Smart Rooter & Plumbing

Vic F.

Oh no!!! Had a water heater fail at 6:30 in the morning where the drain valve popped off and dumped 30 gallons of hot water all over my place. Cleaned it up and proceeded to find a plumber that would answer the phone at 7:00 in the morning. Left several messages with about half a dozen plumbers in the area and Jim at SmartRooter was only one to return my call within the hour. He truly is on the ball 24/7, which led me to believe he is truly about customer service. After hanging up, he was here within 50 minutes...talk about caring, I like it!

He and his crew were masked ala COVID, courteous, and protected the work surface...they demonstrated that they were truly are professionals even before turning one wrench. As 99.9% of us have that dread of the unknown house problems and if who you called would get it done right. Smart Rooter is the real deal. In my case it was clear that the unit needed be replaced, since it was way over due, who knew water heaters needed to be replaced every 15-20 years, its not a life time item folks. Jim also diagnosed a problem with the ""isolation valve"" in the plumbing which also needed to be swapped out since the valve was 30+ yrs old along with the water heater. He got that replaced while pulling out the old unit. They came back with a replacement water heater and necessary hardware in a couple of hours. Nice to see they had a true plumbing brand unit with them and not some do it yourself big-box store unit, you truly get what you pay for in my experience. They spent the next few hours setting up the water heater with requisite hardware and safety parts. And finally took to the time to double check functioning and explained the settings on it.

In less than a day he got the job done and hot water was running at home again, yay! I wouldn't hesitate to call Jim and SmartRooter again. He took the time to explain what the problem was, came up with a fair quote, got the replacement, installed it properly and cleaned up...no plumber dread or butt crack here. They will take care of you and your waterworks!!!

Grace W.

Jimmy came out in an hour after I called. He was professional and did a great job for my dad. He had a clog that cause the kitchen water to come out of the bathroom sink. We would definitely use this company again for any plumbing issues.

Ron C.

Jim and Randy did a great job! They have brand new equipment and their snake cleared our drain and the replaced the pipe we had broke in a jiffy! They really are ""smart"" and deduced our problem, fixed it, checked their work 3 times to be certain. I'll be calling them again when it comes time to redo the kitchen! They even cleaned up everything before they left! Who does that?

Sarah P.

Got back to me right away and was out here within an hour. Quick, efficient, and professional--highly recommend.

Alice B.

I had a clogged sewer line. The boss answered the phone immediately and told me they'd come after the job they were working on. They did and worked extremely hard to get my problem fixed. They were very professional and were masked the entire time.

Rob D.

These guys were great - recommended to me from a neighbor on Nextoor, they did what they said on the tin. I texted Jim and he got back to me within minutes. They happened to be in the neighborhood, so they swung by to check out my problem. (The toilet needed to be leveled, steadied and reseated.)

In an hour they had removed the toilet, repositioned it, replaced the gasket, bolted it down and recaulked. Like new, in and out.

Calling them again for any other plumbing issues.

jeff s.

Jim and his sidekick Randy were awesome. They did above and beyond to resolve the issues. They spent the time to show me what caused the problem and what they are doing to resolve it and offered me advice on how to prevent it from happening. Great service

Norman Y.

We have an emergency of my property in San Leandro. I posted the request in Yelp and Jim is the first one to call me in 5 min. He came to my house in an hours and fix the problem. There are some roots in the main line. Jim not only clean up the mess but also use the camera to see if there are more roots inside without charging. Very good service and professional. We will highly recommend Smart Rooter for any Plumbing works.

Dorota G.

I recently had a pleasure to meet Jim. He did a great job by unclogging the bathtub. Communication via yelp was quick and on point. Jim was able to fix our issue the next day. He is such a professional regards work and safety during pandemic times. I highly recommend this company.

Justan C.

We wanted a local (Alameda) team to support local and saw the reviews and was eager to move forward with Smart Rooter & Plumbing. All communication was done through Yelp and things went smoothly until the team member arrived.

I ended up laughing it off, but the experience was unreal. Upon his arriving I offered a welcoming hello and thanks for coming out, coffee, tea, or something else to drink. What I received in response was nothing. No response whatsoever. No greeting, no introduction, no anything. After a few minutes of silence I wondered if there was a language barrier. When he did end up speaking, I realized he was just unprofessional.

I showed him what he asked for but was ignored when I asked any questions. When he was finished I was told that the estimate would come later that day. I wrote off Smart Rooter & Plumbing immediately after I got a text message with just a dollar amount for the estimate, even though their quote was lower than others.