Smart Plumbers & Rooters

Keren G.

Worst experience ever! Scheduled an estimate, the guy named Alex came spent 15 min on Saturday and promised to email the estimate by Monday. No estimate by Tuesday, so I called the company to check what's going on, they promised to get the estimate within 30 min-nothing! Wednesday- called again, nothing! Thursday spoke again with the office and requested another plumber- obviously I cannot rely on that guy... Saturday- another estimator came in, promised to email by Sunday... Guess what-nothing! Company cannot make sure to give an estimate- won't have my business!!!

Judy H.

It is ridiculous that the worker left our project half done even we have a contract with the company. How can you trust a company like this? I can't image how did they get so many positive reviews

Bruce K.

We are so happy with our experience with Smart Plumbers & Rooter this morning, especially with Walter Rall, the plumber that did the work. A pipe to our backyard faucet had broken and we had to shut our water off. Walter came and fixed the problem.

We called Smart Plumbers at 6 pm. The woman we spoke to tried to get someone over immediately but wasn't able to schedule anyone before 9:30 am the next day. In the morning, however, they called and said someone would be there between 8 and 8:30 am. Walter showed up shortly after 8 am! He assessed our very difficult situation and resolved the problem quickly and cost effectively. Throughout the repair, Walter explained what he was doing and why. He even gave me a couple of tips and explained some techniques and processes he was using.

Sophia S.

This is a great outfit to use in time of need. Joel our plumber was professional and very nice and worked with a sense of urgency. Shauna, the office manager was also great. she got us in when there was a cancellation and followed up until Joel showed up with our water heater. she was caring and understanding when our water heater broke loose and spilled down our street. With our draught you can understand why it was important to have someone take care of this as soon as possible. Joel and his apprentice worked hard and non-stop and was completed within a few hours. Joel even made sure the water worked in the house and shower and showed me how to change water temperature. Besides doing a great job for us, I appreciated their caring attitude towards their customers, especially at a stressful time. So, thank you Joel, Shauna & apprentice (sorry I didn't get his name).

Greg J.

To Whom It May Concern,

I am so unhappy with your recommendation of Smart Plumbers, Inc. after trusting your company over the years.

How dare you recommend a company that has such incompetent, rude and unprofessional employees as those at Smart Plumbers, Inc. One business owner to another, this was a very bad choice.

I made an appointment for Saturday at 10:00 a.m. and after 10 phone calls to the office the driver finally showed up at 11:30 a.m.

When we made the appointment we expressed that we had renters in the property and they only had a certain window that they were able to let the plumber in.

We called at 10:32 a.m. to the office and Shaina stated that she would contact the driver and call us back. At 10:47 we called Shaina back and she said the driver had been stuck in an accident, not in it, but was on his way.

We called again at 11:10 and Shaina told us that he was 2 minutes away. At 11:21 we called and Shaina shared the driver's GPS location in a play by play sort of way. Basically from what I gathered, the driver was too incompetent to even find the address.

When he finally arrived, we expressed our anger at his lateness. He said, ""I just started my shift!"" ""Do you want my service?"" My husband said "" At this point NO! We are done!""

The driver was extremely rude and disrespectful. This is a company that is supposed to provide a service to customers in need. This guy didn't care at all!

We waited in the car in front of our rental property waiting to meet the plumber so as to not inconvenience our renters and instead, We were more than inconvenienced. Our TIME is worth just as much as anyone else's. Plumbers and other Service companies charge for their time ""on the Job"", and travel time. Well, our time should be charged at $300.00 an hour too, in our professions. How dare you waste our time as DIAMOND CERTIFIED!

This review will be posted on YELP and sent to the owner of the company. Oh by the way, the owner, Mr. Jin Lee, was ""on the phone"" when I called to register my complaint and now it is 6:30p.m. on Saturday night and I still have not heard from him. That is very poor customer service. Especially for a so called DIAMOND CERTIFIED COMPANY. I have done a lot of research on how a company gets their rating and this company should not be anywhere in this rating system. No matter how much they pay you to be on your website and for your service. Money can't buy QUALITY CUSTOMER SERVICE.

We will never use a Diamond Certified Company again. Seems, our own research is better in quality customer service.

Not Sincerely,

Unsatisfied Customer
Julianne & Greg

Sara S.

Very Pleased with their service. He came on time and was willing to stay longer for pg&e to come and turn on the gas so that we can test the heater.

O S.

Professional, courteous, and timely. We've used them on many occasions. Perhaps not the cheapest, but they do good work, will come anytime and stand behind their work. Five stars.

Stan W.

Used Smart Plumbing for unclogging my sewer line and installing a 2-way clean-out. Alex did the job. He was cordial, careful, and explained everything he was doing. I am 100% satisfied with his work.

I recommend Alex/Smart Plumbing.

Xiaodong M.

Made appointment but not showing up without any notice, phone call, wasting my two hours at home. Very unprofessional!!!

Holly C.

Very, very pleased. I will call them again should I ever need a plumber again. Robert was sent to the house and he was very courteous and extremely knowledgable. I had a great experience with the company.