Smart Choice Plumbing & Rooter

Dara M.

Due to the overwhelming number of positive reviews on Yelp, I contacted Smart Choice Plumbing for an appraisal to replace my gas line. They responded quickly and arrived the next day to evaluate the project. We were informed that a valuation would be sent to my email that night. Our contractor assisted in negotiating with this company. An early red flag was the comment that shut-off-valves were not necessary- they are mandated by code. No formal measurements were taken. Smart Choice verbally stated the project would cost $12,000 (after hearing we had another offer for 9K) to my contractor, who informed them to email me the formal estimate. They never emailed me so I'm confused as to what the 12K would entail. 3 stars for failure to follow-through. If Smart Choice was not interested in the job, I would not have been upset. The job was tough and involved digging a 2-foot trench around our 60+ foot perimeter. I would have preferred they told me instead of waiting, giving me an outrageous projection, and failing to follow-through with emailing the cost for the project. Update: The owner of the company called me and threatened legal action for expressing my opinion through this yelp review. I have reduced their rating. If the company can send me evidence that they'd emailed me a detailed estimate on October 2nd, I would happily edit this review.

Natasha G.

Jose came to my house faster than a rat up a drain pipe. Both him and his coworker were very nice and professional. They solved the issue very quick. They also put these cute little shoe mittens on their shoes so they wouldn't track dirt in my house, it was super adorbs. Plus Jose's ponytail was fire. Definitely recommend Jose and his company.

Paola G.

Came to my home say day for an emergency and were very clean and fast, friendly and very knowledgeable. Amazing price, can't beat it. Jose was amazing.

George C.

We had a leaking toilet and had the stress associated with contacting a plumber. I used Yelp to find and make an appointment. Jose from Smart Choice was the first to respond and I'm so happy he did! Jose arrived, diagnosed the problem, what caused it and how much it would cost which was very affordable and fair. He's clean, thorough and did an exceptional job!
I now have a great plumber to come to the rescue!
If you need a plumbing job, Smart Choice Plumbing is the one!

Lynn L.

We had a water heater emergency @5pm. The plumber came out faster than the 30 minutes promised & fixed the issue. Excellent work & value. He was courteous & capable!

Ammie D.

Smart Choice Plumbing installed our tankless water heater several years ago. We recently went to flush it for the first time and discovered an error in the way it was installed which was preventing us from completing the flush. We gave Jose a call just to see what could be done and he assisted us immediately. We were honestly shocked that their customer service spanned several years since our last encounter! The error was immediately identified and fixed and everything is working perfectly. Highly recommend this company; they are professional, efficient and stand by their work.

Heidi H.

THE BEST!!! They responded quickly, kept me updated on technician's arrival time, solved the problem and were very professional and fair! Highly recommend! Jose was FABULOUS!

Keith S.

Jose came out promptly to our office for toilet plumbing issues that were far down the line. Building is old on State St and he was able to show us the issues were down the line that put responsibility on building owner. Had all the tools quality camera, sonar equipment and it was a great experience! Highly recommend.

Keith ..

We had a plumbing issue at our work, and Jose and the crew were able to jump on it the same day. Along with the fix, they fully evaluated the pipe to the main line and showed me the video in real-time. It was really helpful to see that we have a greater issue that must be addressed soon. I appreciate Jose's honesty and education. He and his crew did a fantastic job! Thank you!

Troy H.

Had a second issue arise and needed their help, this one while I was traveling. Water pressure regulator failed. José was again right in top of it, and got it fixed quickly and at a very fair price. He's definitely my go-to plumber at this point. Also recommended him to a neighbor and they were happy as well.