Smelly Mel's Plumbing

j s.

The technician came out and was very thorough in his work. Explain everything he did and gave me a detailed report. Very professional.

Min N.

Great service. Had a backed up toilet. Came out the next day. Donie looked into it and of course when he is there it starts to work! However, to ensure there would be no issues after he left, he looked at all the piping and made sure that on every flush he could hear the drain out in the street working properly. I appreciate that and I have had no issues since. Will definitely use them again.

Tim R.

I had used Smelly Mel's for nearly a decade but recently had an unfortunate experience with them which will cause me not to use them again.

I had their plumber look at three jobs at our second home which my son currently lives at. We had one of them completed that day, and he gave us estimates on the other two jobs .

One of the jobs was to work on the upstairs sink, which is quite old. It was apparent the plumber had not seen that type of sink before and said the reason for the high cost was because he was going to have to remove the sink from the wall (the estimate was for $1795). After hearing the estimate later in the day, my wife told me that there's actually a screw directly underneath the cover and that it comes off very easily.

I had my son remove the cover and ask them if they can come back over again and give us a new estimate on the sink. Their dispatcher initially said there would be no change. My son asked if he could send a picture showing that the pipes were exposed and the plumber had complete accessibility now. They looked at it and still insisted that the cost would be the same .

I had my son call Roto-Rooter and they came over and fixed the job for $541. Their plumber also opined that he didn't get into the plumbing business to overcharge people.

I'm quite disappointed about this experience and in good conscience can't use their company again. I'm also curious after having this experience how many other jobs I was overcharged for over the years.

Mark J.

Donie just installed a kitchen faucet for us. He was on-time, efficient, super informative and helpful. Smelly Mel's is not the cheapest plumbing service but over the years we keep coming back to them because their service people are excellent and do great work. They're worth it. Thanks!

lovetoeat p.

Sewer lateral was replaced by smelly Mel. A few months later, after a few days of rain, the clean out hole close to the house became lopsided and a 2 feet by 2 feet sinkhole developed next to it. After we called smelly Mel to let them know about this, they asked for a picture of the problem and sent a technician out to check it the next day.

Juan came at the end of the work day and spent a long time carefully examining the sewer lateral from the clean out hole to the city main. He also looked in the opposite direction towards the house foundation to make sure the hole that developed did not compromise the integrity of the sewer pipe. He was clear and professional in letting us know the results of the video and that the solution would be compacting the soil well.

The next day, Juan returned in the middle of the day with additional dirt and a compacting machine to make sure the ground was properly compacted. Afterwards he and his teammate used water to clean up the dirt and left the area tidy.

We are impressed with Juan and his teammate's professionalism and care that they put into their work.

Nate T.

Fantastic service. I had a water line leak in the attic and service technician Steve did a great job locating the leak and documented with photos so that we could evaluate the options. The leak was in a very tight spot, but that did not cause and issue. I'm very impressed with the prompt and professional. 10/10 will use again.

Vicky G.

Had sewage pipes replaced. Work was done well and pricing was fair.
Nice to receive a senior discount. Only negative comment would be that communication between the office and myself was a bit off at times. Otherwise a great job!

Kay B.

French less sewer replacement with minimal fuss. Paid less than half what my GC quoted for a full and unnecessary, complicated replacement.

Bryan T.

Please be forewarned. Smelly Mel's Plumbing does not deal in good faith when something goes wrong with their work. I would highly discourage hiring them for anything. We were awarded $1,000 in small claims court because Smelly Mel's cashed a four year old check after a previous small claims judgement with them was settled. It has been a year, and they have broken the law as they have not paid the judgement. If they ever pay us what the judge awarded us, I will take down this review.

Dean B.

Great fast service-expensive yes/they took my toilet off -ran a snake/trap took maybe a hour/they cleaned up the mess/very happy w the outcome/thanks