Smith Heating & Cooling

Nancy B.

I'm sorry to say that in the past we have had very good service with Smith Heating and Cooling but our recent experience was very poor. The communication is very lacking and they didn't even respond to us for the promised estimate. I would advise to look elsewhere.

Larry S.

Had these guys do a do a furnace repair. Went out of service again shortly after. Very disappointing.

Dawn S.

John did a great job servicing our furnace. He provided a great evaluation and was efficient, courteous and knowledgeable. I will use this company again and highly recommend.

Ken O.

I thought I was getting a good deal with a fireplace check up with a coupon I got from them. 1st thing was they canceled the 1st appointment on the day of, after I had already adjusted my work schedule. We did reschedule and the tech arrived within the promised time frame. About 10 minutes into the service he broke the glass all over the floor. Stated that had never happened to him before. He said he would order the glass and replaced a part within the fireplace. After not hearing anything for 2 weeks I called the office and the gal who answered the phone was very rude, stated she could not help me and the guy that could was not in today. Finally got a hold of him a couple days later and said the glass had to be shipped by truck because it was breakable.... long story short is I was without the fireplace for over 4 weeks. I will not be using this company again.

Dean G.

Have used Smith Heating & Cooling for years, as have some of my friends. Highly recommend them. They are timely and reasonable.

Ron F.

Do Not use these guys!!! On 7/13/16 I came home to my central air flooding my basement, I called Smiths and it was an after hours call costing me a 135 bucks for them to even come to my house. The guy showed up, said nothing was wrong and left. Three weeks later my basement had water all over the floor from the AC again. The same guy showed up again and left saying nothing is wrong. I talked to his boss Kyle the following day, saying the same guy would be back at my house at 3pm. I arrived at the house at 2:53 and found a note on the door saying sorry we missed you, and it said 3pm on the note. I again called Kyle and he did nothing but back pedal, now I am looking for a different company to fix my issue. Long story short, I just don't want good people to deal with a company like this, don't allow these people in your home, they don't deserve your money or time.

Andrea H.

Cannot recommend. Was given questionable advice by their technician, and not happy with work performed during service call to clean fireplaces and inspect for safety/possible replacement. Plus I was told I would receive a quote to replace my system. I never did get that quote. I called and requested a return call from the owner as a small business owner myself I felt this was a better way to handle things rather than leave a negative review. My call was returned by Marty (unsure of his title). Marty informed me that the owner did not handle calls like mine. (Funny at that point I had not told anyone why I wanted to speak with the owner, nor was there any indication that I was even remotely displeased.) Marty was rude and condescending before he even found out the reason I was calling. He argued with me and basically called me a liar. All this when I was simply calling to inform the owner of my experience... I just felt that as a business owner I would want to know... Personally I would rather give my money to a company that cares more about doing a good job, properly training their employees and overall customer satisfaction. And certainly one that shows basic respect for one human to another.

Dorothy Y.

I have used Smith Heating for several years for my rental properties and my home. Their office staff is friendly and helpful, their technicians are prompt and strive to get the job done, quite often finding a less expensive alternative which is greatly appreciated. When I call them they remember me which is nice.
Highly recommend Smith Heating & Cooling.

Jennifer S.

I have been using Smith Heating for our families heating/cooling needs for 15 years. Fifteen years ago, I was pregnant and it was a very hot summer. They came out within 48 hrs and installed air conditioning. Marty has worked there since I became a customer and has always helped us when needed. Over this last 4th of July, our AC went out. We called on Saturday and were offered an emergency visit or they could come on Monday. We choose for the Monday appointment and when I called at 8:30 am, Marty said we were the second visit of the day. What service! I highly recommend Smith Heating and I will use them for the next 15 years.

Judy R.

The review above seems to be from Chicago, and may be for a different business. I have never had trouble with the quality of service from Smith Heating in Spokane, WA