to them to see why they never showed up to do the service they were hired for.
They didn't show up and continue to argue back-and-forth with me because they dropped the ball on their end. I explained to them to please not reach out to me that I would communicate through my warranty company and the guy had the nerve to call me ghetto and rude.
I Googled the company to see what kind of reviews they had and it seemed to be that everybody under choice warranty had the same issues with this company. They were so upset with the unprofessionalism from Smith's. They are not even BBB certified but have tons of complaints on the website. DO NOT USE

Madison G.

Best plumbing service I've used! I won't go anywhere else! Timely and communication is great

Sherry D.

These guys are crooks. They referred to me by my home warranty company. The first guy they sent broke my shower valve. it took them almost a week to come back.

the second guy they sent over installed the wrong part and now I can't even utilize my hot water to full capacity.

I immediately called them and let them know and they stated they would be back out to finish the repair. After testifying with the tech for about a week he kept giving excuses and then stopped responding.

Pat W.

This is the best most professional plumbing co I have ever used. I highly recommend them. They discount each bill and have the most reasonable prices. They have done slab leaks and general plumbing issues for years. Highly recommend.