Smith Mechanical

Scott G.

I had a home warranty issue with our water heater slightly leaking and the company directed me to local contractor Smith Mechanical. Based on the other reviews on here, I was VERY afraid of the quality of service.

I left a voicemail and they called back within 2 hours to schedule the apt for several days later. They came out, replaced a metal pipe plug with some quick welding work after quickly identifying the issue and were out in less than 30 min, problem solved.

Very impressed with my own single experience and happy to have gotten a quick fix!

Nicholas G.

I would avoid at all costs. Came out looked at the problem for 3 minutes and bold-faced lied about the process that needed to be followed. Completely unethical. Wrote on thing on the job invoice and reported another.

Diane B.

We called them for a toilet that kept running. After they ""fixed"" it, it was still running. We called them back and the guy there yelled at us and insisted it was our water pressure or that we did something to it. He was rude and abusive. Do NOT call them.

Steve S.

Buyer Be Warned...After a hot water heater issue, this company was assigned by our home warranty company to provide service. The dispatcher who set up the appointment instructed us that the plumber would ""take down the model number, serial number and do a brief diagnosis and...(most importantly) collect the check for the deductible."" He instructed that it would likely be a few days before they could get parts for the repair (without ever seeing the water heater). After the plumber was over an hour late without a phone call, he was in the house for 3 minutes including the time required to write a check. His determination: the water heater was old, the gas valve was bad and the water heater would most likely need to be replaced because parts would most likely not be available. The plumber was rude and refused to phone the authorization center for the warranty company as they asked me to have him do in order to expedite the claim. His excuse: ""If I call at this time of day, I'll wait for an hour to talk to a person. It's faster to go back to the office and file the claim online."" Which, the warranty company had stated that filing online would delay the claim. After complaining to the warranty company about the plumber's behavior, rudeness and his lack of evaluating any issues with the water heater, they have now assigned the claim to Home Depot who was able to fix the problem same day. Significant thanks to KW Mechanical who spent an hour diagnosing the problem, determined it was NOT the gas valve but was a dirty and misaligned burner causing the problem. He then cleaned the burner, realigned it and we had hot water back immediately. I wish I would have found the comments on Yelp before I every allowed Smith Mechanical in my house.

Jenny W.

Update: The next day there was some small leaking. Called Warranty company again, found out flushing WAS covered under the warranty but they wouldn't send a different company out, so Smith came back. Said I needed a new hot water heater, told me how I needed all these things that wouldn't be covered by warranty. Gave warranty company an estimate, and I would have paid another $500 out of pocket after warranty paid their part - and another $200 on top of that to remove the old hot water heater.

Called another company (Jolly Plumbing) to get an estimate. Total price $843, including removal. All covered under warranty. Since they weren't contracted with HMS I had to pay it out of pocket and get reimbursed but instead of paying $700, I paid $0 after the reimbursement.

I can't say enough bad things about this company. Rip off artists, rude, condescending, etc.

Tom L.

Zero stars (or negative) should be a choice, because these guys earn it. My home warranty folks sent them out due to a leaking toilet. They sent a guy out who took about 4 pictures and said they'd submit the findings to the warranty folks and collected $100. The issue was not covered under the warranty (which I understand).
None the less I asked to have Smith make the repairs, thinking the $100 would be applied to the cost of repairs (which is normal for most trades). Smith told us they were too busy to make the repairs.
We had to call another plumber (Pioneer Plumbing - very good by the way) who made the repair in less than 2 hours charging $125.
The reason Smith was ""too busy"" in my opinion? They already made $100 for taking pictures, so the actual repairs would of only made them another $25.
Avoid these guys like the plague.

Bert B.

Useless. I got suck with them because of my HMS warranty. They insisted on coming out even after I told them the leak wasn't exposed and then told me they couldn't do anything because exposing the leak wasn't covered. Then gave me horrible advice about how to proceed next.

Brian M.

If I could give less than 1 star, I would. This company is extremely incompetent. They were assigned to me by my home warranty company as well to inspect a leak underneath the kitchen sink. When the technician arrived he demanded his $100 immediately , performed a quick inspection under the sink and determined the leak to be coming from behind the wall. They said the cabinets would have to be removed but that they would not be able to perform that service and we would have to hire someone else. After consulting another (competent) company we determined the leak to be coming from a valve that just needed to be tightened under the sink. The warranty company confirmed Smith's incompetence by refunding the hundred dollars. So anyone reading this review who is out $100 to Smith mechanical complain to the warranty company and try to get your money back. It is possible. I will never work with this company again!

Steve C.

After a sewage backup in our basement, we were told by our home warranty company that we had to use Smith Mechanical for our plumbing needs in order for it to be covered. We called their 24 hour emergency line, only to get a voice mail message instructing us to leave our name and number and someone would contact us within 24 hours. 72 hours later, they still have not contacted us, and if we hadn't called a different plumber, we'd still be sitting in a puddle of sewage.
I really can't rate their performance, since they utterly failed to perform. If we were in a position where waiting 24 hours was a viable option, why would we be calling their 24 hour emergency number in the first place?

Stephanie P.

Smith Mechanical was also an ""approved vendor"" for my home warranty company. The service technician was at our home about 15 mins, took pictures, asked for the $100 deductible and proceeded to tell us that someone from our HWC would call us tomorrow (mind you we have been without hot water for 5 days at this point)! EXCUSE ME??? This is a joke right?? Per our HWC, Smith Mechanical does not work on our type of water heater. Really???
Both Mike and Dave were extremely RUDE and unprofessional. I will advertise for them all day long!