Smith Mechanical

Billy S.

I wish that i would have read reviews prior to allowing my home warranty company to send them to my house. They spent 3 minutes at house, wrote an estimate that was more than $1500 above what warranty company pays for the hot water heater. When I called to question the quote, he refused to return my calls and ultimately refused service through my warranty company without notifying me. Unfortunately, this company and the warranty company(Sears Home Warranty) have the system down to cover the least amount under warranty and force the customer to may a lot out of pocket and if they don't; he will refuse service. Once I emailed him and told him that I would not be recommending his company to anybody I work with or associate with he threatened to sue me.
Please do your homework better than I did and make your own choice before you allow them to provide service

R D.

Avoid at ALL COST.
Our home warranty works with Smith Mechanical. Smith was sent out to give us an estimate on our hot water heater. Smith wrote an estimate for hundreds of dollars worth of work not covered by our warranty they claimed we needed before they would do the warranty work. Sears wouldn't allow a second opinion so we were stuck paying hundreds to Smith before using our warranty or accepting a check for what Smith estimated was the cost of the warranty work. It should come as no surprise that Smiths estimate for the the warranty work was significantly less than the up front work Smith wanted out of pocket.

We paid out of pocket for a second opinion that acknowledged the same need for a replacement hot water heater part as Smith (and our original need for repair) but they didn't quote the hundreds of dollars for additional unrelated repairs. The actual hot water heater repair was a fair price that was more than Smith's estimate for warranty work.

We paid out of pocket for the work done by the second opinion and we have a working hot water. We won't renew the sears home warranty and we leaned our lesson. We also won't ever deal with or recommend Smith Mechanical.

We emailed Smith Mechanical to address the issue and were sent threats of lawsuits in response. Definitely a good sign of a reputable business.

Sydney L.

Worst customer service I've ever received. I went through my home owners warranty to schedule an appointment. Apparently the appointment I was given was unavailable so I had to pick a day that was more convenient for them.

45 minutes before my new appointment I got a call from smith mechanical asking me to reschedule because the plumber that was going to come to my home was ""sick"". When I refused, all of a sudden I was able to keep the appointment and they decided to send a different plumber.

Originally I was quoted a 4-5p arrival time. So while on the phone, I asked if the new plumber could show up at 4:30p and the representative told me ""that was pushing it."" I reminded him that my quote time to begin with was 4-5p and he agreed to 4:30p.

Upon his arrival around 4:45p, the appointment felt rushed and he mentioned his boss wanted him to get back.

when I made my claim, I said I had issues with my master shower and 2nd bathroom toilet. He hastily looked at the shower and told me they didn't have the part for it in stock without even knowing what kind of part I needed...maybe he's a magician?

Then after telling me repeatedly they don't handle stoppages (my toilet is flushing slowly), he said well I have some time to check out the toilet. After looking at it, apparently whatever was stuck in the pipes passed, but he mentioned if the problem persists they CANNOT fix it. Why look at the toilet in the first place if it's something you can't fix? Makes you wonder...

After they replace the part in my shower I will never be using them again. 2 thumbs way down!

Samantha B.

I got them through my home warranty company cause my water heater was going bad and they came out checked it, got me a new one and it actually ended up being cheaper than what I thought. They were super nice and professional and got everything done it a timely manner. Thank you!

Kelly J.

Like many others the home warranty company sent out Smith Mechanical to deal with a water leak from my bath tub. The plumber they sent spent 5 minutes taking some pictures and didn't really tell me anything. It turns out after talking to the warranty company, he wrote a very detailed description about how some of the plumbing wasn't up to code and refused to do the work. I called a different company and they found and fixed the broken pipe in about an hour. I would give less stars if possible.

Scott G.

I had a home warranty issue with our water heater slightly leaking and the company directed me to local contractor Smith Mechanical. Based on the other reviews on here, I was VERY afraid of the quality of service.

I left a voicemail and they called back within 2 hours to schedule the apt for several days later. They came out, replaced a metal pipe plug with some quick welding work after quickly identifying the issue and were out in less than 30 min, problem solved.

Very impressed with my own single experience and happy to have gotten a quick fix!

Nicholas G.

I would avoid at all costs. Came out looked at the problem for 3 minutes and bold-faced lied about the process that needed to be followed. Completely unethical. Wrote on thing on the job invoice and reported another.

Diane B.

We called them for a toilet that kept running. After they ""fixed"" it, it was still running. We called them back and the guy there yelled at us and insisted it was our water pressure or that we did something to it. He was rude and abusive. Do NOT call them.

Steve S.

Buyer Be Warned...After a hot water heater issue, this company was assigned by our home warranty company to provide service. The dispatcher who set up the appointment instructed us that the plumber would ""take down the model number, serial number and do a brief diagnosis and...(most importantly) collect the check for the deductible."" He instructed that it would likely be a few days before they could get parts for the repair (without ever seeing the water heater). After the plumber was over an hour late without a phone call, he was in the house for 3 minutes including the time required to write a check. His determination: the water heater was old, the gas valve was bad and the water heater would most likely need to be replaced because parts would most likely not be available. The plumber was rude and refused to phone the authorization center for the warranty company as they asked me to have him do in order to expedite the claim. His excuse: ""If I call at this time of day, I'll wait for an hour to talk to a person. It's faster to go back to the office and file the claim online."" Which, the warranty company had stated that filing online would delay the claim. After complaining to the warranty company about the plumber's behavior, rudeness and his lack of evaluating any issues with the water heater, they have now assigned the claim to Home Depot who was able to fix the problem same day. Significant thanks to KW Mechanical who spent an hour diagnosing the problem, determined it was NOT the gas valve but was a dirty and misaligned burner causing the problem. He then cleaned the burner, realigned it and we had hot water back immediately. I wish I would have found the comments on Yelp before I every allowed Smith Mechanical in my house.

Jenny W.

Update: The next day there was some small leaking. Called Warranty company again, found out flushing WAS covered under the warranty but they wouldn't send a different company out, so Smith came back. Said I needed a new hot water heater, told me how I needed all these things that wouldn't be covered by warranty. Gave warranty company an estimate, and I would have paid another $500 out of pocket after warranty paid their part - and another $200 on top of that to remove the old hot water heater.

Called another company (Jolly Plumbing) to get an estimate. Total price $843, including removal. All covered under warranty. Since they weren't contracted with HMS I had to pay it out of pocket and get reimbursed but instead of paying $700, I paid $0 after the reimbursement.

I can't say enough bad things about this company. Rip off artists, rude, condescending, etc.