Slusher Plumbing, Heating, Cooling, Electric

Jared P.

We called Saturday and had to give a credit card before they would make an appointment. I explained to them our heater has been out since Friday and we have a baby. The earliest they could come out would be Wednesday morning. Tuesday night they called and cancelled and said earliest they could show up was Friday. I was told by numerous people that is how they work and heard nothing good about this company.

Kimber C.

If I could give a zero star I would. Do NOT use this company! They are SCAMMERS!! Cliff notes: They gave a quote. Then decided to invoice us for DOUBLE the quote. When we contested the bill they called the Plumas County Sheriff to come out the next morning to talk to us about the bill. After several attempts at calling and asking for the owner with NO calls back we mailed a check for the quoted amount and the owner sent the rest of the bill to collections!!! NIGHTMARE!!! HORRIBLE business!!!
Full story: Saturday June 30th, the weekend before the 4th of July, myself, my husband and kids, my brother and his family and my mother were staying at her cabin in Lake Almanor Country Club. The toilets backed up! Yuck. So my mom called Slusher and they could have someone out in a couple hours. Yes!! So the first technician arrived. He said he needed to snake the line. However the snake on his truck was broken so he would need to call someone else. So he wanted 1.5 hours for another truck. Truck two arrived, who also happened to be the owner of the company. So they snake the line with his truck. It wasn't working. The first tech said he would need to camera the line. My husband, and brother who were out watching said how much would that be, where are we at cost wise. He said it was $465 for what they had done so far and adding the camera. My husband said great, about $500 then, he said yes. So they camera the line (maybe 40 feet?). They determine its a tree root through a pipe, pull their equipment out. The owner leaves and the first tech presents bill. Its for $1000!!!!! My husband (who is also a business owner) said no way. We were quoted a price, and thats what were paying. This is DOUBLE!! The tech said I didn't write the bill I'll have to call the owner back. So the owner comes back. My husband is waiting in the driveway. The owner is demanding to speak with my mother ""the client"" (who hasn't been out dealing with them at all, its been my husband and my brother). He said no, were not paying this bill that's double what is quoted. The owner said that's the bill and leaves. The office staff called my mothers cell a little later and my husband again took the call, the office said they were going to refuse to talk to anyone but the ""client"". My husband said its not okay to double a quote, they can mail an updated bill and have a good day and hung up. The next morning no joke, a Plumas County Sheriff knocks on the door!! He said he was called about a complaint of us not paying a bill. We showed him the $1000 bill for snaking a line and wanted to talk to my husband because he was the one that talked with the workers. The sheriff told him that a lot of the companies try to gauge the non-locals and just try to work with the owner on the bill. I have reached out to the PCS for a copy of the report, or CAD incident. Its a long process to get that, but I will update with a picture IF they send me a report. The office said its up to the supervisor if they send anything out when its a civil matter and no crime incident was involved. Ill add a picture if I get that report. So that next week my mother tried to call the office SEVERAL times to speak with the owner. She also started a complaint on the Better Business Bureau. (I tired to look up the report number but BBB says its updating this companies page). When I get the number of the complaint ill see if I can add it here. The complaint is written by my mom. The owner NEVER returned my mothers call. She tried to get over the headache. She mailed a check to the company with the amount that was quoted to us. She sent it signed received so she knows they got it. Then last week my mom got notified they sent her to collections!! For a bill that is obviously under dispute! So now she has to send copies of the complaints, copy of the check she sent, the invoice etc to the collections office.. what a headache!! All because this OWNER decided to try to DOUBLE his quote and gauge my mom!!!! WHAT A SCAMMER!!!!!!!! NEVER EVER do business with this company unless you want to be charged DOUBLE, have the police called on you, and sent to collections!!!! HORRIBLE!!!!!!

Dan B.

I just moved into Chester and decided to install a whole house generator. I called Slusher Plumbing, Heating, Cooling, and Electric to see if I could get someone out to give me a bid. I spoke to a polite woman who asked me to hold while she helped one of her techs. No problem. She came back on and said she needed to call me back and would call in 20 minutes.
Well, she did call me back almost TWO WEEKS LATER. Ironically, I was watching Universal Electric install my new 22kw Generac when she called.
I had thousands of dollars to spend and couldn't get a call back? Must have been a bad day, it happens.
I'm happy I went with someone else based on this experience.

After living in this fine town for eight months, I believe everyone deserves a second chance. I have not contacted this business since my original review but am increasing stars because its the right thing to do and they did attempt to correct the mistake.

Mac H.

Zero defects comes to mind when using Slusher plumbing,they have plumbed our remodeled kitchen and bath.They have been opening and closing the house spring and winter for 10 years,anything not operating as advertised is fixed.Nothing better on a cold spring day to come into the house warm, heater and refrigerators operating.The technicians know the trade.They have our complete trust and the keys to our house.

Scott A.

Fantastic company - very prompt and professional. Highly recommend!!!

David G.

Excellent service. On time, knowledgeable, and friendly. I called on Saturday late afternoon, and they were the only plumber who had a person answering the phone. They promised someone on Sunday, and they were on time and cleared the roots from my main line in under an hour.

Pros: They answer, schedule and show up with a very qualified plumber who has all the equipment on their truck to handle most problems.

Cons: Not cheap. It was an overtime job (Sunday, next time I will wait a day and save $$$). I didn't get an estimate (like the ad says), and the $319 was about $150 more than I expected, but if you need a plumber and want someone who will be there and fix your problem, this is the way to go.

In the future I will remember the overtime issue, but I was very satisfied with the service and would definitely use them again.

Sue M.

I have a vacation home in Lake Almanor. Slusher Plumbing has taken care of me through think and thin. They are always courteous and professional. I trust them to do the winterizing and de-winterizing. I am grateful I have them to check up on my cabin in my absence. So glad they have taken on more than plumbing! I use them for everything.
Kudos to the Slusher family:)

Justin B.

Our 15-year-old heat pump system in our vacation home in Lake Almanor finally gave us enough repeat problems that it was time to replace the system. We have used Slusher in the past for other plumbing issues and decided to choose them again. David Slusher and his technician did a really good job. They were punctual, careful with our house, and did an outstanding job of explaining the entire process. Thanks again for all your help.

Steve H.

Slusher Plumbing cleared a drain for us and also fixed a frozen pipe. They were helpful and knowledgeable. Their prices were in line with my expectation. Their service was fairly prompt considering it was a busy time around the holidays. I do recommend them and would use them again.

Patty W.

Won't show up to give an estimate, they will only come if you agree to an open ended payment. They said they would charge by time and materials but won't show up to provide an estimate. On;y to charge you after they do the repairs. Have no idea whatsoever of the potential charges. Plus they didn't return my phone call, I had to call them back. Will never call this company again