Smith & Keene Electric Service

Trisha C.

Absolutely hideous service. Many of their technicians do not know what they are doing. When their own techs mention that they have ""never seen anything like this before"" in regard to how the system is installed, and their company is the one who installed the HVAC systems in the first place, that is a problem. I have managed two properties with almost 500 apartments where Smith & Keene installed the HVAC systems during construction, and both properties had dozens and dozens of issues and warranty requests from day one. 5 years later, we have spent thousands of dollars having their mistakes corrected. Most recently, they were called out to check two A/C units not working. The techs conclusion was the defrost boards needed to be replaced, and charged us their $89 diagnostic fee for each. No surprise that when we replaced the boards, it did not fix the issue and the A/C still would not work on either system. Not to mention, their techs had already been out for both of these systems prior, and their repairs clearly did not fix them. What we finally found with both units was bad wiring, and spent $1,730 having them properly repaired. The prior repair for one of these by a Smith & Keene tech was re-wiring, so it seems that their tech caused the issue in the first place. I called to request they waive these fees since their techs were wrong, and did nothing for us but cost us time, however, they their managers response was, ""the invoices stand as is"". Apparently they are in such demand that they don't mind losing a customer and 200+ units over $178. As a manager myself, and in a world where customer service is now almost nonexistent, I take pride in going the extra mile for my customers and make sure they know they are appreciated. And in the end, it's about doing what is fair and just.

Heather S.

We do NOT recommend Smith and Keen and count us in the BE AWARE CLUB that will NEVER call Smith and Keene again. Not HONEST company. We had AC replaced and they have put the wrong size in our downstairs. They took out a 3 ton and replaced it with a 2 1/2 and claim if they put back a 3 ton we would have mold all over the walls. Not true!!! we had a 3 ton for 15 years and now we are hot as can be with a 2 1/2. They tell us to get celling fans in all rooms and close drapes and all blinds to make it cooler. Unbelievable!!!! We had another company come out and measure and they claim We should have a 3 ton and to contact a attorney to give us what we had. You should NOT have to go through all this.

Bob G.

After having used Smith and Keene for HVAC and generator install and service for several years on two different properties, my generator recently required service. After spending two days diagnosing the issue, the technician determined that the regulator was the issue and he left me with a $507 estimate which indicated it would take THREE HOURS to effect the repair.... After seeking a second opinion from a competitor, the competitor's tech spent about an hour on the replacement and that included going to Home Depot for a pipe fitting.... Count me in the club that will NEVER call Smith and Keene again.

Kwn H.

I'm on the fence about the company Smith and Keene. I have an issue of the downstairs not warming and the technician correctly diagnosed the problem of the thermostat not recognizing the heat pump. What I have and issue is with the price to replace the thermostat was over $300 including the service fee. That is way to pricey for a $50 buck device. Not the tech's fault but gosh, that is way to high.

Chuck C.

We requested a quote from Smith and Keene for a whole house generator. The salesman spent about two hours going over our needs and specifications. He was pushing a 37kw models for $30,000 which was more than we needed, then he backed off and quoted us $17,000 for a 22kw, again much higher than we wanted to pay. As he left, he promised to send us a written quote, but 8 weeks later, has never managed to do that. We got other quotes for identical models for almost half the price he was quoting verbally. When we called to request the quote, we got a nasty call back from him. Needless to say, we have given our business to another company! We would never recommend Smith and Keene, unless you have money to burn and price is no object! Think twice before you do business with them!

Lemika ..

