Smart Choice Plumbing

Matt M.

Keith is very professional and very courteous. Our whole house was clogged one night. He came out bright and early the next morning to locate the clog and create a clean-out line (our house didn't have one yet). Unfortunately, our main line was made of a cardboard-like material that had collapsed, so it had to be replaced. Keith and his crew worked all day even in the rain to dig a trench and replace our main sewer line. They did really great work, and Keith sent me updates via text message the whole time. Highly recommended!

Scott D.

I don't post Yelp reviews frequently, but the exceptional service we received from Keith and Smart Choice Plumbing really warranted my time to write this review and tell the community about him.

Late Thursday night, we discovered that a copper pipe under our house in Palo Alto had sprung a leak. It was located in a very hard to reach spot in a crawl space, behind a water heater and was surrounded by insulation, so it was hard to tell how much water was leaking.

We were planning to go out of town on Friday afternoon, so were very worried that we'd need to cancel our trip.

I found Smart Choice Plumbing through a google search, and called at 10:30 pm Thursday night. Keith picked up immediately and was able to schedule us for the next morning. He quickly diagnosed the problem, gave us an estimate and then fixed the leak by replacing the broken pipe. He was in and out within 2 hours and the final price came in at the low end of his estimate.

Keith was extremely curious and professional. He walked me through the repair work he did and gave us advice on contacting our insurance company and water damage restoration contractors.

Could not recommend Keith more.

Gretchen F.

Keith was the first to respond after I discovered a leak coming from a value under my kitchen sink. He was an expert plumber, replaced leaky values and disposal, switched out my old faucet. He was professional, knowledgeable and a very nice man. Highly recommend

Tara K.

Keith is definitely a true professional in the industry and will do what it takes to make his customers happy. We had a clogged sink one day and then an old leaky garbage disposal the very next day as I didn't notice it the first time. Keith answered the phone right away when I called as more than not, businesses let their phones go to voicemail but not at Smart Plumbing! Keith came out within 2 hours on a holiday and then was back the next morning early when our garbage disposal of 30 years went bad and we called again. I have dealt with a lot of contractors throughout the years and Keith takes GREAT care of his customers so you won't ever want or need to call a different plumber. He puts the customer first and sacrifices his own needs for his customers. He knows his stuff and tells it like it is in simple terms. Way to go Keith!!!!!!

Janice S.

All three toilets in our short term rental home were clogged on a Saturday. I was having trouble finding someone who could come quickly. Keith was able to come in about an hour and quickly take care of the problem. He was courteous and professional and clearly knew what he was doing. Thanks Keith.

Kris K.

Keith is AMAZING! Our kitchen sink clogged at 9pm, and he arrived at 10pm on a Sunday night!! WOW!!!

Kim G.

I finally found a plumbing company that I can trust will do the job. Keith first came out and inspected my sewer problem and promptly typed up an estimate. Since my problem was a bit urgent, he quickly freed up his schedule to accommodate me. His explained exactly what he needed to do and finished the work in one day. It was a big job! I'm thrilled that I finally have a plumbing service that I can trust. I'm going to keep Smart Choice Plumbing in my contacts and share with my neighbors. Prices are good too!

Kathy T.

Keith came immediately to check out my dishwasher drainage problem. It turned out to be an appliance rather than a plumbing issue, but I'm still impressed with how prompt and courteous Keith was. He waived the fee for the house call.

Linda S.

Our sink decided to give up one night and Keith showed up and helped fix everything. Keith was extremely quick in responding and came by within half an hour of my call.
He was extremely professional and provided a lot of visibility into his plans with our kitchen sink's pipes. I found him very reasonable and personable at the same time. We were satisfied with his help and will highly recommend him to other people.

Carol S.

When you buy a house ""as is,"" you don't know the history, despite the supposed disclosures. A leak in the kitchen sink was no problem, and was fixed during a minor remodel. But then water started seeping through onto the outside by the kitchen sink, so I asked the company that had replaced the sewer lateral for recommendations. Keith of Smart Choice was at the top of the list. He uncovered a disaster, the worst of which was beneath the house, where rats had long ago taken up residence and commenced destruction; the stench of rat urine, once the area was disturbed, was nauseating. Keith explained all the interrelated elements of the repair, which not only involved replacing all the sewer pipes beneath the house but included stopping up the many entries for rodents, some of which were much higher up on the house itself. Keith hired workers who were as pleasant and efficient as himself. The cost was high because the prior neglect had been so ruinous, but it was a fair cost. Keith's expertise and reliability are matched by his friendly patience and ability to explain the plan so that a layperson could understand. He'll be back soon, because he discovered that a part in the toilet needs replacing (he demonstrated to me). I will, of course, hire him for any future plumbing needs.