Smart Plumbers & Rooters

Barbara R.

I recommend Smart Plumbers. They did not charge to come to my house and the plumber came the same day and gave me a reasonable estimate then and there without having to call in to the office. After deciding to go with them, Federico came out the next day and did a great job fixing my problem. Everything was done so efficiently and easily I had to sit down and write this review. I have never written a review about plumbers before, but had to share my good experience.

D B.

One of their technicians showed up for an old dead water heater at my 95 yr old mother in laws house. Speaking with my wife at the beginning, the manager told us he was sending one of his senior techs to do the job. We live 3 hrs away. They were instructed to correspond with us at every decision making point and not just my dementia suffering mother in law. I spoke to the tech, who drained it and proposed a solution not to replace it for over 2K. That was the first red flag I should not have ignored. I asked him how much to replace it and he said $1800. I asked him what brand water heater he'd put in and he said top of the line AO Smith. He told me he needed to replace the shut off valve as well. I asked him if that was included in the quote and he said yes. I told him to send me the estimate. When I received an estimate from him as requested it was for $2350...really? I told him no way and he said he'd do it for $1800 as originally quoted. After he completed the job I requested a picture sent. He had installed a Bradford-White water heater and did not change the shut off valve. Then when confronted he told me a Bradford-White was made by AO Smith....utter nonsense. I told him he lied to me and he said sorry. Later he told me if he installed an AO Smith, he'd have to charge me an additional $250 and he didn't want to replace the valve after all because the job can be a delicate operation. I was done talking to the installer so I spoke to his manager who said he'd talk to the owner and get back to me. The tech left the house. After waiting and never receiving a call from the manager that day or the next, a different tech showed up at my mother in laws home and tried to get her to pay for the unwanted, newly installed water heater. My wife happened to be on the phone with her mom when he arrived, and we were able to stop her mother from paying for the unauthorized water heater installation. Unbeknownst to us, they had reduced the bill by $200. This all transpired while my wife and I were still waiting to hear back from a manager to agree on the next step we were going to take. They evidently thought strong arming a 95 year old woman who can't think straight was the best way to solve the mess created by the installing technician. I had to insist he leave and have his manager call me.

The way this company handled their original tech's deception is despicable. I could not believe anything they told me after what had transpired, discovering lie after lie from beginning to end. They are like used car salesmen in my opinion. They caused the entire family an enormous amount of emotional stress, when only a water heater needed to be replaced.

We were still willing to try and work out a solution with them but never got a call from their manager again. My wife's family finally decided they did not want to do business with Smart Plumbers at all, and a tech came back the next day and removed the water heater after I spoke with someone at the main office to inform them we were going to have nothing more to do with their company.

I've done a lot of serious plumbing in my life and they ran into someone they could not BS. Home Depot is charging $1300 plus tax to put in a high end Rheem water heater today. What a relief.

Comment on Comment: We were waiting for your response, even into the next day when the different plumber showed up to my mother-in-law's house without any agreement before hand to bother her. I'm not saying anything negative regarding the second plumber or the dispatcher. I'm sorry they had to get in the middle of the mess. I specifically did not mention anyone's name. Offering a free water heater 15 minutes after I post an honest review here cannot make up for what happened. Why would we sell out or take the chance for more mess? Again we were still willing to work things out if you had followed up as promised. Not hearing from you changed my wife's family's desire to have anything to do with your company. They'd rather pay for a new installation from another company.

D L.

This review is for Christopher. He came to my house to fix my shower's slow drain. He charged me $550 for only 10 minutes work and told me there is no guarantee that what he did will help the slow drain issue. I would not recommend him to anyone ! Terrible terrible terrible

Liz M.

We have used Smart Plumbers and Rooters several times and have always been happy. This last time was no exception. We needed a toilet replacement quickly with no time to go shopping, guests about to descend, etc. Patrick really helped us, advising us on a few different toilets and which one would best serve our needs. The time save for us was huge. The install was great and the toilet has been too!

Louise C.

We had a major problem with a toilet, raining through the floor into a closet below. I called at 10:20 AM. Joel came and removed the toilet, showed me the problem and explained my options, then cut out the old flange and installed a new one and seal, replaced the toilet, tested the repair, and checked from below too. I have paid and he has left, and it is 1:00 PM. Two and a half hours from first call to me sitting and doing this review. What fantastic and skilled service!

Melinda W.

Called the (650) 967-2288 asking for a plumber. Told the woman it wasn't urgent. Arranged one for today between 1-3. Called at 3:15 to see where the plumber was and the same woman told me I called and cancelled. I told her I never cancelled and that I had been sitting here waiting and she hung up on me. I called back and some guy answered and was really kind of a dick and got short with me because this woman was in his ear. I've used them many times in the past. Will never use them again.

Derek T.

They were available on the weekend and showed up promptly to unclog my sink and replace my disposal. I am pleased with the service.

Kate B.

Fantastic prompt service! Used smart plumber for a clogged disposal on a Sunday afternoon and they were fantastic.

Xiulan L.

I have used Smart Plumbers in the past for our company's repairs, so this is why I chose them to replace the thermo-coupler on my home water heater. Joel arrived promptly and did the job well. When there was a miscommunication in the estimate and job price, Jin worked with me to make things right. I would use this company again and will continue to give them my business.

Jeffrey O.

Needed my water heater replaced. Chris came right over to give an estimate, and was able to answer all my questions about what type of heater to replace it with, and any code upgrades that were needed.

He was able to do the replacement on a Sunday, it only took a couple of hours, and was a very neat and professional job.

I would not hesitate to use Smart Plumbers (and especially Chris) again for any plumbing jobs in the future.