Not recommend this smith & keene to anyone. Be aware! You will be hooked after you called them. Be prepared big money to give them for nothing and zero resolution once they come to your house! This company (and its workers) just try to make $$$, they're not honest of service for any thing that related to your house HVAC. My system was installed by this contractor several years ago. The new installation was fine as several years ago. But the repair/service from smith & keene is very bad. I called them and a lady in office hooked me up with a tech on the field. He came to my house and checked why my Carrier Infinity AC not working properly, because there is no cooling air coming out inside the house. After he open the outside AC panel and touched pipes around the unit, he told me that there is hard to find the problem and right now the AC unit working fine!? Approx about ten minutes checked he put the panel back and he was not even come inside to check other AC's related components, he asked me for $89 of service call (?) without any result/resolution! After paid him with CC there was no paper or receipt for me. He told me he'll mail hard copy to my address then he left. I checked account in my CC and the charge was already posted. I waited over a week but there is no receipt by mail, nothing and I had to contacted the office. Currently, I still don't have invoice receipt that smith & keene charged me for a tech person was unable to find error on my AC. Avoid this company. Try to find the other vendor with good knowledge and honestly working that help customers to resolve HVAC problem. Not just come then go. This is bad habit of service. This contractor come to customer's house just for one purpose: collect free money from customers; once they stepped on your property they will charge right after every 10 to 15 minutes without give customer advice, even thing(s) they are unable to identify the symptom on HVAC.
(Addition information: One week later, I had other different and trusted HVAC contractor company from other area came to my house and checked the entire system, he used his multimeter and other digital gauges to read/check electrical components, gas coils, checked inhouse thermostat, inside coils/tubes, air filter, drainage pipes, etc... and he found that the capacitor inside the outdoor my AC unit needed to be replaced. He explained to me that there are six major problems that the AC unit won't cooling air inside the house. He did replaced the capacitor in the next few days (this part needed order) and charged me one time with fair price (as he came to my house twice)). My AC unit is running and producing the cooling air very good now, but this result because of without smith & keene involved!

Terance C.

I had a heat pump installed from Smith & Keene...I am very pleased with the product....My home has never fell so cool...My hat is off to the 2 AC installers Jonathan Mulder and Sam...They did excellent work..
Also, the 2 electricians Ricky and Jay up graded service to 200amp....They did outstanding work....All of the people who worked my job was very professional and informative....They kept me updated with what was going on with the installation.......

Schronda D.

I would like to thank Jacob Tanner and his Co-worker for providing excellent service on installing our HVAC system! Jacob Tanner was very professional and is an asset to your company! Thanks Mr. and Mrs. Simon Daniels

Skip U.

Be very careful using SMITH&KEENE heating and air the WORST they send incompetent employees to do an install on a new build when i confronted the builder ( Custom homes of Virginia)about install he said his home was installed that sloppy as what i was seeing. it was as unprofessional as any system i have ever seen i have a three story condo with the main cold air return in the stairway between the second and third floor that is feed with a 14"" flex ducting 3 ft max from unit a second cold air return on the first floor within 4' of stairway (heat rises I was told i had know clue) which depends on a vortex of air to pull the cold air up 20' with a 10"" max hard wall ducting to HVAC unit a third one in master bed room with and 8"" flex that don't pull hard enough to hold a sheet of toilet paper. my HVAC is zoned in two zones thermostat in down stairs in 1 zone and the second thermostat in hallway of seconded floor first time they wired it was behind bedroom door. they moved thermostat at my request. my point is my thermoset reading downstairs will read 67 my upstairs today 74 i have seen a 10 degree spread. they say its the location of thermostat i requested them to bring an Anemometer it could all be settled. they did someone out they put in a damper on third floor complained about it was builders (Custom Home of Virginia) fault and commented how bad the work was installed by coworkers. Also they showed me install plans of HVAC when i told him it wasn't my Condo i was told i needed to hold plans upside down over my head to read. The whole system is a Joke BEWARE!!

Amanda S.

They claim that customer service is #1 as you listen to their recording while you are on hold. I scheduled an appointment for a listing between 8-9 am. The tech was to call me on their way. At 8:45 am I still had not seen a tech or received a call so I called the company. When I told the receptionist who answered the phone someone was to be out here between 8-9 am she said well it's only 8:45. Yes that's correct, but they were supposed to call and so far no one has. She put me on hold for 15 minutes until it finally rang back to the other receptionist Amanda. She is very helpful and apologized and put me on hold to find out what was going on. Needless to say I have to reschedule as they have put me behind on my day.