Smith Mechanical

Cassandra G.

I would avoid this company if at all possible. Via my research teams findings this company has been developing a pattern of over diagnosis of jobs such as water heater replacements, the added cost for things such as shut off valves or replacement of flu's costs the customer double the amount resulting in the company receiving a larger profit. I would like for anyone to
Find me and please contact me if this has happened to you, I had a reputable company come to my home 24hours before Dave K. Smith came out diagnosed multiple things that were checked professionally, he states these items need to be replaced/repaired again raising the cost of the job drastically but the work load minimally.

Daniel D.

like many of these other people, I fell victim to Smith's ineptitude and unprofessionalism while dealing with them as contractor for my home warranty.
On WED, June 16rth, Cinch sent Smith Mechanics as a contractor out for an inspection and he filed his report.
On thursday, June 17th my wife (her phone number associated with the cinch account) called them 6 times with no response  and 3 times on Monday, the 21st of June. They failed to contact us back. No one contacted us to tell us the claim was denied or what issues the contractors found. In Indiana, hot water is considered an essential service.  This is troubling as we have a household of five. This includes 2 children, ages 6 and 3, as well as a disabled OIF Veteran (90% service connected) as the head of household.  After my wife tried to call them on the 17th and was ignored, I called from a different number and they answered promptly but was rude when confronted with ignoring our calls and informed me that the claim was denied because there was high pressure due to an improperly installed pressure valve. He also stated that he was doing us a ""favor"" by stopping outside his service area. I called Cinch and they verified that the reason for denial. Why would a company go outside their service area with no intention of completing the job (we still needed the service regardless of wether the home warranty paid for it or not)? Thinking it was weird that no one was following up so we could get hot water back on, we went ahead and hired Arlinghaus to come and take a look.  Arlinghaus came today, June 23rd, and fixed our issue. They explained what was wrong and verified that all plumbing components were properly installed and that the issue was a wear and tear issue with the pressure valve inside the house Their findings did not support the denial claim reasoning that there were ""improperly installed components"" as stated by Smith Mechanics and, subsequently,  Cinch Home Warranty. I have open claims with both Cinch and Smith's now. Ugh.....

Billy S.

I wish that i would have read reviews prior to allowing my home warranty company to send them to my house. They spent 3 minutes at house, wrote an estimate that was more than $1500 above what warranty company pays for the hot water heater. When I called to question the quote, he refused to return my calls and ultimately refused service through my warranty company without notifying me. Unfortunately, this company and the warranty company(Sears Home Warranty) have the system down to cover the least amount under warranty and force the customer to may a lot out of pocket and if they don't; he will refuse service. Once I emailed him and told him that I would not be recommending his company to anybody I work with or associate with he threatened to sue me.
Please do your homework better than I did and make your own choice before you allow them to provide service

R D.

Avoid at ALL COST.
Our home warranty works with Smith Mechanical. Smith was sent out to give us an estimate on our hot water heater. Smith wrote an estimate for hundreds of dollars worth of work not covered by our warranty they claimed we needed before they would do the warranty work. Sears wouldn't allow a second opinion so we were stuck paying hundreds to Smith before using our warranty or accepting a check for what Smith estimated was the cost of the warranty work. It should come as no surprise that Smiths estimate for the the warranty work was significantly less than the up front work Smith wanted out of pocket.

We paid out of pocket for a second opinion that acknowledged the same need for a replacement hot water heater part as Smith (and our original need for repair) but they didn't quote the hundreds of dollars for additional unrelated repairs. The actual hot water heater repair was a fair price that was more than Smith's estimate for warranty work.

We paid out of pocket for the work done by the second opinion and we have a working hot water. We won't renew the sears home warranty and we leaned our lesson. We also won't ever deal with or recommend Smith Mechanical.

We emailed Smith Mechanical to address the issue and were sent threats of lawsuits in response. Definitely a good sign of a reputable business.

Sydney L.

Worst customer service I've ever received. I went through my home owners warranty to schedule an appointment. Apparently the appointment I was given was unavailable so I had to pick a day that was more convenient for them.

45 minutes before my new appointment I got a call from smith mechanical asking me to reschedule because the plumber that was going to come to my home was ""sick"". When I refused, all of a sudden I was able to keep the appointment and they decided to send a different plumber.

Originally I was quoted a 4-5p arrival time. So while on the phone, I asked if the new plumber could show up at 4:30p and the representative told me ""that was pushing it."" I reminded him that my quote time to begin with was 4-5p and he agreed to 4:30p.

Upon his arrival around 4:45p, the appointment felt rushed and he mentioned his boss wanted him to get back.

when I made my claim, I said I had issues with my master shower and 2nd bathroom toilet. He hastily looked at the shower and told me they didn't have the part for it in stock without even knowing what kind of part I needed...maybe he's a magician?

Then after telling me repeatedly they don't handle stoppages (my toilet is flushing slowly), he said well I have some time to check out the toilet. After looking at it, apparently whatever was stuck in the pipes passed, but he mentioned if the problem persists they CANNOT fix it. Why look at the toilet in the first place if it's something you can't fix? Makes you wonder...

After they replace the part in my shower I will never be using them again. 2 thumbs way down!

Samantha B.

I got them through my home warranty company cause my water heater was going bad and they came out checked it, got me a new one and it actually ended up being cheaper than what I thought. They were super nice and professional and got everything done it a timely manner. Thank you!

Kelly J.

Like many others the home warranty company sent out Smith Mechanical to deal with a water leak from my bath tub. The plumber they sent spent 5 minutes taking some pictures and didn't really tell me anything. It turns out after talking to the warranty company, he wrote a very detailed description about how some of the plumbing wasn't up to code and refused to do the work. I called a different company and they found and fixed the broken pipe in about an hour. I would give less stars if possible.

Scott G.

I had a home warranty issue with our water heater slightly leaking and the company directed me to local contractor Smith Mechanical. Based on the other reviews on here, I was VERY afraid of the quality of service.

I left a voicemail and they called back within 2 hours to schedule the apt for several days later. They came out, replaced a metal pipe plug with some quick welding work after quickly identifying the issue and were out in less than 30 min, problem solved.

Very impressed with my own single experience and happy to have gotten a quick fix!

Nicholas G.

I would avoid at all costs. Came out looked at the problem for 3 minutes and bold-faced lied about the process that needed to be followed. Completely unethical. Wrote on thing on the job invoice and reported another.

Diane B.

We called them for a toilet that kept running. After they ""fixed"" it, it was still running. We called them back and the guy there yelled at us and insisted it was our water pressure or that we did something to it. He was rude and abusive. Do NOT call them.