SMART Plumbing Hawaii

Jamie N.

Incompetent! Called to set up an appointment- didn't get an appointment until the following week. I clearly told Lance several times that I have no phone and no internet where I am located and would not get a confirmation email or call. The morning of the appointment, I waited 2 hours before driving into town only to see an email ""we won't come with out confirmation to this email"". I called Lance who said ""oh yeah, that's right, you did say that, well we can put you on a waiting list""... If they can't handle simple instructions such as that - I wouldn't trust them with complex matters like plumbing.

Kristin M.

This plumbing company is awesome! I have had great experiences every time I worked with them. Super professional and clean clean clean. I look forward to working with them from now and into the future!

Rosie C.

BEST. CLEANEST. MOST EFFICIENT plumbers I've had work for me. Noticed their ad @ Hilo burger joint & saw that they had also fixed the leaky old faucet in the women's restroom & changed it to a beautiful sensor faucet. I requested a bid for that same faucet to be in my half bathroom & full bath & it was way less of an expense than other plumbers I've considered! So I obviously set an appointment with Gabe, the plumber & his wife Lei who were very friendly for the next day & the guys were on time & were in & out within just a little over an hour! Very clean & beautiful job they did I would definitely recommend them for any plumbing job.

Mike K.

after years of dealing with plumbers in hilo that dont want to work on repair jobs it was a pleasure to call smart plumbing. lance had a appointment scheduled for the next day, went around finding the exact parts i need to fix my situation. gabriel came out the next day and within a hour had the pluming situation fixed. the best pluming service i have ever had in the last 25 years in hilo.

Terrence K.

Gabriel is a pro at what he does. If you need a plumber I highly recommend Smart Plumbing Hawaii. They got me out of 1 jam and I've already scheduled their services for another job. Lei has great communication on the office side and they make a great team. #2 Another job well done. My expectations were exceeded! Thank you for being the professional team I can count on. They are the #SMART choice for your #plumbing needs in #Hawaii. Here we are again. Kitchen sink leaking and when my tenant sent me pictures of buckets catching the water underneath I knew I needed to contact Gabriel and Lei to get on the schedule for repair. Smart Plumbing Hawaii continues to exceed my expectations. Professional, courteous and fair are words that describe the team at Smart Plumbing Hawaii. I will continue to utilize their services for my rental property and encourage other landlords to take a look at Smart Plumbing Hawaii as their go to plumber. Thank you again Smart Plumbing Hawaii for a job well done. Until the next time.......

William P.

We have used Smart Plumbing Hawaii's services several times. We have been beyond satisfied each time. This last instance was for a large project; replacing stolen plumbing items from a foreclosed home we bought. It was a complicated job, due to the bank's complicated renovation loan requirements. Lei, who runs the office, made the administrative end happen smoothly. Gabriel came out and took the time to do the job right. He made sure that I was happy with where the items were placed, and educated me about how to service them in the future. The install looks great, and even the bank's inspector was quite impressed with his work.

Shaiya R.

An excellent and professional company with some very nice employees. We scheduled our initial appointment online, then Lance called and was able to move our appointment to an earlier time. Gabriel arrived on time, quickly identified a few fairly serious plumbing issues in our new (to us) house, and recommended how they be dealt with. He worked quickly, cleaned up afterwards, and was sweet and friendly throughout. In the end, we received an itemized receipt and were able to pay by credit card (yay)! Their charges are currently $96/hour or $24 for each 15 minute increment. Can't wait for another plumbing emergency so we can work with these guys again! Not really. But it's good to know we have someone we can rely on when an emergency strikes.

Billy R.

Gabriel is awesome! Professional and trustworthy. We had a pipe in our ceiling that's been leaking for months. I thought I could fix it myself but it continued to leak. Our ceiling became saturated with water and started molding. We called smart plumbing and they fixed the problem right away. Gabriel is efficient, thorough and reliable. I wish I called him sooner. If you have a plumbing problem, don't try to fix the problem yourself. Call smart plumbing. I will definitely be calling him again for any and all plumbing needs.

April S.

Smart Plumbing has everything: a very competent plumber who shows up as scheduled, does the job very well, conducts himself professionally; and an office manager who is efficient, personable, and ready to help and accommodate to your needs. There is even a website! Gabe fixed the toilet issue I called about originally, and on request, then scheduled another visit to address a separate plumbing issue for which additional material was needed. Total cost for the two jobs was reasonable--very reasonable, in fact. Smart Plumbing has been in Hilo for a year, after years of experience on the mainland, and as is apparent from the other Yelp reviews, is already establishing themselves as the people to go to when you need plumbing help in Hilo. I have told many friends about Smart Plumbing. It's also nice that it is a husband-wife team, the wife Lei being a Hawaii person.

Cathrine W.

I had a plumbing emergency - and of course, it occurred just a couple days before I was headed to the mainland. Respectfully, I cannot believe that last reviewer could have been talking about Gabriel and his business. I was contacted right away after sending them out my SOS. Because this happened just before a weekend, I was frantic to get the problem taken care of. Gabriel's friendly wife spoke to me twice on the phone during her personal time off. They listened to what was going on and assured me that he would do his best to come out Monday, despite his busy schedule. He did indeed come out. He is a kind, patient and friendly man and had the entire disgusting problem sorted in less than two hours. I expected to be charged a lot of money - instead, he handed me a bill for $147. WOW! I am a home owner and a business woman here in Hilo. For me to say that I was impressed with Smart Plumbing is really saying a lot. I will never call anyone else for my plumbing needs and I will be sure to be passing his business cards around to my friends and associates. My sincerest thanks to both of you for taking such great care of me!