Simply Better Plumbing and Drain

Leila D.

They live up to their name! My house had several minor leaks, and one in the laundry room that was threatening to be not so minor. I had 2 leaky bathroom faucets (in separate bathrooms), a leak in my laundry lines, a tub faucet that was loose, and my kitchen sink was leaking as well. When they looked at everything, they pointed out that my piping under the sink was also way outdated and not up to code. Also, the rubber ring in the sink to the disposal was gone. They offered to try to just fix the old faucets, and the price for all jobs together was extremely low. But they warned that sometimes it is not reliable and they end up leaking again. They did not pressure me, but just laid out options. So, not wanting the hassle of having a leak recur, i had them replace the bathroom faucets. They also replaced a third so that they would all match. The new faucets are much prettier and up to date, and 100% guaranteed by them. The price they quoted me to replace 3 bathroom faucets (including hardware umdeneath the cabinets), tighten the bathtub faucet, replace both laundry line hardware, fix the leak, piping, and disposal ring in the kitchen, was still, very reasonable considering it was several jobs. Additionally, after they had quoted me the price, when they were updating the pipes under the sink, they realized they had to replace more of it than they thought to make it fit right. They did not add any more to the original estimate for this. This work was done end of December, and it is now May and all is holding up great! They were friendly, polite, and very honest. I used to always feel anxiety over which company to call when an issue would come up, but these guys are now my clear cut Go-to!

Robert H.

Don and Bart did a fantastic job on the installation of my new NUVOH2O system. Both were very knowledgeable and provided me with a great quote prior to me hiring them. They showed up on time for both the quote and service and were very professional and personal! I will definitely use them again when the time arrives for additional projects I am planning.

Jl S.

Don, the owner is awesome. I recommend this man.
He is a pleasure to work with: patient, respectful, not pushy.
He gave us multple options on how to solve our problem. The house needed the work, and we knew it. We just didn't want to feel like we got ripped off.
One thing that is unique. He tells you what time he will arrive, and it is a 30minute window. He is prompt So, you don't have to be tied down for multiple hours waiting for the plumber.

Mark P.

Do not hire this company! I bought and had a Rheem water heater installed in July 2019 and it comes with a 6 year labor and parts warranty. The gas supply valve broke 3 days ago and I contacted them via phone calls and e-mails several times over 48 hours with no response. I had to hire another plumbing service to have the new valve installed. Unacceptable! I spent $487 on a repair which is covered under my purchase agreement.

Teresa L.

Where do I begin? We started using this company with our first home. We had them line our pipes as well as install gas for a stove. They did a good job and their price was fair. We then purchased another home and hired them again to do some gas repair work, install a line to our stove, BBQ and fireplace. We would constantly hear ""we are on our way"" and then no show. We had not yet moved into the house, so there was not an immediate rush to complete the work. We left for 3 months over the summer with a commitment from them the work would be completed by our return. NOPE. Not to mention the constant nagging we had to do while we were gone asking if they had completed the work yet? When we returned we had to find another gas company and pay them $6k to get the work redone, since Simply Better Plumbing did a dismal job with what they had completed. Stay away from these guys and use www.optiononeplumbing.com.

Michelle H.

Save yourself stress and heartache by NOT hiring this company to do any work for you. We hired them to install a water filtration system and run gas lines into our home. After assurance work was complete, and multiple requests for payment by Tom, we paid them in full. What a terrible mistake on our part. We have multiple leaks in the gas lines throughout the house, to the point brand new cabinets will have to be removed to correct the leak to our cooktop. No one will return a phone call or text message and I regret ever hiring this company to do the work at my new home.

Tom D.

We had the main water line to our house break in the night. Called for 3 quotes. Simply better plumbing was not only the best quote, they also came out immediately. Both employees were kind, honest, and very hardworking. They respected us and our property. They spent 6 hours digging in a new line for us during 114 degree heat. Everything was done perfectly to my expectation and worked as expected. I highly recommend the business and the techs.

Dave E.

After dealing with several companies more interested in upselling us into enormous and unnecessary bills, we turned to Simply Better Plumbing due to their apparent concern for customer satisfaction. My wife interviewed Don and found him to be genuine. His technician was on time and solved several issues for a fraction of the cost proposed by the other companies, and was real pleasant to work with. We are extremely satisfied and highly recommend this organization.

Ann S.

I am going to continue my reviews until Tom Eckert and Don Paz at Simply Better Plumbing fix the problems they caused. I just got my wall repaired after the water damage they caused from incorrectly installing a new water heater that flooded my laundry room.

The water heater is leaking at certain and further, the tank was too large for the space and did not allow proper room for clearance of the copper pipe that carries water to the tank. Regardless of this, they were insistent in installing this specific tank, which is oddly shaped and I am sure was sitting on their hands and they wanted to get rid of it.

The copper pipes carry condensation and where it pushed up next to the tank, the tank has rusted and corroded. On a tank that was installed on Oct 22. We have called and emailed Simply Better Plumbing to honor the warranty on their work, and you would think after all the trouble they have caused that they would be keen on making right their wrongs. Instead we are given the run-around with no one responding and when we give them a call, Tom gives his famous non-answer answers of ""I will let them know."" In the meantime, we are again without hot water as we are waiting for them to come and take a look at the problem.

Please do not work with them. Please, please please, do not work with them. They are not good or honest people.

Harmony I.

I had an excellent experience with Simply Better Plumbing and will be using them for all my plumbing needs in the future. First, Louis came out to give a quote. I have had multiple companies out to fix my daughter's shower. Some of them talked about searching for hard to get new hardware and some said we would have to rip out the whole shower wall to fix it. Louis looked at it, determined that it was still in working order, tightened it up and got it working within a few minutes!!! And this was just while he was out for a quote. To think that the other companies would have gladly taken hundreds of dollars and done drastic work that didn't need to be done made it a no-brainer to choose this company.

On the day of the work Louis came and tackled the jobs. There were some complications and he stayed for hours until it was working and everything was fixed the way it should be. His dedication and attention to detail was excellent.

I am glad to have a plumber on call that I know will be fair, honest, and do good work. I highly recommend them.