Skill Pro Services

Foo B.

Had a water heater replaced. During installation the heater was dropped and dented and there was a few inch long scratch on the wall.

Not really a big deal, but none of this was mentioned and I had to figure it out myself and complained being concerned it would impact the life of the water heater (it probably doesn't).

Was offered 100$ back and a one year extension to the warranty. I thought that was reasonable after being re-assured it wouldn't impact the life of the water heater.

5-6 years later it's leaking and we call up asking about the warranty and there is no memory of it.

That's fine I guess. I don't think a total replacement for free is warranted here since the expected life really isn't that long anyways.

This my story and I don't think it's a 5 star experience, but neither is it a 1 star experience.

I assume they wouldn't work with me anymore anyways because no one likes difficult customers for some definition of difficult.

That said If you need something done I think Skill Pro would indeed get it done.