Sky Heating, AC, Plumbing & Electrical

Jason M.

This is a limited review as I did not actually buy anything, but the experience with Greg from Sky was great:
I have a Carrier heat pump that is chronically failing for expensive things, another heating company has serviced it for years unsuccessfully so I randomly called Sky to see about a full replacement (gas or heat pump). Greg from Sky arrived and actually recognized the unit- he and his guys installed it 10 years ago. He is a sales guy who's job is to convince me to buy a brand new Trane furnace, but he isn't a slime ball like that and recommends I use a different company to get the heat pump working right. He was right, they came out and figured out root cause and did the job for half of the ""other"" companies quote.
Greg even started taking off panels to show me tricks, things I didn't know about the unit and care tips to prevent issues (at no benefit to him whatsoever).
This is the behavior of a trust-worthy company and sales guy, so if you are legitimately looking for upgrades or new furnaces stuff, I would start here.

Nick W.

I had a ductless heat pump and the install was mostly well done, but there have been a lot of small issues that have added up to a general annoyance with Sky.

During the quote, Travis made a point to tout the UV-resistant tape they put on the lineset insulation, but they never did this. Honestly I don't care about this, as replacing the insulation whenever it crumbles is trivial, but it was ironic for sure.

Travis said they would seal up the hole in the wall -- of course -- as if it was unthinkable that they would not do this. But during a later visit from a tech, it was discovered that the hole through the plaster wasn't sealed with anything. He seemed unprepared and ended up using a scrap of rock wool I had laying around to seal the hole. Fibrous insulation like rock wool is not an air barrier, so this was still a poor solution.

I've had issues with a bad smell during warm weather when it is in cooling mode. They came by one time and cleaned the evaporator coil (this was also when the hole in the wall was semi-plugged) and the issue still has not been solved. The smell is not unbearable but it is an annoyance and I'm fearful that we'll have to live with it for 20+ years until the thing is replaced.

The indoor unit also occasionally makes a ticking noise because it vibrates. I've tapped/adjusted the plastic housing many times hoping it would go away, but it always comes back, maybe once a day or so. I emailed Sky about this and received no response. This is at least the second time I've had them drop the ball on communication. I even sent them a second email with a video of the ticking noise happening. Here it is: https://www.youtube.com/watch?v=rH1DD4_KuzM

Their electrician also seemed like a slob. He did not use dust collection when boring through basement joists, leaving a sawdust mess. He also marked all over my main panel with a sharpie.

These issues aside, I'm mostly happy with my heat pump. I'm an efficiency nerd and ductless heat pumps really are the best thing you can get right now. My bills are certainly low. I also liked that Travis did a Manual J heat load calculation -- this is part of what sold me. They seemed very professional. But it's seeming like that professionalism is limited to the sales experience only.

Josh F.

I just bought a home and I knew that Sky had installed a new furnace in the home within the last 6 months. I called them to ask some questions about the existing system and inquire about getting some new additional work done. The receptionist took down all of my information and told me she'd pass it on to someone else who would return my call. They never returned my call so I had to find another vendor to do the new work.

Shane N.

I had a great experience with Sky Heating, they replaced my oil furnace with a new Trane gas furnace and removed my non-working air conditioner.

As a new homeowner, I dove into the internet to research furnaces before contacting any contractors. On one of the HVAC forums, I found Travis (part owner of Sky heating) replying to questions. He was so thorough with his responses that I had to call him (along with 4 other companies) for an estimate.

Travis was a great sport and supplied me with multiple estimates for different combinations of work (I wanted to convert to a gas water heater). Combine that with Sky's competitive estimate and the choice was clear, we hired Sky.

Roberto was our installer and he was polite and kept a very clean work space (plastic sheeting and paper flooring were put down to protect our floors and Roberto wore booties when he had to visit other parts of the house).

The work was done in two business days.

Sky did such a great job that my neighbor hired them as well.

Here are some tips that I would like to share if you are considering replacing your oil furnace:

1. Ask for additional tees in your new gas plumbing so that you can avoid replumbing for future gas appliances (fireplaces, water heaters, dryers, BBQs, etc).

2. The brand of furnace does matter. Trane is like a Chevy or Ford, the parts are cheap and plentiful, and it can be repaired with after market parts. Carrier and Lennox are more like BMW and Mercedes, the parts are more expensive and harder to find (i.e. fewer warehouses have them, or you cannot buy them as a homeowner). The warranty/quality between these three brands are very similar, so I choose the brand that was the most straightforward parts/repair wise.

Paula S.

We decided to get rid of our oil furnace and invest in something quieter, more economical and more efficient. Sky Heating came recommended by our real estate agent so we started...and ended...with them. They came out to the house, assessed the layout and offered several different options to choose from. No pressure, no aggressive, pushy sales tactics. We chose to go with a geothermal system and we're so glad we did! The installation process is intensive and could have been fraught with glitchy issues, but they did an outstanding job! Each member of the Sky crew was very skilled, professional and informative. Their customer service is fantastic! Thank you all!

Francine T.

I received no response to the inquiry I sent them through Yelp. I went with ""Year Round Comfort"" who gave me a great bid for all inclusive work and am going with them.

Norris P.

On time and very easy, service was a good price. Bill is a nice guy. Thanks

This is a SECOND review in a week.... a problem unrelated to the fix last week. Had everything shut down, a/c on a 90* day, and walked into a very warm house. Called Sky because Bill was great last time. Left a message with their answering service and got a call back about 20 mins later. He walked me through a couple of checks and explained how to test inside the furnace - fixed it. No visit, no cost. That's quality service!

Crystal R.

Though the owner has been responding to bad reviews claiming the scheduling problem has been resolved, it has not. I called a week ago and was given a date they would be out. I called the night before to confirm. Day of, no show. I called, and the woman on the phone swore I wasn't on the schedule and they had none of my information. This isn't just the general lateness of most repair companies, but a kind of ineptness I've never come across before. Don't let the owner's reviews deceive you like they did me--this problem was never fixed and they really don't show up.

A C.

Please note, I can't comment on the quality of their service.
Of course, that's partly because they never showed up.
I called the office, gave the particulars of the ducting work we were looking at getting done, and said they would a rep (Debbie, I think) come over a couple of days later -- an appointment was sent. The rep called and left message later that day, and had apparently not received any info about the work -- she was ready to sell us on a new furnace or heat pump. I called her back and left a message clarifying the work to be done.
When the appointment came, she never showed up.
I called the rep, she said that the office should have called me.
When I called the office, they said it would cost $109 to have a rep come over and give an estimate (though it could be applied to the work.)
In short, their communication is awful -- not just with the customer but with each other.
I might add, and I'm not singling out Sky Heating here, there doesn't appear to be any industry standard with providing estimates.

Jim M.

Consistent with other reviewers, they don't have an appointment scheduling process. They take your call and pretend to make an appointment complete with two hour time""window."" Then they are a no show.

Don't waste your time calling them, you will likely sit around waiting for a technician that will never show.

update: Two months later, TWO, they post a reply at yelp, but have never called to apologize or attempt to reschedule service? NO thank you.